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December 2023 by Jessica Carrico
super friendly and helpful!
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March 2023 by Robert Harrington
Mortgage abuse
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December 2022 by Banning Lyth
I would give 0 if I could. Mediocre interest options for savings or deposit growth. Horrible customer service. Overdraft fees daily that will quickly make you want to kill yourself. Unlike normal banks where if you have no money they transactions don’t occur, 1st Security Bank is happy to spend the money you don’t have to pay any and all incoming transactions, and will then share the burden with you as a $35 fee that repeats daily and each time their account allows an overdraft to go through.I am currently in the headache nightmare process of closing this account.
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February 2022 by Steven Rugg
1st Security Bank went above and beyond to make me a customer. In 2016, my wallet was stolen and what ensued continues to cause me hardship. Whomever stole my wallet used my ID to open bank accounts, lines of credit, tried to get a mortgage, drained my checking and savings accounts and violated my good name. I'm still getting calls from creditors trying to recover long charged off accounts that I never opened. 1st security bank understood the challenges that I'm facing. They approved my checking account when any other bank would have turned me away. I look forward to a wonderful banking relationship with 1st security. The managers and tellers are always friendly and make me smile when I walk in. Specifically, Nick's customer service floored me. He needs a raise.
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December 2021 by randy simonsen
All I want for Christmas is 1st security bank and their awesome employees
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April 2021 by Sasha V.
Terrible and rude customer service. Do not recommend them as a mortgage lender. Unhelpful and dismissive. We once had a misunderstanding about how our homeowners insurance was supposed to be paid and one of their employees called us and demanded money up front. She was so rude that we thought it must be a scam, but later found out she was a manager. They are unhelpful if you have an issue. They don't need or want your business, go elsewhere.
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November 2020 by Bradley D.
I don't know why I love this bank so much but I'm obsessed with the quiet and always friendly experience you receive when you come here. I'm a PA and so I come to this bank to support the businesses I help. They know exactly who I am each time I stop in, I can easily do my work and leave quickly. The team here is so engaging and friendly. Love the services offered and I always joke with my friend that this is the rich persons bank because it's like so stylish inside but always so quiet. Never any lines, no forms, just walk up, they know who you are, you do what you need and leave! Thanks for being such an awesome bank to work with!
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April 2020 by Christy J.
It is so nice to work with a small community bank that actually cares about relationships. The bank is so friendly and helpful. They've helped me navigate a line of credit and figure out the COVID-19 small business loans. I'd tried all of the major banks (Chase, Bank of America and Wells Fargo) and I'm so glad I switched to First security.
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November 2019 by Ted Healy
I love being able to call and always be greated by a human. They know me, and care, and when there is an issue while I am traveling they can help me. They are fantastic. Nice to work with a small bank.
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October 2018 by Kim A.
Awful, terrible crooks and thieves. I borrowed money re-do the outside of my house. Contractor Rory forged my signature on a document that caused the bank to release $29k in funds to him for a siding, soffit, gutter and paint re-do of my house. He stole the money and the work is not done. My house is in shambles, holes in it, gutters hanging off unattached, siding installed improperly, etc. First Security Bank knows this contractor defrauded me but they let him keep the money anyway. They even lied and said that this was a great contractor with no prior issues. I am in active law suit. My attorney said there are four other people in active suits in front of me and who knows how many more are to come. Run as fast as you can from these crooks, liars and thieves. Total scum and they will say anything they have to in order to get your money.
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July 2018 by Sarah P.
I know it's late... but try to download a statement from the website, I dare you!
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December 2017 by Alexis S.
Same thing happened to me that happened to another review. Got a loan through them to get a new heat pump installed at my house a year and a half ago. Refinancing my house this month and come to find out they put a lien on my property. So frustrating and extremely bad business practice. I would never recommend getting a loan through them unless you want them to pull a fast one on you.
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September 2017 by Casey N.
I am bummmmmed on this bank. I chose 1st security bank as my lender for my mortgage. I am well qualified, got a great rate and had zero problems UNTIL this bank decided to sell my mortgage to some company called Rushmore. I just received the rudest 9am on a Saturday call from the new mortgage company that sounded like it was coming from a giant call center who knows where and the lady was AWFUL. 1St Security brags about being local and GSBA friendly and blah blah blah but the reality is THEY JUST SOLD THIS HOMOS MORTGAGE TO A CRAP COMPANY WITHOUT MY CONSENT AND IM PISSED.