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June 2023 by Marishka Lenova
Overall I'm very satisfied with US bank Branch in Sammamish.Their bankers are very helpful and professional, they also speak additional foreign languages, and that is very beneficial for Indian and Russian-speaking communities in Sammamish.I’ve also had notary service done there a couple times before with no issues.I have had lots and lots of personal and business banking relationships in my 20+ years of being an accountant and so I know great service when I see and experience it.
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December 2022 by Sridhar Gollapalli
I met Ranu Lamba in regarding to transfer of rent. She guided me in the right direction and was helpful especially that I don't have knowledge of US banking system. She is helpful and friendly.
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October 2022 by Nathan Dunnington
WARNINGAvoid Sammamish US Bank at all costs. They lied to and took advantage of my 67 year old mother.We had an existing mortgage with US Bank, so went back to get a Heloc in July 2022. We were offered a promotional rate, 4.49% APR, locked for 10 years, and took the loan. Turns out “FORREST” (his name) forgot to lock the rate. Come September, we’re looking at the bill and realize there is an error, facing an interest payment of roughly 1400 vs 400 expected. We call Forest, he ACKNOWLEDGES he made a mistake, for failing to lock the rate, and THEY STILL WON’T MAKE IT RIGHT. So we are literally canceling our entire loan, and getting it somewhere else. Forest and his boss “Dana” don’t really seem to care. Probably because they have no ability to do anything for us with their incompetence. We still have to pay about $1000 in higher interest for the time that has passed before canceling the loan.Total disaster. AVOID
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October 2022 by Chip Schwerzel
Awesome new branch. The manager knows her stuff and the team is always pleasant to work with.
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September 2022 by Ahmed Alkhafaji
I can cash US Bank's checks from any other US Bank branch, but for this branch, they used to ask me for my information then telling me they can't cash the check, with no reason. And I have to drive all the ways to Issaquah US Bank and cash my checks within 5 minutes.I would say they are Nice, but need more training.
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July 2022 by Yasser F
I visited this branch before and they are great, professional, kind, and helpful. My review for them as employees is 5 stars, but the following review is about US Bank itself and I wish I am able to give way lower rate, but I don't want to negatively affect this specific branch reviews as they are not responsible at all of my issue with the bank system itself.I am not satisfied with US BANK. Every single time I am changing my address, my accounts are put on hold and they don't notify me immediately to pre-act . I know only when my card is declined or when an autopay get declined and I have to pay fees because of that, or when I don't receive Zelle transfer and feel worried they will not send my money. This must stop now. Either don't hold my accounts due address change within the U.S or notify me immediately at the moment you put a hold on my accounts. It is very inconvenient and unprofessional. I have the right to use my own money and to receive payments transferred to my own account, and if anything happened, I must know immediately to clear the hold on a timely manner. I will consider changing to a different bank if that happened again.Again, this branch has nothing to do with my review, but I didn't find a place online to submit my very negative review against US BANK system.
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June 2022 by Сергей Крысанов
Long wait! Few workers
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February 2022 by Ahmed Adil
I can cash US Bank's checks from any other US Bank branch, but for this branch, they used to ask me for my information then telling me they can't cash the check, with no reason. And I have to drive all the ways to Issaquah US Bank and cash my checks within 5 minutes.I would say they are Nice, but need more training.
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January 2022 by Mehul Parekh
I love people in this branch specially Renu Lamba. She is helpful and able to connect me with right folks in the US Bank. She was proactive in reaching out and understanding my requirements. I found they really work hard for earning our business.
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July 2021 by Naresh Bhatt
A brand new location that is designed with modern day banking and open floor plan. It has new style ATM machine that allows pretty much everything like deposits and withdrawals and much more.The staff there is top class land frinedly. They have freebies for customers visiting first time in this branch.I had to always go-to Redmond or Issaquah for my banking needs but I don't have to anyone.
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June 2021 by Joanie H.
I was running into so many issues with the Issaquah location with my old account. I decided on a Tuesday evening right before it was 4:30 pm to give them a try. What a Godsend this location was. 1. Jesse and Dana - amazing. 2. Truly what customer service is. They made sure to call their corporate headquarters and figure out with their fraud dept why my old account was still stuck in limbo for the last 72+ hours. I walked in and told them I was incurring late charges on my credit card because my mobile banking was disabled. What an amazing team. They were able to get everything and I mean EVERYTHING done in not even 48 hours to be exact. I think it was more like 32 and that's only because I am giving their team the refresh of overnight system reboot or whatever. I love this branch. This is my go to now going forward for anything that I have with US Bank. The BEST one in all of this area that I have encountered. Super love and would give 10 stars if I could.
