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February 2024 by Ramin A
I bought a washer and dryer with extended warranty from Albert Lee.The delivery was quick and efficient but the dryer light did not work. We stop at the store and called the customer service and they told us they needed to dispatch a tech to fix the issue even though the set was just purchased/delivered and it can’t be returned.We were OK to go thru the process but has been horrible experience without any fix after 2 weeks.Between the LG, third party repair tech and Albert Lee we got quite a bit messages/emails with repair being placed, cancelled, placed again, scheduled, and rescheduled again and as of now, 2 weeks later nobody has showed up to fix the issue or follow-up from Albert Lee to check.We spoke to various people from Albert Lee from customer service to various managers (sales, delivery, and customer service) but no urgency and nobody taking a time to contact the repair tech to find out what is going on.This is our 1st purchase and last purchase from Albert Lee. We thought to give a brick and mortar business our business.
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January 2024 by Francis Fu
I bought some replacement knobs for my JennAir gas range. The order was a set of five knobs. However when I received the package, it only had one knob. Albert Lee sent me another order. The second order still had only one knob. I asked for a refund. The refund is still being processed one week after I returned the package. They said it will take 10-14 business days to process a refund. I don't think that is fair for the customers.
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January 2024 by webcityusa (gary david)
great prices
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January 2024 by Shafer Shafer
Horrible service, Outrageous restocking fees. They sell you something knowing you must unbox the product to inspect, then, when the product doesn't fit or is dented, they can charge the restock fee, total scam. All around not good . Avoid if possible.Owners response to my review is misguided, the salesperson said this was the same product we had and will fit in place just like the old one. Sales person also said to open the box in order to inspect. Sales person was not helpful in any way when confirming the fit of our new fridge.
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December 2023 by Daniel Fallon
Five star service from Jase in their Sales Dept. I had called from the East Coast regarding a product inquiry and they could've told me to pound salt as I am over a thousand miles away but instead, they took the time to assist me. After only a few minutes on the phone you can get a sense that they know what they are talking about and have several years of experience and expertise. A good quality that is few and far between these days. Thank you Albert Lee Appliance.
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December 2023 by John Donaldson
Excellent service from Scott Medsker when purchasing new washer and Dryer , he took the time to follow-up after the sale to make sure we were satisfied with our purchase . Will use them again!
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October 2023 by Larry Hanks
I had a stacked washer/dryer installed in a tower condominium yesterday and although I worried about it fitting, all went well. My salesman, Scott, at the Seattle store made me go measure the space twice and take pictures. He saw that the dryer would need to be side vented. He gave excellent advice in the store before I purchased the machines. The lead installer, Richard, obviously knew what he was doing. Not only did he solve a couple of problems on site, he was mentoring 2 younger guys and being an excellent teacher. He obviously loves his job. This experience is why I have used Albert Lee many times over the years. There is no way I could have gotten the same level of service from the big box stores. Thanks so much!
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September 2023 by Danielle Morsette
Does not honor tax exempt sales to Native American customers, which is state and federal law as long as goods are delivered to the reservation . Very rude, and disrespectful. Will make you feel like a thief for exercising treaty rights. Most likely won’t be getting any further business from local tribal governments or individual tribal members based on the experience that Matt Hawk had at the Silverdale store. Check your racism and attitudes.
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September 2023 by Karen Powers
I just purchased a washing machine at Albert Lee. A salesperson was available right away and was extremely knowledgeable. The selection of appliances was amazing.
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August 2023 by Evan Beck
Very pleased! Salesman Scott helped he with the stacking kit and dryer vent side-exit kit I needed for my LG washer & dryer. Everything was in stock at the warehouse.Avoid the Lynnwood location, they were much less than helpful. I left them a review that reflects my experience there.UPDATE 07/21/23...Received a card in the mail from Scott at the Seattle store, thanking me for my business. He's also a very observant guy who pays attention to the details. How do I know? Well... In the card he sent, he sketched a picture of my new Ram truck I drove down to their store. How neat! Scott will be my go-to for any and all of my appliance needs from this point forward.
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July 2023 by M D.
If I could rate Albert lee at a 0 I would. Needed a washer and dryer with pedestals. Items were delayed multiple times. Basically was forced to accept the washer and dryer before the pedestals as they might give away our washer and dryer if we didn't. Told us a 3rd party installation company could install the pedestals at a later date for $200. Finally when the pedestals came in, the 3rd party company quoted us $790 to install them under the washer and dryer. We still don't have resolution on the issue as Albert Lee is giving the runaround and basically telling us we need to eat the cost. Terrible customer service and extremely dishonest just to get a sale. Go with someone else.
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July 2023 by Stan M.
Our 17 year old refrigerator was finally on its last legs and we went back to Albert Lee Appliance to get a replacement, being served by Jan Nina, who spent a great deal of time with us, as we were returning customers. She showed us options that met our needs and did not try to upsell us. In fact, our purchase was much less than others and had a rebate to boot!!! She patiently answered all our questions. We made our choice before leaving, letting her know we needed to get it sooner than later. Less than a week later, it was sitting in our kitchen after yeoman services from Chris and Liam, which included a tricky navigation through our backyard and into our house, as well as locating interior waterlines and shut-off valves. They advised us on flushing the water lines and other important steps as well as certain features that were new to us.Cheers, Stan & Maggie Moffett
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June 2023 by Lynn H.
Quick and easy. Immediate help when I walked through the door. Eric was very knowledgeable and professional.
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June 2023 by Julie Johnson
Albert Lee appliance in Tacoma is ALL ABOUT THE SALE! If you have a problem with an appliance, they pass the buck to the manufacturer and are completely unhelpful getting repairs scheduled. “Oh the tech didn’t show up? Huh? Wonder why? Oh. No one is answering the phone”. Their position is “it’s not our problem” once the unit is delivered. Very disappointed. Not recommended.
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June 2023 by Lia S.
Walked in one weekend to start researching appliances for our upcoming kitchen renovation. Teresa Mazariego assisted us and I'm so glad she did - she spent at least an hour walking us through different options, patiently explaining pros and cons, really listening to what mattered to us, and giving her honest opinion without trying to upsell us. She even found us a few deals, saving us close to $1,000 on a full package. She didn't push us to buy or decide right away, but gave us all the info to think about and let us know she'd hold the deal prices for a week. When we were ready to order, she made the whole process easy over the phone and made sure to send us all the details in writing afterwards. She's a gem!!
