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January 2024 by Teasha m
Overall great service, I would recommend only to use shop if going through insurance. If you have to pay out of pocket, they have a long wait to get car repaired. Giving 4 stars because my car smelled like nail polish remover and the smell has not gone away and I get a headache when driving the car. Of course I appreciate the attempt to clean the car but the products used to clean it were horrible. I literally have to drive with the car windows open to avoid a headache. However the service is good and repair was good.
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December 2023 by Miklos Sahin-Toth
No complaints. Brought my car here because Geico recommended it as a collision repair shop. Having never gone through this process before, I was a little nervous - especially given the stigma around mechanics and auto body shops.... but this place was very kind and very professional. They even vacuumed and washed my car for me prior to returning it so I am satisfied.
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December 2023 by An Nguyen
Outstanding Service Experience! I chose this shop primarily for its convenient location near my home. It was my first visit to a body shop, and I must say, the quality of service and communication exceeded my expectations. The team, especially Cinthia, was incredibly professional and provided exceptional customer interaction.
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December 2023 by Becky Schroeder
Quality of repairs where the damage was looks good, however there is overspray on the driver side mirror making it look very hazy and there’s been heavy paint fumes for over a week. Neither of it was communicated when I went to pick up the car. I personally can’t drive the car as it is making me nauseous and only my husband can drive it right now.
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November 2023 by Brenda Bourns
I'm very pleased with the customer service, ease of use, professionalism and result. They were seamless to work with when we were dealing with an insurance claim from another driver's insurance, including facilitating our rental car. They made it as painless as was possible.
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November 2023 by Riley Noel
Staff is rude, bad at communicating, tries to blame customers for their mistakes (luckily I had email confirmations to show it was on them) had a lot of scheduling errors and issues with the timeline of the vehicle being ready, almost resulting in me being charged way over for the rental car my insurance was supposed to pay for. Just rude and unorganized. The repair looks good but not worth the stress of last minute appointment changes, poor communication, and rude staff, would absolutely recommend taking your vehicle anywhere else.
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November 2023 by Stephen Ku
Caliber did an exceptional job repairing my Audi S5. I have had work done on several cars by numerous auto body shops and I can say Caliber’s quality of work is top notch. The color matching for my car’s paint is flawless. The paint is blended perfectly and I am unable to distinguish between the new and original paint.I was initially apprehensive in having my car repaired by an auto body shop due to a prior bad experience with Service King’s paint job on my front bumper. The bumper’s color was poorly blended and the shade was completely off from the original paint, thus creating a harsh, ugly two-toned appearance. Service King argued with me that the color difference “was normal.” I ultimately had my insurance company force them to repaint my car. The paint matched better the second time, however, comes nowhere close to how perfectly Caliber painted my car this time! Caliber recalibrated my parking/motion sensors and cleaned the interior and exterior of my car prior to pick up. My car looked beautiful and shiny. I will be returning to Caliber for future auto body work and am impressed with their attention to detail and high-quality repairs.Tralonte was friendly and provided me with regular updates during the repair process. My vehicle was ready one week before the expected completion date. I highly recommend Caliber to anyone looking for an auto body shop that provides high-quality repairs and maintains good communication. After experiencing countless bad experience with other auto body shops including poor color matching of the paint, dead car batteries, lengthy repair times with poor communication, and blown sound systems, I am happy to have found Caliber.
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October 2023 by Kristy
Overall the team at Caliber Collision – Ballard took good care of me following the aftermath of my car accident. My initial auto inspection was rescheduled the day before my original appointment without explanation resulting in a month delay. I assume the reschedule was due to the shop being grid locked with cars because of part delays that are outside of their control; however, I feel that disclosing the cause for the reschedule to customers could help ease the pain of a month delay in service. With that being said, I think it was worth the delay / wait as everyone I interacted with was very kind, patient, and knowledgeable. They kept me in the loop throughout my car’s inspection process and gave me honest customer focused feedback in regards to navigating the auto insurance world. Furthermore, they went above and beyond to finalize my paperwork in a detailed and timely manner once they determined my car was likely a total loss. I would definitely use them again for future services.
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September 2023 by Hua
Great experience working with Rory! Clear and timely communication throughout the process, high quality of work, and friendly staff in each interaction. Highly recommend!
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August 2023 by Steve K.
Caliber Collision was Geico's choice for me after I dented the rear quarter panel on my car. The repair was flawless and the service was excellent, except for supply chain part delays that were beyond Caliber's control.The shop kept me informed during the process. Geico continued to pay for a replacement rental car. And, when nearly four weeks passed and I was nearly at the end of my considerable patience and insisted that the repair be finished within the next few days, Caliber, thanks to service advisor Rory Marchant, got the job on on the deadline. He even stayed late on a Friday afternoon, beyond their usual closing time, so I could pick up my car, return the rental and finally be done with an unpleasant task.Stephen KnightSeattle
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July 2023 by Erin
As far as repair work goes, this has been the best experience I’ve had by far. The staff was communicative from the beginning and transparent about how turnaround time is variable based on parts supply and shipping. Rory kept me in the loop throughout the repair so I knew how things were progressing, and went above and beyond to make the process as smooth as possible. Happy with the repairs, as well - the paint matching was precise and my sensors were reassembled and calibrated correctly. Looks great and glad to have my wheels back. Thank you!
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July 2023 by Teodora Laigo
I am very happy with the quality of the repair done on my vehicle by Caliber Collision in Ballard. Diana was very helpful and kept me informed throughout the process. The repair was completed in less time than expected. Thank you for a stress free experience.
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July 2023 by Megan Nguyen
Super quick and incredibly communicative. My car was taken in, repaired, and returned to me clean in less than a week! Rory's explanation of the process and steps basically diminished my stress and worry over my vehicle. Their office pup is super cute and the staff is easy to talk to!
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July 2023 by Kenneth Stout
I am very satisfied with my repair. I am impressed by the quality of the work and how much of the repair could be done through body work without part replacement. Rory was very helpful when it came to checking my car in and also went above and beyond to make sure I could receive my car as soon as it was ready, offering to let me pick up my car outside normal business hours. Everyone I interacted with was very friendly. My car was returned clean and in good condition.
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June 2023 by Peter Tinker
Great people, great service! Rory was very communicative and helpful and I really appreciated him reaching out every couple days to keep me posted on the status of my repair. Drop off and pickup were quick and easy, and my car looks fantastic! Everything about my experience with Caliber in Ballard was great. I would happily recommend them to anyone in need of their services.Service: Body & Trim
