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March 2024 by B U
I ordered two pizzas and they were delivered to me both burnt and I mean not well done I really mean dark brown burnt!Called the store and told them and they said there’s nothing they can do for me. They cannot adjust the temperature in the oven and I told them that that’s not how to talk to a customer.That the problem is not the temperature of the oven. It’s probably how long they stayed in the oven. anyways, very bad experience
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February 2024 by Stella
Poor customer service, very impatient and rude.
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January 2024 by Dank
Ordered through the app, said the pizza was ready only to hear on arrival that the order was cancelled...
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November 2023 by Eric Phillipps
Great food and affordable!
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November 2023 by Allan B.
Have been coming here for years, but recently I noticed they've been improving the quality and quantity of their ingredients, also, they are super fast at preparing the pizza. Well done Papa John's !
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October 2023 by Jaime R.
I ordered pizza at 12:15 to be delivered at 2:15. The pizza was not delivered. I called to ask for the location. The staff member said it had been sitting there. I asked for it to be canceled because the new delivery time was 3:45...students would be gone. The whole point of ordering pizza was to feed student helpers. After I asked for a refund, my call was dropped. I called again and was told it would take 2-3 days. I'm not confident in that because the employee was that same that I spoke to before- the one who was going to ask the manager. They deliver via Door Dash. The driver didn't have the correct address was unaware of my situation. I received a text that the pizzas were delivered. Not true at all. Worst service ever. Do not ask for delivery!!
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October 2023 by zeyi liu
This is the worst place I've ever seen. The young black lady who works there is so rude, I don't know why she hates her job so much and still stays here. Never come here again!
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July 2023 by Alex Z
Worst customer service I have ever seen. There was a black lady at the counter that was very rude and impatient. She never looks at you when talking and she refused to give us the store promotions saying that’s only available for online orders which was not true. I am not sure what was going on in her life but she definitely looked creepy and I would NOT visit this place again.
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February 2023 by Zask1 One1
Came for delivery at 10.40, the guy from personal said that they are closed and can't give me order before 11, they are opening at 11, but on maps work starts at 10, i was riding 15 min from Bellevue, thanks....
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December 2022 by Jenise Cannady
Thank you Rebecca, you have great customer service. This location is really busy, but they will take care of you. I am glad I came in today. We will be ordering again soon.
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December 2022 by Hannah Lindal
Every time we order at this location, they do the exact opposite of what you ask. Light sauce? They give you extra. Want extra pepperoni? They give you a total of 4 on a large size pizza. The quality of the pizza is seriously lacking too, and I never have any problems at other locations.
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December 2022 by YaBoySoy Is A God
I ordered a pizza and someone else took it and picked it up and they refused to remake it unless I paid them again. Never going again
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November 2022 by M B.
We did a taste test for teens and this was their favorite tasting pizza! So if you're feeding teens, this is the right pizza for you.
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October 2022 by MaJuicy J. (BAE)
Thank you Rebecca, you have great customer service. This location is really busy, but they will take care of you. I am glad I came in today. We will be ordering again soon.
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September 2022 by Yamry Family
If I could give this store a negative score, it would be a --5!!! Email confirmation came at 5:05 saying approximately 38 minute arrival. "Papa track" is BS! First time I looked at the tracker it said "on it's way - delivery approximately 16 minutes, 5:43", second time I looked showed " on it's way - delivery approximately 18 minutes, 5:58", third time I looked showed "delivery approximately 24 minutes, 6:10". Called the store to ask where my order was. When I recommended that if they are going to use Door Dash, they should not advertise the "Papa Track", the "manager" with an asian accent said, "You should have done carry out!" and then he hung up the phone on me! This is the third time this store has messed up and not owned up to their mistakes or tried to be apologetic. Order finally came at 6:10pm and Door Dash driver was very unapologetic also! Never again!