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December 2025 by Leo Berk
Here's a fair and honest review after taking my Ram Promaster to Arrows a few times. In general, I think they are a reasonably priced shop trying to do honest work. However, I have had some issues with service there. The first issue occurred after they installed an oil sending unit. I got misfiring cylinder code on the drive home. I took it back and they fixed their mistake which was a faulty or poorly installed gasket. The customer service throughout that episode was really positive, and I totally understand that mistakes or faulty components happen. I still felt good about my experience. Recently, I had them replace my thermostat. In the vehicle report, they noted that I needed my engine air filter replaced. I declined that service, deciding that I would do that work and a few other items over the weekend. When I started to remove the ducting to my air filter, I noticed that the shop had not reconnected my air intake ducting to the throttle body. That means that the engine was bypassing the air filter. Luckily, I had only driven a couple hours and so probably no harm done to the engine. But, had I not chosen to replace that filter right away or had them do it, I could have really damaged my engine. I sent the shop an email with the video I'm posting here and a clear explanation of what happened and what I needed them to do. I got no response in the first 30 min they were open, so I called them. The service rep (who I haven't worked with before) first tried to tell me that the air intake ducting wasn't removed in their service. I knew that was wrong, so asked him how they were able to do the replacement while leaving it in place. Then, he said it really wasn't a big deal and that they would reattach my ducting. He's right that I don't think this will be a big deal for my engine, but it is a big deal to my sense of confidence with this shop's work. He said they would fix it quickly if I stopped by. Since I couldn't reach the hose clamp with my tools, I drove down there with the expectation of a quick fix. They had my van in the bay for 45 min while I waited. Part of this is because I got a check engine code for an evaporative emissions fault on the drive down. I figured that was because of the loose duct and told them about it. They claimed that the loose connection couldn't possibly cause that code which is the opposite of what both AI and a senior automotive engineer told me. I think they thought I was trying to use that code to get something out of them, but really I just wanted the loose duct to be the cause of the code so that I didn't have to worry about a completely different problem. (That code hasn't returned since they reconnected the intake duct.) So, I spent about 30 minutes trying to tighten that band clamp myself, 30 minutes driving to and from the shop, and 45 minutes waiting for them to reconnect the duct. If I were the service manager at the shop, I would have instructed my reps to offer a free oil change, etc on my next visit for the trouble and to maintain customer satisfaction. But, I barely got an apology for the mistake. I will say that there are really good customer service reps at this shop. I just didn't get them on this visit. And I do think they are, on the whole, an honest shop. But, I may look around to see if there's someone better after this last experience.
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September 2024 by Currency Maker
Nice place to do you alignments
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August 2024 by Dan Verwey
Arrow’s Automotive is hands down the best auto repair center in the Pacific Northwest!!
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August 2024 by Davey Clark
Honestly a really disappointing service shop. Maintenance manager cannot be forthright with a business he would not like to do business with. I do not recommend coming here.
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July 2024 by Anthony T
This review is primarily written regarding the dishonest quoting practice by this shop. Only time will tell if the work performed was quality, as the problem I needed fixing had little to no impact on the daily drivability of the vehicle.
I have a 2007 Nissan Frontier that needed a rear axle seal replaced. I used to work as a mechanic and do 98% of the work on my own vehicles. This particular job is much easier with the right tools, a couple of which I don't have. So I decided to take it into a professional shop. I called Arrows Automotive on Friday, June 14 and asked for a quote to replace the right rear axle seal. Was given a quote of $296 out-the door, which I accepted over the phone and set up an appointment for the following Monday (June 17) at 11:30 am. I walk into the shop, introduce myself, and we talk about what needs to be done. Still the same...right rear axle seal. Only now, the price is $343. When I mentioned that I was previously quoted $296 (which was on-file), the front-desk representative didn't acknowledge the discrepancy. OK, whatever, I accepted the extra $50. But that wasn't the end of it.
A few hours later, I get a text from them saying that they might need to replace my wheel bearing. I ask why, as the bearing itself wasn't bad. They told me it had to be removed to access the seal. They said that the tech "might be able to remove the part [the wheel bearing] without it needing to be replaced." Now if you know anything about cars, you know that you should never remove a press-fit wheel bearing and then replace with the same one, especially when said bearing is 17 years old. You can certainly damage the bearing when removing it. So I ask how much the bearing is, to which they respond $120. So now, $296 turned into $343, which then turned into $463.
