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October 2023 by Lizzie Fredette
Alex is extremely friendly and helpful. There is an elevator and dollies and carts are provided so moving things in and out is very easy. The facility is clean and the storage units are nicely secured while still being easily accessible.
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October 2023 by Kyle Lemm
Fahid is the best person that works here periodt. Everyone else I’ve talked to can never give me information but I finally got all the info. And coming in even tho THE PLACE GHETTO AS HELL. he was nice and accommodating. Helped me through the process finally after months.
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August 2023 by C Smith
Alex was super patient and helpful getting me set up with a storage space! I really appreciate the time and effort he took to make sure I got the right space for my needs.
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August 2023 by LucLili
Don't rent from this location! They never answer the phone, then when you finally contact them, they're rude and blame you for the no contact. They send an invoice for you to pay when they've already sold your stuff. Been a customer for more than 10 years but that didn't matter to Laura. And the person they had at this location sent out everyone's contact information to all the customers. Still, Laura thought that was ok to do because 'gosh it was just your email addresses' - NO! that's not ok!! They don't care about customer service or their long term customers! Run! Never use them!!!
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July 2023 by Jordan A
Khalil was friendly and helpful. Lockers themselves are big but made of plywood with chicken wire on the roof, though the facility closes at 6 which is both helpful for security and makes retrieving your items difficult.
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June 2023 by Michael Zamudio
This place is fantastic. Helpful and friendly, it felt familial in a real way and not a corporate “we’re in this together” misdirection. It was like being around people you’ve known your whole life. I’d recommend this place to anyone.But for the more technical-minded: they have various equipment to help you haul stuff, the elevator is large, it’s easy to park outside, plenty of storage options to choose from, and it’s cheaper than other options in the area (at least it was during my search).
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May 2023 by Abel Manguane
We have had a great experience with the facility and staff especially Brandon, very helpful, professional and there when needed to answer questions or guide us through the facility.
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May 2023 by ᴍᴀᴅɪᴍɪ
Amazing customer service! Very friendly, helpful, and professional. 10/10 would definitely recommend!
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April 2023 by Sequoia Pullella Barca
Brandon was very personable and helpful! Great experience!
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March 2023 by Daniel Cuesta
Quick setup and friendly staff. Recommended!
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December 2022 by Steven S.
this storage space is convenient and easy to access. with a staffed entrance i know my storage will be safe and dry. the process to get a storage space is easy and simple. thank you!
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December 2022 by LoveMusic' 'Kindness
Awesomee place! The manager is a key listener, appreciates his customers, and the facility is a simply setup for you to get to and from your unit.
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November 2022 by Denike Stibbs
Been a customer for 10 years. Use it for business and personal storage! Clean environment and friendly staff! I would totally recommend them !
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October 2022 by Bryan Thermo
Storage Renter beware! Find storage elsewhere! Why? For the third time I go to get my items within the Secure Storage stated hours of 9am - 6pm and there is a sign saying they are closed due to staffing shortages. I pay my fees within the stated time, so I expect the space to be available at the stated time.Ever since Secure Storage took over, this is a place to stay away from:1. Inconsistent open hours. 9 - 6pm? Maybe...maybe not. In an effort to cut costs, Secure Storage offered the previous stellar staff (when this was Ballard Mini-Storage) to stay if they took a significant pay cut. Previously, this Mini-Storage didn't miss a day and kept to their hours. Is it hard to find people at $12.00 hour. I bet it is...2. Given this stellar wage, I can understand why there is so much time spent watching YouTube and texting, not sorting mail, not leaving package tags in the mailboxes, and complaining about the company, who..." isn't paying them enough to work so many days in a row." Really builds confidence in a secure storage space.3. Even when open, the roll down staff counter is down at least 3 times a week, with the "be right back" sign. So, this place may be open within the stated hours (or not...) but you can't be guaranteed get into your space even if they are.If you are looking to store your valuables in a business that underpays staff and has inconsistent hours and access, this is the place. Who knows what other details are being overlooked? Is the alarm set at the end of the day? Are the doors locked? Are the fire suppression systems checked on a regular basis?If you can't manage the basics, what else isn't being managed?
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July 2022 by M I
Have had my stuff in this storage for almost 1 year since the last owners. Since being with Secure space I had never received the Amazing Customer Service until Hunter H helped me out today. It keeps me at peace knowing someone so kind is here to make sure my belongs are safe. Thank you Hunter, I will definitely recommend this storage location due to this.
