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March 2024 by shaunnah Martinez
Waited 40 min in 30 degree weather at nearly midnight for their shuttle. First two shuttles that arrived denied me because they were garage only and I parked in the outdoor lot, then next two were full. I park here every time we travel several times a year and this has happened the last couple times but never to this extent! I’ll have to try another park and fly next trip. Super disappointing
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February 2024 by Michael Herrera
Average review for an average place. No fast service, no fast shuttles, no amazing customer service. Just a place to park for a decent rate. 5/10
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January 2024 by Katy B.
Jordan is the best shuttle driver! We parked in the outdoor area and even though he was driving the garage shuttle, instead of having us wait for the self park shuttle, he went out of his way to give us a ride and helped us with our bags. After a long travel day, we very much appreciated him!
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January 2024 by Rachel Y.
I usually don't write reviews but this is my second bad encounter with WallyPark. The first we used the garage so this time we tried the outdoor parking. It is currently 35 degrees outside and we had to wait 40 minutes for a shuttle to come... while that might not seem like a lot, it was very frustrating to see 3 garage shuttles drive by and not one outdoor. Safe to say we will not use either again especially with how much you are paying per night.
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January 2024 by Jacob Z.
Will nickel and dime you for everything, and the woman working at the desk was incredibly rude. She just sat there knitting and acting rude and put upon to answer questions. Terrible customer service
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November 2023 by Twisted Brothers
Utterly disgusted with this place. Booked an online reservation month before my trip. When I arrived, the lot was full. I gave them a call and they said, not a problem, need to go to the premium garage, they take care of me. Drive down there, they have a lot full sign also, manager comes over and was like o well, to bad, go park at SeaTac. When I asked about all the empty spots, she just shrugged.She didn't even have any empathy or understanding. They should not sell more reservations then they have spots for and if they do, they should give up the premium parking spots.Had to go park at SeaTac for $37 dollars a day instead of the $17 dollars a day I reserved my spot for
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November 2023 by Stephen Heuer
Horrible experience leaving and picking up car. Completely disorganized at self park, a mess. Pickup waited over an hour. Never again for this poorly run business.
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November 2023 by Kirstie Weeks
Unbelievable. Just called to confirm my voucher from a third party was valid for both payment and a reservation or if I needed to also have an additional reservation through their site, and the woman I spoke to was unable to verify if I had a reservation on the date I listed. She just kept repeating that the parking lot was full until a certain date. She eventually HUNG UP ON ME.Canceled that reservation real quick, not about to show up before my flight leaves and have them tell me they don’t have a place for my car. Totally unprofessional and just rude.
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November 2023 by Michael Toth
The pavement is turning to gravel. This makes your shoes dirty and hard to pull luggage. The parking spots are narrow. The isles are small making it hard to get in or out of a parking spot. I have come back to find it nearly impossible to get out of my parking spot without hitting another car. The shuttle busses don't show up as they give priority to the more expensive garage. I have waited nearly a half hour many times just to get on the shuttle busses after I requested a pickup.
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October 2023 by Jane Hammaker
Excellent! Very easy to find and super close to airport. Came for pick up right when I called, both at the lot and the airport! Best part very affordable relative to other lots and friendly drivers!
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October 2023 by David Smith
Parked a truck camper here for 7 days (Wednesday to Wednesday). No issue on height restriction. No issues with the shuttle service. Parked in the way back of the lot (where the big trucks go). There were multiple other #vanlife vans and even a class B parked in this area, as well as ya bois and their lifted F-150s (compensating?). Nobody touched our truck or camper.We got in 4 hours early and used our phone number to sign in because it was too early to use our QR code. Note: if you do this, use your QR code to "check out" (when you are leaving). If you use your phone number again, it will create a whole new reservation for you & prompt you to pay. I know because I accidentally did this - however, I contacted their support number 2 days after and it was super easy to delete the duplicate transaction.Shuttle pickup from the airport was seriously slick. Just walked out to the shuttle area and texted their shuttle number, answered a couple text questions (probably automated), and they were there within 5 minutes. This was at 11:30pm. We didn't do pickup from the lot to the airport because it's only a 15 minute walk to the terminal and we had 4 hours to burn.Would park again. It was around $150 total for the week, booked online.
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September 2023 by Jake G
Without hesitation, I cannot stress this enough, DO NOT book a reservation here. This has nothing to do with the ridiculously small parking spaces, which you’ll be lucky to fit into no matter the car you drive.Nope, it has everything to do with the fact that when you reserve here, WallyPark assumes you’re a lesser human than if you’d reserved a space in their garage.Upon arriving at seatac, the number you’re given to call a shuttle driver gives you every possible option other than speaking to a real human. They want you to text your information, which would be great if the system worked. It doesn’t. Never have I had a time when this actually hails a shuttle. I end up having to speak to WallyPark shuttle drivers to the garage location or, through a ton of work arounds, I can call and finally speak to someone. For every 8 garage shuttles that pass you at island 1, you’ll only see one self-park shuttle. This is unacceptable and it’s not an isolated incident. This happens every time.In all my time spent waiting, here’s my lesson: take down the numbers or websites for the companies that send shuttles more efficiently. For every minute that WallyPark makes you wait, make them pay, by essentially seeing the more efficient companies as advertising to you with every one of their shuttles that passes you by. Reserve with any one of those vendors next time.Don’t book with WallyPark.
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September 2023 by Frank Field
Must say, I was surprised at how easy it was to use this off site parking and shuttle. Just reserve online and go, it’s super easy. Knocking off one star because you get unceremoniously dropped off in a bit of a weird spot near airport parking. But the drivers we had coming and going seemed nice enough. Will use again.
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September 2023 by Melody Peterson
The driver stayed up by the exit and watched us walk all the way through the gravel up the hill to the shuttle!At the airport on the way home, we waited for 30 minutes for a shuttle to arrive... lots of unhappy people. The shuttle was over full!
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June 2023 by Anvesh Solipeta
Good experience all around. Easy check in and check out, and I was able to find a spot easily. The shuttle was quick for both drop-off and pickup and quiet comfy as well. The only issue I encountered was the website being extremely slow while making a reservation.
