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February 2024 by Frankie H.
I came to get my check engine light looked at. Walked into the store & 2 employees walked right past me outside to go chit chat loudly. Alright, they're probably on break, I thought. So I waited at the front counter for 15 minutes. Literally. Stood there and waited for anyone to help me. I know they heard me come in, and I said "hello?" 3 times, loud enough for anyone to hear from the back. No employees to be seen, terrible experience. This is a very common experience from the last 5 times I've been here. Very disinterested in helping you, and god forbid you find someone and you ask directly for help - you'll be greeted by passive aggressive comments for sure.
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February 2024 by Adam Michelson
Finally just giving up on this place. They have 3 guys in here but none of them helping at the counter sometimes. Their prices are the highest in town, and their exchange policy prevented me from receiptless swapping the incorrect part that they had sold me. Trying to convince the guy was like talking to a brick wall. This was 15 mins after I had walked out with it. One star because it's clean and the shelves are stocked, so nice job there, but I can't with this place anymore.
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February 2024 by William Gearheart
Typical auto parts store! We are from Spokane, it was 7:30 at night, in Seattle and we blew a radiator hose. These guys were so nice, and helpful. I really appreciated the help.
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February 2024 by Amber Kenley Wilks
Great customer service and knowledgeable people.
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January 2024 by Tristian Shelton
3 out of the 3 times I attempted to visit this store it was closed during business hours, it must be very poorly managed.
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January 2024 by --
Calvin installed a new battery and recycled the old one. Great experience.
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January 2024 by mike f.
Of all my buying experiences at any store in my entire life - the 3 times - I have been in this store has been the worst. This is a 5 block walk uphill most of the way. I checked the web page if the item I needed was in stock. I arrived it was not. No help in trying to find another one or something else that might work. The guy said check aisle 4 in the tools might be something there. My second trip after waiting 15 minutes, then after telling the clerk / manager what exact screw I needed, I waited for 15 minutes for him to find them - they were in a bag and I made the mistake not to double check. Arrived home wrong screws not even close. Last trip again I checked the webpage before going and it showed this location had 1 in stock - nope - could not find it says happens all the time. Then waiting to buy a few other things here is the manager and another clerk talking: Whose on hold - some guy that is looking for a part - I'm going on break after I ring him up,--well what part does he want - no idea - hmmmm - then after he was done with me the clerk picked up the phone and immediately hung up - saying oh well. I have no idea how this place survives based on my 3 experiences. Zero chance of me returning.....
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January 2024 by E C
Stay away from this place, worst costumer service I have ever experience, I came at 8:59 and this rude guy close the door on my face and didn't even let me said a word. I GET IT they close at 9 but have a little courtesy specially when is an emergency! It's rainy and cold and one of my headlights isn't working. It was a quick thing and they could have helped but they decided to be total jerks about it, and to the supervisor of these guys watch out for these people with the mentallity of I'm off work now not my problem.
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January 2024 by Christopher Ferguson
Prompt, efficient, and knowledgeable
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January 2024 by Qween B King-Rios
Great store with awesome employees. Got the help I needed and saved myself hundreds of dollars. Thanks, Auto Zone.
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January 2024 by Jamie Nguyen
I had an amazing and quick service. Calvin fixed my battery in a short time and was friendly. I recommend you look for him when visiting.
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December 2023 by Tirhas konjo
They are helpful and resourceful.
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December 2023 by Ras Zip code 98
The store manager is ???
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December 2023 by Yup- 206
I give them a 2 for answering the questions but the customer service sucks bull dong and wieners bro u need to retrain them on the phone service and not hang up on ppl when we say thank you that dident indicate the conversation was over and didn't offer any extra help or say do you need anything els or atleast give exit goodbye or have a great day. Poor poor poor customer communication.
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December 2023 by Rosmel Salgado
Everyone are knowledgeable and helpful
