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July 2024 by Zach von Schneidau
Before picking up my vehicle, i called two separate times to verify that my account would allow me to access the vehicle after hours... I ended up waiting over an hour trying to get into my after hours check in. No one answered the phone when I called, the employee who was onsite fixing his own car said he couldn't do anything to help... overall the worst experience I've ever had renting a vehicle. This was after spending 17 hours in transit with another 2 hour drive ahead of me...they said it was an app problem but the entire thing seemed like terrible service.
I brought it back with a full tank when I was given it at 3/4, no credit was given and essentially was treated poorly as a customer from the same person who wouldn't help the same night...
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July 2024 by Hannah Wolf
Anastasia onishenko was rude, and unwilling to problem solve. Unfortunately made our experience a negative one. I would not recommend this location.
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July 2024 by Mesfin Yeshewawerk
I never seen such bad customer service in my live. Those SeaTac branch they don't want to help they have very bad altitude.
I piked the truck at 4:00pm and I return little bit before thier hork hours at 6:56pm.
Then the employee guy hold us over there rather than help us, just to charg extra.
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June 2024 by D J
Would give 0 if I could. I'm not going to even waste my time telling my story of how I was treated at this U-Haul. Will never, never, never refer anyone here. Worst customer service I have ever received at U-Haul. Which I have used for over 20 years at other location cations and states never had a issue. I went down the street was given excellent service. Wonder why this place isn't closed.F+
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May 2024 by thomas peterson
I stop in here every month for propane and am usually treated very well. However today I show up and am told no propane for 30 mins, that's cool I'll hang out, then I'm told I can't be inside in the heat and have to wait outside. Seriously? This lady needs customer service lessons. I'll go somewhere else for awhile and hope they improve.
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May 2024 by ABATE AMBBA (አባተ የአዝመራው ሠራተኛ)
And excellent services.
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May 2024 by Cordall Jackson
an angel on earth ?.
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May 2024 by Farid Ahmad Karimi
It was good, but I was late 15 min, I received 102 $ more besides 67$ rent price.
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March 2024 by Michael Hauser
I rented at U-Hauls a lot and my experience with this branch is the worst. My biggest issue is they don’t reimburse you for extra gas you put in or if you’re under the miles that you first quoted them on. I paid $40 extra because of these rules they have I believe to just get extra money out of you. Also NO parking! You can park across the street, but good luck if your car will be there when you get back. Got to a different location! Go to the go to the Duwamish location in Tukwila. They treat you right there.
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December 2023 by Kerry O'Grady
I've used this U-HAUL ON 20024 International Blvd many many times and there crew has always been in a great mood and there always professional honest and hard workers. I hope this staff stays for a long time because moving can be a stressful time and this crew makes you forget about the stress involved.
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December 2023 by SNAP Management
Excellent service, fast and friendly staff. Very accommodating!Highly Recommend!
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December 2023 by royal rsp
Customer satisfaction service
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November 2023 by Cherokee W.
Rude, Rude Rude and Rude I felt as if I was being managed and not given appropriate customer service from the time I walked into this U-Haul location in Seattle, Washington. There was a great deal of clutter on the floor of the store. I attempted to navigate around it and avoid the representative who was lifting a heavy load. While trying to find the front desk, I was tersely redirected to go along a different route. Once the rep had put down the load. She proceeded to the front desk with no smile and no interest in assisting me. I informed her I was scheduled for a moving van this particular morning and provided her with the necessary information and government ID with a photo. At that point she began to question the address on my DL and the address I used for the online rental. I informed her I was moving to a new state, hence needing the moving van. I booked the online rental to return the moving van the same day and to the same location. The rep then picked up her personal mobile and informed me she had to take a same day photo of me as part of my U-Haul driver's contract. I questioned this having used U-Haul in the past. A government photo ID was always appropriate. She condescendingly informed me, U-Haul had implemented this one year ago. I did not agree with this but complied because it was getting late in the day. I had to get my things moved out of storage and take everything to the Alaska Airlines Cargo Business to have my possessions flown out the same day. I also had a flight booked that evening for myself to return to Alaska. I completed the same day photo and signed the agreement papers. The rep showed me a key with numbers on it. Then said the truck was in a plotted location in the back. I spent 10 minutes searching for the van. I reluctantly returned to the store for assistance. Again, the representative acted as if I was bothering her and came outside to indicate the van was located at the far end of the back lot. When I did discover the van, it was parked in the far rear, behind the larger U-Haul moving trucks. The plotted letters and numbers on the ground, she indicated to, are faded. Now, I was pressed for time since it took a better part of an hour at the U-Haul store including checking out the van. I was deeply concerned that if I didn't return the van at the appointment time the representative would forward my information to the local police. Later in the day, upon returning the moving van on time, I pulled into the returns section ahead of another moving truck. I stepped out of the van, leaving the key in the ignition. The van was alarming loudly because the key was in the ignition. I gathered the remainder of my possessions and closed the door to quiet the alarm. The second truck driver exited his truck and proceeded to walk over to the rep who I dealt with that morning and another U-Haul rep. Both reps entered into a conversation with the second driver and ignored me. After a few moments of witnessing both reps had no intentions of assisting me to get the van checked in, I interrupt the trio informing them I had a flight to catch. That is when the second rep began to verbally attack and interrogate me as to where the keys were to the van. I sternly informed him the keys were in the van and walked away disgusted with the whole ordeal. Hard working individuals such as myself, will be more consciencious in how best to use our funds and stop blithely giving our money to business who in turn for our patronage treat us with such disrespect and loathing. It's time to start bankrupting businesses who hire reps lacking in customer service skills. U-Haul, take a few lessons from your neighboring business such as the Red Lion Hotel, Alaska Airlines and Enterprise Car Rentals, who all did a phenomenal job of assisting me in relocating to a new state. U-Haul, your business is an eye soar in the realm of customer service and your business is in grave need of excavation of the people working in your organization. U-Haul, how dare you criminalize a person(s) try to move from one state to another.
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October 2023 by Miraj H.
They are charging extra money they are skip your money I rent it when I return it the agent told me that they are charging 79 but they charge me 88, +9 for feul
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October 2023 by Geoffery McAnalloy
I chose a different location AGAIN and you once again made me go farther away from home and pay more mileage AGAIN. I will look for other options for my next rental for sue
