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February 2023 by Mikey O
100mps for 50 a month eventhough Xfinity offers 20 a month for 1200mps I can manage giving 5 stars. But not being able to install the same day as request, now I can't buy your service and another business losses nearly 200 because you choose a day to slack off. Disappointing seeing how their right around the corner, and installing a router is only 5-15 minutes with a smoke break. Smh lazy faking ppl! ? And customer service needs new ppl
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January 2023 by Justice Clark
I was with Atlas for about 2 years. Every time I needed customer service I was helped extremely fast. Wes was always easy to communicate with and their tech team went above and beyond when there were outages. I can't say enough how much I appreciated this team. Great customer service. Outstanding network connection. Just a great company in my experience. Only discontinued my service with them because they weren't offered in a new building.
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January 2023 by Andrew Wilmington
I've been a customer of Atlas Networks for the past 3 years while living in The Lyric building in Seattle's Capitol Hill neighborhood. Service was $60/mo for 1Gbps up/down. My actual speeds at the wall usually tended to be in the 500-800 Mbps range, sometimes download only in the 300-500 Mbps range, but the service overall has been reliable and I have had no major issues. Hopefully they can build out their infrastructure to more reliably hit the 1 Gbps speeds. The fact that they have no data caps and fast upload speeds are awesome! Love supporting a local small business and I wish them success going forward.
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August 2022 by Celine D.
Reliable internet. Locally owned. Setup was easy. Not overpriced. Really fast internet too. Highly recommended.
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April 2022 by A B
Update: I'm now a customer and things are excellent so far. The performance claims match my tests, the service seems solid, and the installer (Danny) was super professional. I hope to remain a customer for a long while.Original: Been great so far in helping answer my questions about new service.
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February 2022 by David Cabrera
EDIT: Upgrading from 1 to 4 stars. Putting aside the immediate experience with customer support reps, where there is definitely room for improvement (thus the -1 star), I am reconsidering my review. After I opened the ticket they put me in contact with Nathan E., who is clearly an extremely capable network engineer. Network issues are very complex to diagnose and I fully understand that this one is harder to tackle because it is intermittent. Kudos to the reaction from the CEO and the rest of team.---Terrible service and customer support. Two outages in less than 2 months, both taking a long time to resolve. The second time I called and got answered in Spanish by someone called Eva. I speak Spanish fluently but wasn't expecting it since the IVR menu does not even have the choice for Spanish. The person was extremely rude and hang up right away when I was going to answer with my name. The second time I called I got a person in English, also extremely rude.I explained the issue and gave plenty of technical details that could help diagnose the issue, including and but not limited to, jittering metrics over time, ping, packet drop, TCP downsizing the recv window due to congestion/loss, etc. Explained that almost daily we have issues were the downstream throughput drops to 20 Mbps (we pay for 1 Gbps, and yes, I know that you never get 1 Gbps with shared media and protocol overhead). It affects, more than anything, any real time media based application, like... you guessed it, MS Teams calls for work, sometimes rendering us completely unable to do any work. Her response? "Have you rebooted the router?". Oh c'mon!My building has Xfinity, and you can tell how bad Atlas is that we are considering Xfinity as a viable option. We had WaveG before and never had an outage or technical support issue in 2 years. I didn't expect this from a local medium sized business that advertises itself as direct-contact simple no frills provider.
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January 2022 by Wilson Chen
Been a Atlas customer for just a month, 2 issues already. 1st outage took longer than 12 hours to fix. 2nd issue happened on Christmas eve. It is not an outage but crazily slow that I cannot even watch YouTube videos. I understand there may be heavy traffic in holiday but it is an issue that you should solve not a cost that customers should pay.
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November 2021 by Felix Su
I’d like to preface this by saying I have never written a bad review before and if there is ever an opportunity to support a local business I will gladly take it. But, I cannot give a good review for this company.This is the worst internet I have ever had. The apartment I rented from only had Atlas as a provider. To use Xfinity or CenturyLink, a tech would have to come to install a new cable. So, I chose to stick with atlas.First of all the customer service is terrible. Every time I have an issue they can take weeks to get back to you with multiple reminders. When I tried to call to set up internet nobody answered after 20 attempts across 2 days until I got annoyed and called their business line instead. I basically button mashed in the menu until a human answered.The internet service itself is awful as well. The internet cuts out for 30 seconds every 30 minutes or so and even when it’s operating it has been slow. I have had interviews and work interrupted by internet abruptly dropping.Save some time and headaches and go without another provider. This service isn’t worth the pain.
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November 2021 by A Seiler
Techs had been out out three times They said I had the right router, but there was a problem with my router. We bought three different routers and continued to have no internet. Finally, Atlas realized no ISP address had been assigned to my apartment and nothing was wrong with our routers. It took 5 days, but they finally figured out what the problem was.
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August 2021 by Vanessa L.
Atlas Networks has been such an amazing wifi service provider when we lived in our apartment complex. They provide 5G and regular wifi all in one box for just the cost of $39.99 per month. High speed wifi that it was able to hold up to our gaming/streaming needs. When there were any issues with our wifi, I would easily access a call to the Atlas team to inform them. They would either send their team immediately to the site if your building id causing the issue or send a member if it just happens to be your own wifi box acting up. The Atlas team would tend to the problem immediately. If its a problem within the building network, rather than calling constantly for an update, you could just go on their website and in there, there is a part of the site where you can track the status of the problem. They will inform you whether their team is done, still trying to fix the issue, or on their way to the site. I wish they serviced other locations, but they remain only for businesses and for residentials around the Seattle/Burien area. If they expand further to our area, I will definitely change my wifi in a heartbeat.
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August 2021 by Laurie Montero
Atlas Networks is a reliable internet company which employs courteous and experienced personnel.
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July 2021 by William Laast
Disappointed so far. I scheduled to have my internet set up on July 12th, here I am a week later waiting for a technician to come out and set everything up. Had to wait awhile to get reach customer service, however, the representative that I spoke with, Sophia, deserves a gold medal - very helpful and clarified all questions I had. Will update after using Atlas for some time.
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July 2021 by Peter Mueller
Great product, great service. Nothing beats a homegrown ISP.
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June 2021 by Chetan D.
Read the really amazing reviews and really wanted to support a local provider. Went ahead and placed an order. Initially ran into a few issues with the installation, but then we are human, we all make mistakes. Absolutely loved how seriously they take customer service. Not only did Ryan, their CEO, personally reach out to promise how they'd resolve the issue, Tom worked extra hard to ensure that the service was set up despite the multiple issues they ran into. Loved how well they take care of their customers in the end! Totally recommend you to get Atlas if you have it in your area.
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June 2021 by Anthony N.
We use atlas for our building of 12 condos. We were originally excited because Comcast is so terrible. Atlas was very responsive when we were negotiating a contract to onboard with them but since then we've had tons of issues and we can't get Atlas to do anything about it. Most people who just watch netflix have no complaints, but if you're doing anything sensitive to latency (online gaming especially) then they're a nightmare. We've had peaks of 75% packet loss with intermittent lag spikes since installation. We've opened tickets with them only to have them tell us that "Nathan" is the only one that can help us. We gathered information about the network from our end using the `mtr` program (at the request of "Nathan") only to have them ignore our tickets. Writing this negative review in the hope that maybe THIS will actually get their attention and make them respond to our ticket. Nothing else seems to, and the help desk people don't have the knowledge/ability/permissions to touch the parts of the system that apparently need to be touched. There also seems to be no business/management wing that we can escalate to in order to get service. TL;DR, Atlas was good but something changed as of 2021. They're great until you have a problem, then they're awful.
