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November 2024 by F. Jordan Britt
A banker at the door wouldn't let me exchange cash for quarters unless I banked there. I've not been refused two previous times til this afternoon. I've ranked this bank with 5 stars before for their convenience but forget that. Thanks for the inconvenience ma'am.
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January 2024 by S
Very convenient and friendly helpful staff.
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November 2023 by Gio Bermejo
I had a great experience at this branch. The manager went above and beyond.
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November 2023 by Laurie Garcia
Friendly and professional staff.
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November 2023 by Aixa Santos Rivera
Great overall experience. Ron is super knowledgeable and responsive.
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November 2023 by Stephanie Saras
The staff at this Branch is amazing, super friendly and very helpful. I would recommend this bank to anyone who needs help with banking.
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November 2023 by Libby Bravo
I always get great customer service when I come into this branch. it’s clean and the bank employees know how to help. And the manager is always happy and assist in anything.
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November 2023 by Yvonne Dudley
Conveniently located bank in Seattle. Went in for some general information was greeted by the Branch Manager. Incredibly friendly and professional and answered all the questions I had in regards to banking. The atmosphere was warm and welcoming and the location lobby was immaculate. I'll defintely be back in the near future and will be recommending friends and family.Thanks again for all of your help.
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July 2023 by Matthew Mickey
When my mortgage bank was bought out by Banner - I was forced to do business with them. It has been downhill since then.At this branch (Madison) - while there are great people (like David, the branch manager, who is a customer service rockstar after a recent account issue), overall I have never received quality customer service from the general tellers. Every single time, and I mean every - single - time, the tellers are unobservant, slow, and oblivious, bordering on rude. Each time I've had to interact with them it they made it seem as though it was a burden to interact with customers face-to-face. I regularly had to wait until they finish personal conversations with one another - or simply didn't acknowledge my presence until they were done with whatever it was they happened to be doing. In any other normal customer service encounter with other banking institutions I am at least afforded the courtesy of recognition along the lines of: "Hi there! I'm just finishing up a computer transaction. We'll be right with you." Again, the branch manager is fabulous, the woman that helped me set up my account was fabulous (blonde, young, happy), the other tellers on the other hand are the complete opposite. Two stars for those two. No stars for the others.On several occasions I made a point of driving to the Ballard branch in order to receive quality customer service simply because I had NO desire to interact with the tellers at the Madison Branch. They must really not encounter a lot of foot traffic. That's no excuse though.
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October 2022 by Ryan Robinson
Banner Bank only wanted their money from me. Once my building loan was closed there was no help from the loan office or other departments. I had emailed and called several times over the last couple months and have yet to get a return call or email. DO NOT get a building loan thru them. Especially if your are a person building your own home. They expect you to carry the burden of the cost they want to spoon feed you money to pay off the cost. When you ask for help or to reconfigure some things to make it work for you there is a Well there is nothing we can do.They should get zero stars from me.
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September 2022 by Kelli Brown
A couple of tellers could use some manners, very rude. Otherwise fine.
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February 2020 by Jose Regalado
Bad customer service.
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August 2019 by Keith Hutcheson
Wish it was open on Saturday
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March 2019 by Matt Krinbring
When my mortgage bank was bought out by Banner - I was forced to do business with them. It has been downhill since then.
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March 2019 by Keith allen Hutcheson
Wish it was open on Saturday
