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October 2023 by Stephen Podwojski
Great customer service leading up to the move. Guys on the job were professional and easy to work with. Took great care with all of our stuff. Fit everything onto a truck and made the load as painless as moving day can possibly be. Will be back next move!
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October 2023 by Mary Ross
Excellent customer service, from the initial estimate to the move itself to resolution of a problem. I have already recommended this moving company to friends.
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August 2023 by Jacleen Ellenberger
We bought a steel spiral staircase and had to move it from the architectural salvage shop to our backyard. Not only was it extremely heavy, but also required corkscrewing it through a pinch point. Out of the dozen companies I called, Gentle Giant was one of two that said they could do it. They were also the more affordable of the two. The team was timely, efficient and simply awesome to work with. We appreciate the care they took moving such an awkward and heavy item. We highly recommend!
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July 2023 by Michael R.
We had a local move from both a rental house and storage unit into our new home. We had a horrible experience with a cross-country moving company and were hoping this would be different. BOY WAS IT DIFFERENT...AND AMAZING! Brandon, Paul, Corey, Ryan and Josh were so professional and courteous. They walked us through every step and took care of even the smallest details. They took time to plan how to move things through our house and put down protection where needed. There was no damage at all. I can't stress how nice it was to have a team who are both excellent in doing their job but also wonderful to talk with and spend a day with. This was the best moving experience of my life and we'll be lifelong customers!
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January 2023 by Jan C.
We used GG for an interstate move and I am SO glad we did. You hear horror stories about dealing with moving companies and GG went out of their way to make our move a positive experience. George S., our scheduler, was great. We changed our mind after the first estimate and added a bunch of stuff and he was able to get a second estimate and accommodate the changes. The guys doing the estimates were on time and professional. Communication about the status of the move was great. Kenny was our crew chief and I can't say enough good things about him. He was superb! He and Brandon, who brought our stuff from the Eastside of Seattle took care of our items like they belonged to family. They were friendly, timely and professional. We could not have asked for a better team. There was a bit of a mix up with the invoice at the end of the process, but George got that resolved. I understand that GG treats their employees well. They should, and maybe that's part of the reason they are so good. I would highly recommend them to anyone.
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January 2023 by Kraken C'thulhu
Cannot overstate how good these guys are. Worth every dollar. Ask Erik about my spiral staircase!
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January 2022 by Jason S.
Gentle Giant made my recent move smooth and easy during an especially stressful and chaotic time of the year. I was moving across the Seattle metro area during the holiday season and Matt and Rachael were able to find a moving slot and accommodate an unexpected schedule change (never ideal!). The moving crew headed by Drew with Josh, Will, Jared, and Luke were extremely efficient in the packing and loading of everything. During the unloading, we had some snow in the area, and Drew and the crew came prepared with everything they needed for a safe unload of everything - absolutely nothing was damaged, nothing was missing - remarkably flawless move despite the inclement weather situation! Luke even came back at the end of the week to pick up all the boxes that were used during the move so they could be recycled. It was an absolute relief working with Gentle Giant and I will definitely use them again for any moves I have in the future and will recommend them to others.
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December 2021 by S L.
Kenny and his assistant are great. Gentle Giant accepted a shipment from another company, and delivered it to my home. Wonderful gentlemen. Good service. I would use this company again and again,
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April 2021 by John P.
I had scheduled and used Gentle Giant a year ago during the start of the pandemic (Mar 2020), so this review is way late but still deserving. As the COVID restrictions started, communications went out early and established clear guidelines for everyone. Overall, very efficient, professional, and made the move easy. Nothing damaged or missing and I'll definitely contact them again for my next move. The team (two people) showed up on time, took a look at what they were working with, and got directly to work. I stayed in a separate room while they worked on taking apart the larger furniture, packaging, and moving everything out to the truck. They were courteous and well-prepared with furniture blankets, dollies, tape, and protective wrap for all of my stuff. Unloading was just as efficient. Larger furniture was unpacked and assembled with everything in place and no damage to any of my things. Took about two hours to pack and load, an hour and a half for transport, and two hours to unload and unpack, total of about six hours for a 1 bed/1 bath. Great work and worth the extra hands to move across town!
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November 2020 by Eric Abbott
Quite exemplary really.Rik H. and his crew packed our four bedroom house and two car garage plus mini-storage contents within all the constraints we were operating under. At our destination, our property was unloaded to storage (we had not closed on the new house yet) in about two hours. Included in our property is a spinet piano. I've moved this beast the previous three moves so Gentle Giant's care and diligence with this item as a minimum impressed me.On the operations administration side, Erik R., Melanie F., and Vidmantas B. flexed with the changes and updates in our move from Seattle, WA to Olympia, WA. Electronic paperwork and forms were timely, complete, and accurate.We enthusiastically recommend Gentle Giant's moving service and would not hesitate in hiring them again (should we ever move.)
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August 2020 by Tammy Calkins
We could not have had a better moving experience! Our movers were fast, efficient and friendly, very respectful of our property and our wishes. We felt like they went over and beyond in their service. Well worth the money! So refreshing to get such good service. Highly recommend
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June 2020 by Maya Menon
We used the Gentle Giant for our Seattle move a few weeks ago and we could not be happier! The guys were super friendly, professional and moved everything so fast! The estimate was accurate and it was really easy to contact them beforehand with questions! Our couch almost didn't fit down the narrow staircase of our new place and the movers went above and beyond to get it down- and it was a success! We never would have been able to do that on our own and we are so thankful we did not need to buy a new couch. Could not recommend this company more!
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June 2020 by Catherine R.
ABSOLUTE PERFECTION - Gentle Giant could not have done anything better for our move. I've had some VERY bad movers and was wary - but no more. Moved a 2 BR apt approx 40 miles from Auburn to Bothell, WA during COVID-19. Got frequent updates and fast responses to inquiries as we were afraid they'd have to cancel due to quarantine. But no - they kept us on schedule, though we had to show apartment, give instructions, and then leave them to it in order to avoid any germs. Patrick, the supervisor, and his 2-man crew were attentive, friendly, and careful. They also did a few very thoughtful things without us asking - like bring our welcome mat and reinstalling a door we'd taken off in Auburn. When they arrived at new apartment, Patrick asked me to walk him through and show him where we wanted things. Which worked much better than previous movers who asked about EVERY SINGLE ITEM despite the fact boxes were clearly marked, which got very old after 2 hours. The Gentle Giant team was in constant motion unloading the truck, using wheeled bins and other methods to be efficient and save time. Whereas the movers we'd used previously would ALL go to the truck at once, chitchat for 5 minutes, then come back each holding one thing. Absolutely no goldbricking from Gentle Giant - they were fast and efficient. Cost came in within estimated range. Gentle Giant is professional, thorough and thoughtful, worth the money for the peace of mind.
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February 2020 by Eleanor P.
This outfit is the absolute best. We have moved with them five times or more and also stored with them in between addresses. From the first call to the final piece placed, they are organized, experienced, careful, and, above all, friendly. Over and over again they have helped make an inherently stressful situation smooth, easy, and--dare I say?--fun. Customers for life unite lol!
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January 2020 by Stephanie Karriker
Moving can be stressful, but working with Gentle Giant was a GREAT experience. They are very professional, handled all my items with care and were the most dependable moving company I've ever worked with. They did such a great job, I used them again recently to move a few smaller items. Highly recommend!
