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June 2024 by b l
took a solid two months to get repairs done, and done incompletely. If I am spending a fortune on gear w a warranty, I expect better. Future dollars going to OR.
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May 2024 by J C
Store is lacking in selection severely.No color choices to see or try on.I came to check out store thinking they would have more selection of their own product then rei for example and the answer is no they don't. Literally don't understand that.The only saving grace is the (asian appearing) guy working there was very friendly and knowledgeable. He had great customer service/personality. Kudos to you!
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May 2024 by Mitch Pohlkamp
Great new location with much more space and more merchandise. Simple repairs for your gear can be completed while you wait.
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May 2024 by Brecken Diller
Fantastic selection of outdoor, technical clothing. The staff has always been super knowledgeable and friendly. Incredible service, amazing lifetime warranty on their gear, no questions asked.My family are loyal, lifetime customers based on the wonderful treatment the staff at this store has offered us. And love that they are so supportive of the local Seattle climbing gyms and community.Thank you!
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May 2024 by Mia Kelley
Awesome service and everyone is so nice.
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April 2024 by Patricia Cuellar
I am very disappointed, I tried to get them to replace my jacket because it was defective and what they did was put patches on the sides that were damaged and I had to wait more than a month for them to return it to me. I will never buy again. They do not respond to the warranty that according to has its products
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March 2024 by Rachel E
Clean and quiet, good selection
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February 2024 by Buping Wang
I’ve been a fan of Arc’teryx for many years. Today the shopping experience at this store did not meet my expectations - to put it mildly. First off after noticing one of the beta ar jackets on display had a lot of signs of trying on I asked the staff to find a new one in the back - this to me was a perfectly normal request yet I got a hard no at the beginning. They reluctantly went to fetch one after I insisted. Only after I came home did I realize that they mistook a women’s jacket for a men one. Now I had to drive all the way to downtown to return it! I was so disappointed by their coldness and incompetence, won’t shop there ever again.
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February 2024 by J Berg
Expensive nice coats
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February 2024 by Greg Moody
They were very helpful, understanding, and patient even though they were super busy!!!
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February 2024 by Brayden G.
An amazing product is one thing but to have the right people behind that product to bring it full circle is something only a few select groups of individuals have the right to say they’ve accomplished — perfection. This Arc’teryx location is a direct reflection of that. Decades of hard work and pushing the boundaries of just how far innovation and cutting edge efforts can take us is what made Arc’teryx what it is today and why it is essentially the only brand I’ll put my money on when it really come down to it. With that said, every time I’ve come into this location over the many years of living in Seattle I’ve always been met with someone I felt was a perfect expression of that. Prompt, professional, knowledgeable and most importantly friendly. I’ve never left any questions unasked when I’m there and always leave knowing something more about the industry that I’d didn’t know before. From Connor, Jackson, Freddy, Daniel and Eli and so many more, throughout all interactions I’ve always felt like I was not only valued as a customer but as an equal as to someone who shares to that same appreciation of what an amazing company has become. There’s been too many instances of employees going out of there way to resolve things on my behalf and with every time leaving me with the assurance of knowing my money is well spent. I could go on and on but to put it simply this is why I trust Arc’teryx with my money and will continue to do so. Amazing products backed by amazing employees. There’s really no reason for me to ever look elsewhere. Thanks guys, you are appreciated!
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January 2024 by Ram N.
I found out today that Arcteryx, Seattle does not validate parking anymore. I like Arcteryx but don't like the parking in Seattle.
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October 2023 by e m
Contrary to past visits, staff were not helpful during the last time I was here. Poor service defeats the purpose of a physical location. If the intention was for customers to help themselves, the owners may as well replace the lot of you with a self checkout station like a cheap grocery store. Will defer to shopping online next time.
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October 2023 by Jesus Christ
Great service from staff. We went in to look for a jacket when they were about to close shop and they were more than friendly in accommodating us and helping us pick the right ones and even avoiding unsuitable ones that cost more
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September 2023 by Pablo
The clothes are ok… but way too pricey
