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April 2023 by Baltazar R.
Great store friendly staff great produce section and they had clean restrooms unlocked and in working order
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February 2023 by Andee R.
To the guy that doesn't know how to multitask at the Safeway Starbucks on 2/8/23 @ 3 PM. Management either get him help or teach home how to make pre than one drink at a time when he has two expresso makers and clearly there is a long ass line and continue to make small talk instead of hurrying up and getting through the line.
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October 2022 by Meshach K.
It's sincerely disappointing that I can't say I'm appalled and shocked by what's occurred at this facility...can't even call it a family grocery store anymore!There have been times when I've come to shop and needed to use the facilities urgently and found them to be closed. When I inquire as to why, I'm told something's broken or maintenance is being performed...ok!There have been times I've questioned the closure and was allowed to use the restroom and told that they're posed as closed due to the transient and drug activity, yet they have visible security...often standing around talking or on their phones but they're there!My disgust was intensified when I learned of my very close good friend's humiliation when she was forced to urinate in the parking lot, with her young children present!My friend had just gotten off work and picked her kids up to go grab some groceries for dinner. A responsible single mother with a relentless schedule, very understandable! While shopping she realized she never stopped to pee.She went to use the restroom with her 2 young sons following to find they were closed.She escalated to a manager who refused to allow her access, insisting they were closed for maintenance but upon entering the store she witnessed an associate granting access to a customer.Not even management seems to care about their own complacency or their staff's, nor do they care about the comfort or urgency of their customers anymore!At this point I will no longer shop at the Burien Safeway because they're dishonest to their customers, complacent regarding urgent or even mediocre concerns and it's only getting worse.The Renton Safeway isn't much better and honestly, at this point I'm more comfortable shopping at Freddy's/QFC than at Albertsons/Safeway.
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August 2022 by Paul M.
This store has the rudest customer service/self-checkout person I have ever seen! MULTIPLE times I have shopped there and heard her (don't know her name) yelling at customers, swearing, complaining and just generally acting deranged. You can hear this woman swearing and complaining long before you approach the checkstand. One day I heard her shout "I can't believe how expensive this f****** magazine is! You can just Google this s*** for free", before slamming the magazine down. Another time she announced very loudly that she thought a customer's bill was counterfeit (it wasn't). Isn't that type of thing that touched off the chain of events that resulted in the death of George Floyd? If she actually believed a customer was presenting a phony bill I am certain that there are approved procedures in place to deal with the situation. Who can she possibly think she is to focus that kind of spotlight on an innocent customer?She seems to be especially fond of yelling abuse at African immigrants. I have witnessed this multiple times. Perhaps she yells at everyone, but I find it very disturbing that I have repeatedly observed her yelling at members of a particular ethnic group. The last time she yelled at an African man because he tried to catch her attention by saying "hey". Not the most polite, I agree, but she yelled at him very loudly and aggressively that "you only say 'excuse me' to her, not 'hey'". I witnessed a similar encounter between her and an African woman recently where she berated the woman for some mistake that she made until the woman became angry and started defending herself against the attack. Not sure who was right or wrong in this case, but since when does a customer service employee shout at and berate a customer? If a customer is legitimately causing a serious disturbance you call management and/or security, not scream at them and let them know how stupid they are!For those wondering how I knew the customers were African, the manner of dress and the accent made it very clear. There is a large African population in this area. I have written the store on the website about the most recent observation of this behavior (2 weeks ago, and again a few days ago) but they have chosen not to acknowledge my comments in any way. I must conclude that they condone this behavior, as this has been going on for at least the last two years. Surely I am not the only one to notice and complain. My advice would be to avoid this store if rudeness and racism offend you.
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February 2022 by Dennis X.
I come here almost every day and they still haven't clean the bird poop by the bread section. I'm not even sure if they got that bird flying in the store out yet. Who knows if it's still living here rent free.
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January 2022 by Arissa H.
Peronsally have lived in the area for 3-4 years. always have had a good experience. customer service has always been nice and helpful to me. always been able to find what I'm looking for. thankful to have this little Safeway near by for our grocery needs. I have found if you're going around expecting the worst because maybe you pre judged the area or whatever it may be... then you will find reasons to believe that. If you go somewhere with gratitude/good attitude you will notice things a little differently. I've been treated better at this Safeway then any Bellevue, Seattle, Redmond Safeway thats for sure.
