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March 2024 by Hunter Ray
HUGE SHOT OUT TO JAMES!My fiancée and I love coming to this location.Always fast and great customer service.Recently, we were handed the wrong online order. Didn’t notice till we got home. We made a complaint via Jersey mikes website. A few days later James the manager reached out personally and made it right! WOW you don’t see that kind of service nowadays. Especially at “fast food” restaurants. Most complaints go unheard. Thank you James you made us a customer for life!
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December 2023 by Nayaa Chanel
Sandwich was not made correct , came in with receipt they did not want to remake sandwich only offered free chip coupon if I buy another sandwich. very rude customer service and unprofessional. I would not waste my time eating here . They do not respect the customers. Asked for corporate number the manager Derrick refused thankfully I have been able to contact them myself
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December 2023 by Yoickson
That Jordan guy can really slice a
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November 2023 by Steph M.
Catering option that opens early?!! Yes !!! I have been doing staff luncheons for a couple years for our PTA and have had a hard time finding places that open before 11am in order to get the lunch setup for teachers and staff. Jersey Mike's went above and beyond to help us kick off this year with sooo many happy lunchgoers. Derick the manager, was very accommodating. I wanted to ensure I could Pick up early enough , and also I added in some last minute sandwiches.The hot sandwiches weren't available for the catering boxes and we went with the turkey and prov, ham and prov, veggie, italian, and clubs. There was a ton of oil provided and some people took it, but overall there was a lot leftover so there was a generous amt of that supplied. Everyone said this was better than the Jimmy Johns and no complaints. Will def do the sandwich catering option again for our Sammamish events. Parking was a little tight but it was available. Derick also helped bring the catering order to my cat which helped.
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July 2023 by Ron Don
Got poisoned on Friday Jul7.Ordered mikes famous ph.Still recovering,not even talking about that i waited for my order over 30 min.
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July 2023 by S D
20 minutes waiting almost every time.
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June 2023 by Katie Tran
I had a great experience, the shop was full and super busy. The team worked quickly and provided a great sandwich.
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June 2023 by Scott R.
Ordered on the App food not ready at pickup time waited for an additional 7 minutes then requested a refund. Was told you will have to wait for the rush to be over before I can do a refund. Apparently if you walk in you can be served immediately. The Assistant Manager on duty needs some work on customer service skills and time management. The whole point of the order ahead on the app is that you can get your food at or close pickup time stated. There was zero effort in moving my order up the line pretty much told to wait as my only option for any action FFS!
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April 2023 by Lauren Christian
I used to love this place but every time I order they get it wrong. It doesn’t seem to matter that you customize what’s on the sandwich, it’s never make to order.Cmon how hard is it to not put peppers on?Getting an order wrong Once or twice I understand, mistakes happen, but this is now every order.
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February 2023 by superspydertx
Warning !!! This place charges $19 plus tax for a philly, guys theese are not american prices, this is over what the minimum wage for hour is, that is just crazy, hope they go out of business for charging those prices.
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January 2023 by Alex Perez
they have really good customer service and the the quality is good. Recommend this place to anyone ?
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October 2022 by Doug Chung
Online ordering is inaccurate. Estimated time was 12:54 ... didn't finish til 1:21. Would have been faster to stand in line and order upon arrival. An employee gave me 2 cards for a free sandwich. Appreciated the gesture / service recovery ... but time is much more valuable.Need to do a lot better than this.
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October 2022 by Melanie Chakrabarti
I got notification that my order is ready, but here it is 25 minutes later and it’s still not ready
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September 2022 by Jane Morrison
Jersey Mike's in Sammamish is awesome! Did a fairly large take out order & it was 100% correct!!
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September 2022 by Jim B.
I'm originally from NJ, so to use my upbringing you better be worth it. Jersey Mike delivers! My wife brought me home an Italian, and it was yummy and very close to truly authentic. The ingredients were plentiful and tasty, the bread light and fresh, spiced nicely, and the quantity appropriate. I had to hold back to take the picture: I just wanted to woof it all down. Not so from a joint across town: that brand's sub was small, bread left a lot to be desired, and just was almost s chore to chow down. Why not 5 stars? Well, I'm not standing on a beach in NJ, and I've not had a larger sample set to assure this isn't a fluke (I had another one long ago when first arriving, and they put Mayo on my sub: not cool; that experience is not part of this review). I don't know the price, so price/value isn't reviewed. As an engineer, numbers have meaning, and a top score is not casually handed out. Maybe home-town favoritism? Hey, it works for me.
