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March 2024 by Lynette D.
After reading some dismal reviews for other SeaTac rental car companies, we chose Enterprise and we're SO glad we did. We reserved an AWD SUV (forecast called for snow and ice). The counter rep (Gabriel) was professional and courteous (we lucked out with NO line). Shuttle to the car pickup was a breeze (very helpful and professional van drivers). When the AWD we got into presented Apple Car Play issues, representative Marcos jumped into action and went above and beyond to find us a suitable alternative. Every car we climbed into was SPOTLESS (a rare thing with rental cars lately). Pricing was transparent -- no hidden or surprise fees upon return. The return process itself (before the crack of dawn) was seamless and efficient. I will DEFINITELY use Enterprise the next time we rent at SeaTac.
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March 2024 by Libin Mou
Among all the rental companies that I dealt with, I had one of the most pleasant experiences with Enterperise. Their rates may not be the lowest, but they are competitive. They offer the option to buy their insurances but they are not pushy. I highly recommend doing business with Enterprise Rent-A-Car.
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March 2024 by Brody Stapel
Missing a seat belt on an 8 passenger SUV
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March 2024 by george pinter
Everything from reservation to pick up to drop-off was easy. The car was tip-top but please please, clean the glass better. Thanks
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February 2024 by Larry Zelikoff
Enterprise is the best out there. However the car I rented in Seattle recently did not have a USB port so I couldn’t charge my phone. However a small inconvenience.
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February 2024 by DJ Nick at Nite
Everyone that I spoke to from the check-in to the return lane was incredibly kind, courteous, and professional. It was refreshing to see people handling business the way that its supposed to be handled
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February 2024 by Bryson Cruise
The process of picking up and returning the car in Seattle was extremely easy. From the time we stepped on the shuttle at the terminal to the time we rolled out of the rental car facility was maybe 10 minutes. Ezra was very welcoming and friendly when we got to the garage and made sure to answer all our questions.
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February 2024 by Kaz Wodajo
Great service and employees are friendly.
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February 2024 by Rossina Gil
I couldn't be happier with the service! Outstanding ??
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February 2024 by Andrea Newton LPC
The rental agreement was completed on line so we were able to bypass the counter and go straight to our car. We were also given a list of or restaurants with employee recommendations. A wonderful experience overall.
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February 2024 by Sara Murdoch
easy and quick
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February 2024 by omar lopez
10/10Great customer serviceIf you pre check it doesnt take ten min to get your rental
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February 2024 by Steve A
Skip the counter. Checkin via email. Walk directly to the cars, pick a car, leave. So flipping easy.Very happy I ditched Hertz who could never consistently provide a skip the counter experience.Great location great experience
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February 2024 by Jesika Rose
The people were all great and very nice and kind. However my first car the tire pressure light went on immediately and the car was getting 7mpg (a tiny Volkswagen hatchback). The second car was a Buick and the most ridiculously convoluted car I’ve ever driven in my life. Which I know isn’t enterprises fault but I highly suggest they discontinue it from their fleet. There’s not stick shift but instead buttons for gears, which you have to press the side of the button not even the top. The +/- buttons on the wheel shift the car, which it’s normal to assume that would be volume buttons so suddenly I was shifting up and down. The car has different settings for music volume and gps volume but you can only control gps volume while it’s actively talking (which if the problem is you can’t hear it, was a challenge). At least take the time to explain the car if you’re going to rent it out.
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February 2024 by Kelly Hunsbeth
The process was easy, affordable and they gave me necessary information on how to get the shuttle from the airport ect. All fee's and extras were easily explained and in the agreement. The only issue was a Crack in the windshield wasn't pointed out and therefor I didn't know if it happened during my rental or not . When I returned the car it was pointed out and explained it had been filled and ok. But it made my rental time a bit stressful if I was responsible or not.
