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October 2023 by leon holloway
Very friendly staff
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June 2023 by Derek Keehr
I'm not typically one to write reviews, but the customer service and support I received from Trichelle at the Sammamish location was far beyond what I would have ever expected.Trichelle was patient, to the point, easy to understand, and friendly. My experience working to secure an auto loan was so great that I have saved her contact information to share with my friends and family.Thanks, Trichelle!
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August 2022 by Greg C.
I love that they are local. Always friendly staff and very convenient. I would not bank anywhere else
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August 2022 by Andy A.
Useless location, cannot do anything properly. Everyone seems to have an attitude as if I owe them something.
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June 2022 by David Bahm
Helpful staff that gets things done with a smile. Customer service that is actually true to their ads.
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January 2022 by Si Fayz
I am really glad to be BECU member! This bank has an awesome team and dedicated staff.
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November 2021 by Richard Runyon
As a quadriplegic, I occasionally need extra help when using the ATM machine and the staff jumps to the opportunity to assist. I also need to obtain a cashiers check once a week and the staff (all of whom knows my name) are professional and very helpful. I would recommend BECU to anyone.
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November 2021 by Andrew M
On the phone now for 56 minutes to see if they can locate a check for me since they deleted access to viewing physical checks online with the new business app. Okay this should be easy to handle.
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November 2021 by Stamen Stoychev
We had a great experience in BECU Sammamish recently with a HELOC application. The staff was very helpful explaining every detail to us - satisfied customer here!
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September 2021 by Keara King
Predatory auto loans. This is supposed to be a local credit union that is supposed to do better by their customers/community but instead they use predatory contracts for auto loans. Poor customer experience trying to resolve issues. Be careful banking with them. They do not have your best interest in mind.
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September 2020 by Colleen Quicksall
Always helpful and friendly
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June 2020 by Taylor D
Beyond furious with my handling of two disputed charges. My first time disputing charges I may add. Was told I need to dispute in person or send it my written statement in person or send through mail (after calling in and making known there were going to be disputes). I went into the sammamish branch and spoke to a young Asian girl. She looked at my account and saw the money was put back in and told me I didn’t need to to do anything further. She even got up from her desk, walked passed me, and opened the door for me to leave. Today may 21st, I received two pieces of mail that, in short, said my disputes were still pending. I was never told by either of the ladies over the phone that my funds would be put back in- but could be taken out at any given time if the dispute was denied. More over, I went in to give my formally written statement in person, but was told it was unnecessary since the money was back in my account. I was sent off after confirming I did everything I needed to and my funds were put back into my account. With the extra funds I received disputing my summer concert tickets and a fraudulent clothes website, I put those funds toward credit payments and other bills. Now over 7 days of having a little bit of peace, I’m informed. (For the first time since disputing these charges) that the funds could be taken out at any moment. It was never a sure thing. I was never educated about the steps it takes to fully “own” my money again. Now before working my 11 hour shift at the Everett Quarantine center I have to deal with these “professionals” again, and make sure I cross my T’s and dot my I’s because the BECU employees who’s job it is- can’t tell their face from their back side and I have to make sure they know how to do their job. I’m beyond livid. Transparency is everything. But you can’t get transparency when the people who handle your money aren’t fully trained nor qualified to inform you of even the basic steps it takes to do something right the first time and what I can expect without surprises. Can’t wait to deal with this in person tomorrow. Wish me luck and may god give me patience with these people.Oh and BECU management. TAKE THE TIME TO TRAIN YOUR EMPLOYEES CORRECTLY, SINCE THEY ARE MESSING WITH OTHER PEOPLES’ FINANCIAL LIVELYHOOD.
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May 2020 by Taylor Dixon
Beyond furious with my handling of two disputed charges. My first time disputing charges I may add. Was told I need to dispute in person or send it my written statement in person or send through mail (after calling in and making known there were going to be disputes). I went into the sammamish branch and spoke to a young Asian girl. She looked at my account and saw the money was put back in and told me I didn’t need to to do anything further. She even got up from her desk, walked passed me, and opened the door for me to leave. Today may 21st, I received two pieces of mail that, in short, said my disputes were still pending.
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May 2020 by Taylor D.
UPDATE: I went to the Redmond location and in a matter of two minutes I was in and out with the proper paperwork. The sammamish location is a joke and the ladies running it may need to re think their profession. Furthermore to the lady in the black coat asking me if I'm going to be "civilized" after your employee said crap under her breath as I was walking out. What a poor choice of words to say to an African American guest. YOU don't get to tell me what I experienced and YOU don't get to tell me how I interpret an experience. You're as ugly on the inside as you are the outside. LEARN HOW TO DO YOUR SIMPLE MINDED JOB DUMMY, then there wouldn't be problems.With their inconsistency, lack of training and obtuse customer service I'm disappointed in BECU and to add a cherry on top as I'm leaving, already upset the "manager" says TWICE starkly under her breath "have a nice day" just to add full to the fire. And then to be told that my experience isn't correct or how I received the mangers comments under her breath isn't what happened or I heard incorrectly. The tellers are unable to tell you completely what is needed to complete a form or dispute and there's to much back and forth with different information being told with no clear end in sight. These people are messing with my financial livelihood. So I guess it's just up to fate at this point. During times like these expect consistent information from MY BANK. I'm so mad and upset and disappointed.
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November 2019 by new tours
It's ok for daily online banking but if you ever want to travel it does not work at all. I travel a lot and have only had it work twice in over ten countries. And customer service is virtually non existent
