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January 2024 by Emily C
My husband and I purchased a couch from Banana Furniture in October 2021. We are now shopping for a new couch for the following reasons:1. It causes knee pain: The seat cushions have completely flattened, to the point where it feels like I'm sitting on a hard box. It's impossible to get out of because the seat height is so low now.2. It causes back pain: Because the seat cushions have completely flattened, and the couch is so deep, I end up forced to sit in a "V" shape position every time I'm on the couch and my back is killing me as a result. I have resorted to putting 3-4 cushions (no exaggeration) behind my back just to be able to tolerate sitting on the couch for a few minutes.3. It pills despite our utmost care: We never vacuum the couch. We only shave it (which is irritating in and of itself). The feeling of the couch is so unpleasant that I have started to put blankets down to sit on it.I can't help but feel lied to about the quality of this product. I paid 3x my budget because I expected a couch that would last my family for years. It's been 1.5 years and I am already getting rid of it.
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September 2023 by Ryan Ward
High quality furniture and high quality staff to match!
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August 2023 by Dalia Hammond
Couch is gorgeous! I have no complaints other than mine came WAY over stuffed! I’ve had it over a year and was told it would get less firm as time went on but my cushions especially the smaller ones are a serious struggle to get on and off for cleaning. It’s hard to get the “cloud” feeling with over stuffed pillows.
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May 2023 by Matt Gilmore
This place is great. Very easy to work with and the sofa is amazing. My family absolutely loves it. The best part was when we had a little "hiccup" with our sofa after delivery, they went above and beyond to resolve the issue. I can't recommend them enough.
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May 2023 by Michelle Servin
Amazing customer Service by Greg. My fiancé and I walked in on a Sunday morning and in less than an hour we had picked out our new sofa and Greg was super helpful and accommodating and a pleasure to work with.
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January 2023 by Anne L.
This couch is just beautiful! We purchased a 6 piece white sectional for our living and Greg was amazing from the start. It was delivered in April 2022, so we have been using it for almost 10 months (with a cat and a baby) and we are already thinking about getting more pieces. It's just perfect and easy to clean. Because it is white, we do have to use a fabric shaver once in a while to remove the darker piling from jeans/leggings etc. but once we do that, it looks brand new every time.if you're looking for a couch, this is your go-to. Greg was very communicative and we're very happy with our purchase.
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October 2022 by Kelsey Anderson
This company is great! I waited for my sofa for a while because of COVID but it was absolutely worth it! As an interior designer I experience all levels of quality and craftsmanship. I have to say, this is one place where you get far more than you pay for. Everything, from customer service, to quality materials, to comfort, to durability, this sofa exceeds expectations. My only issue - I have to wait until I need another sofa before I get to work with them again!
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September 2022 by Donda
Very overpriced . Excellent materials . Came with a different dye lot .
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September 2022 by Michael Allen
We were looking for a sectional to reimagine our downstairs living space. I found Banana Furniture on Instagram and, with a local showroom, we decided take a look. Greg was quick to respond to our appointment request. We were given a tour of the couches in the showroom and a thorough explanation of the construct and story. Greg was not pushy and we loved the couches. There was an extended wait time for the sectional to arrive after we gave our deposit, but owning a small business ourselves we knew supply chain issues could arise. Greg kept us updated throughout and we finally received delivery a couple weeks ago. So far, it’s excellent and clearly well made. The pillows are super stiff, but Andy explained they are overstuffed for longevity and will soften over time. All said, we’re loving the new couch and the process was great.
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September 2022 by Marleigh Lang
We love our Banana Furniture! We chose the beautiful white version for our corner sectional and club chair. This gorgeous furniture looks so bright and fresh & is cozy and comfy x ?❗️The delivery people are not just any delivery team They’ve helped in construction of the furniture and they set it up for you with a special touch of pride. Lovely experience! Thank You, The Langs
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August 2022 by Susie M.
Greg is wonderful and we love our cloud sofa, it is so comfortable and durable! I live that every part of it is washable or replaceable. It is modular which is convenient. It's been a great sofa for kids and pets. Well worth the investment. Our covers had to be replaced do to an issue with the manufacturer, but Greg was fantastic and made sure it happened even with all the covid chaos, shopping delays, and factory shut downs! 100% recommend!
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July 2022 by Tracy Williams
Beware. 9k couch came 4 months later than promised and in the wrong color. Greg has been promising for almost a year to send slip covers in the correct color and we still do not have them. Communication is terrible and you must continue to chase him down for an update which ends up being another empty promise with no follow up. Don’t spend your money here.
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June 2022 by Alyssa Liliequist
Update as of May 2022: Unfortunately I wasn't willing to continue waiting for replacement covers to see if my concerns with the fabric quality would be resolved so Greg was extremely accommodating and accepted a full return of our sectional. I wish Greg the best with his business.Original review: Keep in mind that many of the reviews are for the customer service at Banana Furniture during the sales process and not necessarily the long-term quality of their product. Greg is a friendly salesperson and I hope to be able to update this review someday to be 5-stars but there are serious quality issues with their cloud fabric. I ordered my cloud sofa in July 2021 and have experienced issues with the fabric - its color (pink! when it should have been beige), major pilling (the couch must be "shaved" regularly), thickness (feathers are always poking out of the cushions and ending up on your clothes, and you can see the yellow foam under the white slipcovers). Back in October 2021 after raising these issues Greg promised a replacement and as I write this review a few days before April 2022, I'm still waiting....I originally went with Banana Furniture due to their short lead times but at this point I could have purchased a different couch and received it by now. Shop smart.
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May 2022 by Mrs L.
I ordered a couch that was supposed to arrive in 6-8 weeks. Every time I called to check in I would get the run around. They never followed up with updates. I had to keep checking in. After 5 months of waiting I was frustrated and they did nothing to make it right and had the same excuses, their only "solution" was to cancel my order.
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May 2022 by Linda L.
I definitely regret my purchase. The cushions are extremely flat. It is like sitting on a blanket that is a piece of plywood.