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October 2021 by Teresa C.
A huge thank you to the pharmacists, the guy who helped me with yogurt and the woman who helped me at self check. You were all super helpful and really, really nice! Thank you!
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January 2021 by Lj C.
Bought a 3 pack of T-Bone steaks that were on sale. When we got home we noticed 2 out of 3 had unnatural purple coloring. We immediately brought them back in package with receipt. Customer service said they can't accept returns on meat during covid. Not sure why they wouldn't just throw it away in the condition it was in. We showed them the purple color on the meat and they brought us back to deli. The deli said it could be from oxidation from stacking the meat on top of each other. When we showed him the pictures and the meat, he said "oh." We got our money back, but we shouldn't have had to fight that hard for it. We come here regularly, but not anymore.
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January 2021 by R S.
We bought some shrimps and didn't use the digital coupons. Then we show a receipt to the guy at customer service to get the difference. He at first wanted us to bring shrimps back. When we came back with shrimps, he told us they couldn't take back on the seafood! This is totally a scam as I later checked online about Safeway return policy which can refund on meat produce, etc. we should stay away from the store, and that guy should be fired. Certainly he has been losing customers from going to the store.
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August 2020 by Jenny T.
Bad customer I won't come here what a rude customer service SMH I'll never come back here
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June 2020 by Jerry L.
The best in town. I look forward to going to this place. The prices are good if you plan ahead. Safeway has regular sales when particular items are very affordable. The staff is very nice (when they are treated with niceness) and I appreciate the hard work they put in to make this a good place to shop. They have a high turnover of management staff. Usually a manager lasts about a year. I have shopped here intermittently since 1978 and I still like the place and its memories.
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May 2020 by Marilyn Y.
This review is not about the Safeway stores, but it is about the Delivery service. DON'T BOTHER!! They are extremely inaccurate and chaotic. I was charged for the entire order but only received 10% of it. I had to call Safeway and sit on hold for over 15 minutes, ultimately I was told I'd have to wait another day or they could refund. This service was being offered before the pandemic and it wasn't any better then.
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August 2019 by Kristy M.
If I could give 0 stars, I would. This is the worst grocery store I've ever been to. Unfortunately, I always keep going back because of how close they are to my house but, after today's visit, I refuse to set foot in that store. Their cashiers are next to useless. They should just replace all the check stands with the U Scans and get rid of the cashiers. My card kept getting rejected due to a chip malfunction (which, in itself is strange, since I had used it at the deli moments before), anyway, finally had to slide it, still having issues. Cashier just stands there staring me. Ended up just saying "Screw it. This store seriously sucks" and left. Ask a worker where something is and, if they actually acknowledge you, will tell you they aren't sure or don't know. No offer to find out. They are overpriced and the employees are obnoxious. Found everything I needed at Target and spent less AND I was greeted when I walked in and the cashier was friendly. I wish they would replace this sad, pathetic store with a Trader Joe's, Grocery Outlet or even a Freddies.
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July 2019 by Konala-Xingmei L.
SERIOUSLY GHETTO... HUGE THEFT problem here. Homeless walking around and blatantly shoving merchandise into backpacks. NO FEAR AT ALL. I also had a homeless black man attempt a beer run as I was entering the establishment he dropped the beer so he can get away easier. This happened at my feet and I got splattered with beer. I asked the cashiers if there is a theft problem and they (TWO) females went OMG YES. Shop here at your own risk of (enter crime)...
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June 2019 by Peter L.
This place continues to be a blight on the face of humanity. The people that work here, while all meaning well, are just not staffed adequately and with the right leadership to do anything but fail. No matter when you go, or to what department, you will always wait. they don't clean their parking lot, so there is always garbage all over the place. The shopping carts and baskets are never stocked and you have to go retrieve one from the parking lot yourself. Most of them are beat up and dirty. Essentially, from the riffraff who shop here, to the service and cleanliness, this place is super GHETTO! People are now getting shot and killed in the parking lot as well apparently.
