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November 2023 by Jordan Buckley
These folks were great! I needed a pre-purchase inspection done and since I was out of town, Arrows Automotive were the only ones willing to pickup/dropoff the vehicle for me from the nearby dealership. They were friendly and helpful, thorough with the inspection, and called me to go over the results on the phone. They didn't try to upsell me on anything. Reasonable price and they were able to schedule me on quite short notice too. I would definitely go to them again and recommend them.
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November 2023 by Ryn McWhirter
THANK YOU Chelsea and Quentin, for diagnosing a software issue on my Subaru Outback! On a long road trip from the Bay Area to Seattle, Chelsea got me in for a last-minute appointment regarding a weird squeak I was hearing , and Quentin diagnosed it for me. And charged me nothing— such kindness and expertise, and gave me such peace of mind. You all are the best ♥️
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November 2023 by Cameron Anderson
Your alarm is been going off all day when the cops don't even show up, now!!Somebody's walking around on the inside, the lights keep turning on!I really hope you fix that alarm if somebody's not robbing the place....If I hear it again tonight I'm going to start posting videos especially how the cops don't show up! And people are driving out the back gate!
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October 2023 by Catherine Watkins
Arrow’s Automotive is a team of helpful, responsive and talented professionals! I have had unfortunate car luck in the last few years, and I have never been so confident in choosing a team to take care of my car as I am when I choose Arrow’s. They are clear about pricing, communicative during the process, and very honest in what they can do (and what isn’t their specialty, like full tire replacement… they can do it, it just isn’t the focus of business!).I had a few haywire circumstances the last time I took my car in, and the whole team was very helpful and kind in getting me sorted. From Thomas at the service desk, Bonnie in scheduling, Mo in the shop (and other techs I didn’t get the name of!), and Paul in ownership, I can confidently say I will take my cars to Arrow’s any time there is a need.
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October 2023 by Gokul K.
I own a 2014 Infiniti Q60. I got a check engine light one day and my car was acting up. I took it to a shop in shoreline and they told me to buy a whole new car or spend money on a new transmission and all sorts of stuff. They quoted me over $7000. I took it to arrows and it was just a $300 fix. I had some wiring issues. Thank you to arrows. I highly recommend arrows to all my friends and family members.
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September 2023 by Emily M.
Absolutely amazing and one of the few auto shops I can fully trust, especially as a young woman. When my Outback started overheating on the freeway, they were the only shop I called that could get me in right away. By the end of the day, they got back to me to inform me that the cylinder gasket heads had blown. Terrible news and I ultimately decided to scrap the car, but they helped store the car for free for weeks until I had a chance to go out and buy a new car. They also helped set me up with an amazing discount for a rental car through Enterprise. Chelsea especially has always been very kind and informative to me. When my car died, she was extremely transparent and compassionate on the different options I had. Now that I've bought a new car, I plan on taking it in here because I trust them and they're generally a little cheaper than a Toyota dealership would be. My only qualm would be they're only open Monday-Friday, which can be a pain for scheduling, but totally makes sense.
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September 2023 by Saket Sinha
I find it quite surprising that an independent BMW mechanic shop charges double the amount for diagnostics compared to BMW of Bellevue.
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August 2023 by Susan Beaty
I was recommended to Arrow by another mechanic that said my car gave too many codes for them to work on it. Arrow came through with a much better price than they quoted me. They figured out that they didn't need the part they thought, and was able to fix the car for much less. Most mechanics, knowing you're willing to pay more would have taken advantage of that, not Arrow. Thomas at the front desk was so polite, and even asked me after I paid if I had any more questions that he may not have answered already. A real gentlemen! Top notch. I'm already planning on taking another car I have in to Arrow. Forget the rest, these guys are great!!
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August 2023 by Jeffrey Henderson
Talk about a neighborhood gem! We ran over a nail and had a very slow leak. We called and they said to just stop by. Arrows Automotive did, and they took care of the fix quickly and had a nice chat with the owner while the work was taking place. We're so happy to have a great, go-to place for our car. Thanks, Arrows, we'll be back!Service: General repairs & maintenance
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August 2023 by Evergreen98155
Available for a list minute vehicle pre purchase inspection. Thorough with the inspection accompanied by a detailed journal of the vehicle to make a highly educated decision. Reasonable in price. I just wish they were closer to North Seattle, I would take all my vehicle to this outfit.
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August 2023 by Angela E.
My experience at Arrow's Automotive for transmission repair was disappointing. While their initial assessment of the issue was thorough and professional, the repair process itself fell short. The estimated time for completion was significantly exceeded, leaving me without my vehicle for longer than anticipated. Communication about the delays was lacking, and I had to frequently reach out for updates. Upon getting my car back, the transmission issue seemed resolved, but I encountered a new problem shortly after. This indicated a lack of proper quality control. While the staff was friendly, the overall service and execution left much to be desired.
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July 2023 by Jen B.
Repaired my flat tire on my car on short notice and at no charge - and provided excellent advice regarding the overall condition of my tires and next steps. Professional, trustworthy and helpful all around. Will definitely be back when I need service!
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July 2023 by Satyajit Patil
Friendly, timely service. I understand my vehicle better due to their hard work and communication
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June 2023 by Gigi M.
I've been getting all the drive that I can out of my 99 Lexus RX! Arrow's is my go-to for repairs as they are always FAIR priced ( better than Lexus & Toyota) And they have mechanics on staff who specialize in my car and other imports. ..A big team who all seem to love their jobs & their bosses. Great service, excellent prices, and a wonderful lounge with gourmet coffee and GOOD magazines! OH and very clean NICE bathrooms :)) You will not find this kind of place elsewhere! I won't go anywhere else again.
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May 2023 by David Burr
Went for a oil change and they were pretty awesome! They provide a pretty decent inspection at no extra cost as well as the severity of each issue they might find. They even rotated my tires for free because my front tires were really bad. I will for sure be bringing all my vehicles here for all future service/repairs