Do note that my quote (which I have a hard-copy of) indicates that the labor "includes replacing bearings, seal, and studs." They simply did not include the bearing in the parts list...on either of the previous two quotes. So I had two inaccurate quotes given to me for a single job. No additional work or issues that needed correcting.
I sent them a text back saying this: "If you feel that the first two quotes were inaccurate due to fault of mine, then charge me for the additional cost of the part. If you feel like the first two quotes were inaccurate due to fault on the shop's end, then feel free to make this right." Guess which they chose? Yup...they charged me for the wheel bearing, though it was only $100 instead of $120 extra.
The whole point of taking this to a professional shop was that they were supposed to know what they were doing. The whole idea of getting accurate quotes is so that we, as the customer, are not surprised by what we have to pay. It also allows us to shop around and keep prices competitive. This was not a diagnostic job where we didn't know what needed fixing. The shop should have known exactly what was needed to do this single job. If they didn't know, they should have given a price range instead of a single amount that kept increasing.
Lastly, as I previously mentioned, I don't know what the quality of the fix was. With axle seals, you just have to keep checking the inside of the rotors every week or so to see if there is still differential fluid leaking out. I disassembled my right rear about a week after, as I was replacing the parking brake cable. I noticed gear oil on the bottom shroud. Now this could simply be that the tech didn't do a good job of cleaning up the spilt fluid. Or it could be indicative that the seal replacement was done incorrectly. I don't know yet. I cleaned it up and will check again in another two weeks or so. If there's more fluid, then it means the axle seal wasn't replaced correctly.
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April 2024 by John West
Always helpful and they don’t overcharge for services.
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February 2024 by stephanie camello
Excellent customer service. Nick went above and beyond.
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January 2024 by Curt Stiger
I’ve been a customer for over 10+ years and I’m always impressed by the service I receive. Chelsea and crew were extremely helpful on my recent service of my Ford F-150 with 283,000 miles on it. Honest and professional with fair prices. Thanks Arrow for keeping my F150 on the road!
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January 2024 by Emma Linde
Arrows Automotive was recommended to me by a friend based on their excellent customer service and they did not disappoint! They were able to get me in quickly and got my problem diagnosed and fixed within a day for a reasonable price. They were super friendly and had excellent communication.
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January 2024 by Sagi S. GL
Reasonably priced auto-mechanic services. Will require an appointment. Service advisors , Dan and Chelsea, are very friendly, available, and will answer all of your questions. Overall transparent experience with the estimated parts and labor fees known ahead of your final bill. Coffee and snacks offered for free, as well as children's play corner available in the main lobby.
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November 2023 by Jordan Buckley
These folks were great! I needed a pre-purchase inspection done and since I was out of town, Arrows Automotive were the only ones willing to pickup/dropoff the vehicle for me from the nearby dealership. They were friendly and helpful, thorough with the inspection, and called me to go over the results on the phone. They didn't try to upsell me on anything. Reasonable price and they were able to schedule me on quite short notice too. I would definitely go to them again and recommend them.
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November 2023 by Ryn McWhirter
THANK YOU Chelsea and Quentin, for diagnosing a software issue on my Subaru Outback! On a long road trip from the Bay Area to Seattle, Chelsea got me in for a last-minute appointment regarding a weird squeak I was hearing , and Quentin diagnosed it for me. And charged me nothing— such kindness and expertise, and gave me such peace of mind. You all are the best ♥️
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November 2023 by Mike Stan
Great service and great prices!
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November 2023 by Cameron Anderson
Your alarm is been going off all day when the cops don't even show up, now!!Somebody's walking around on the inside, the lights keep turning on!I really hope you fix that alarm if somebody's not robbing the place....If I hear it again tonight I'm going to start posting videos especially how the cops don't show up! And people are driving out the back gate!
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October 2023 by Catherine Watkins
Arrow’s Automotive is a team of helpful, responsive and talented professionals! I have had unfortunate car luck in the last few years, and I have never been so confident in choosing a team to take care of my car as I am when I choose Arrow’s. They are clear about pricing, communicative during the process, and very honest in what they can do (and what isn’t their specialty, like full tire replacement… they can do it, it just isn’t the focus of business!).I had a few haywire circumstances the last time I took my car in, and the whole team was very helpful and kind in getting me sorted. From Thomas at the service desk, Bonnie in scheduling, Mo in the shop (and other techs I didn’t get the name of!), and Paul in ownership, I can confidently say I will take my cars to Arrow’s any time there is a need.
