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March 2024 by Jiwon K.
Had family members visiting from overseas. One of them had food poisoning and went to UW Med Urgent Care. They forgot to send the prescription over to the pharmacy, but an amazing pharmacist named Kyung somehow got a hold of an operator after the clinic closed and paged a resident to get the prescription over and followed up with phone calls to keep us informed. I appreciated that she really cared and tried everything she could to help us, and we walked out with the much needed meds for my family member. Can't thank her enough!
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February 2024 by Senait A.
Very very veryy disappointed with the service whole department completely disregarded my request/concern. And I'm not a Karen trust throughout the whole process I was so completely nice and still I was met with rudeness and everything less than customer service!
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February 2024 by jacquie
do not get your meds sent to here. i have been trying to get the same prescription since NOVEMBER OF 2023. It is currently Feburary 2024 as I’m writing this. You’re lucky if they answer the phone, and if they do they won’t help you. My script was finally ready and I just walked 30 minutes home to find out it was the wrong medicine. I am beyond pissed and will be looking for ANY other pharmacy, I don’t care if its hours away because it will save me months of headaches.
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February 2024 by Sam Rutter
Unreal how awful the pharmacy is at doing its job. Unreal the amount of times they’ve given me the wrong prescriptions. If u go here quadruple check that they give you the right stuff. Always a long line too. Tired of it.
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February 2024 by Gianna M
Please bring back mask wearing. Pharmacies should be safe and accessible to everyone.There is not enough staff to handle the amount of people here, especially after every other pharmacy within a few miles has closed.
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February 2024 by Sunny Lucia
Bartell refused to honor my GoodRx coupon at the counter despite the fact the coupon price was quoted over the phone as valid. I know pharmacies are pressed hard with lack of corporate support but this is the last straw with Bartell. RiteAid destroyed a good local pharmacy. Buyer beware.
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February 2024 by David Sogn
The pharmacy service is appalling ??
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January 2024 by A Dog
I love this store, the Russian lady was very helpful and showed me new markdowns. It is a shame it has to close. The neighborhood has gone to hell. Not sure why the city will not clean up.
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January 2024 by Jim-Peg Wilder-Curtin
I called in a prescription on November 30. After nearly 2 weeks of using the automated system to hear that my prescription is not ready I went there and waited in line for 15 minutes. My prescription order expired on Dec 6, a week after I ordered it. But now they have to call the doctor. Another couple of days. Apparently they didn't already call the doctor, meaning they hadn't even looked at my order in 2 weeks. This is due to closing stores that already couldn't keep up with prescriptions. They don't appear to have adjusted for the increased business by bringing in people from the closed store and extending the pharmacy hours. Seems like RiteAid wants to go out of business.
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January 2024 by Shannon Adams
Very long line at pharmacy, harassed staff, not answering phone, no text updates. Took 20 mins in line then 30 mins to prepare prescription ordered a week prior.
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December 2023 by Christopher D.
I work in the village and have frequented this Bartell's for a few weeks now and the customer service is non-existent. The cashiers just stand there, no greeting or conversation. Lines to check out are often into the aisles, the processing system used to ring customers out is slow and with no conversation it feels dreadful to sit and wait for the cashier to say one thing the entire transaction: do you want a receipt? Take note of some other retailers in the area and talk to your customers. A simple hello or how are you goes a long way.
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December 2023 by A. G. P.
The quality of the experience of frequenting this business has decreased drastically since Bartell was acquired by Rite Aid. The store is consistently understaffed and staff is not well-trained on the changes in systems and procedures. Bartell used to be a worthwhile addition to our community, but now is simply one more cash grab on the part of a faceless corporation and distant and disinterested investors.
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December 2023 by erin kalbacher
I would honestly give this pharmacy 0 stars. Everytime I come to pick up a prescription they don’t have it ready and tell me they’ll have it ready within 20-30 mins. I’ve gotten into the habit of grocery shopping at the next door store while waiting. This week when I returned oh guess what they actually couldn’t fill it b/c they didn’t have all the info from my doc they needed. My dr then tried to get them on the phone and no one answered. My doc left them a message and was very annoyed considering I’ve been filling the same prescription there for months. So now I have just paid my 3rd visit to this pharmacy in 3 days and they still don’t have my prescription ready. I’ve heard Bartells is going out of business and can’t say I’m too surprised. We will see when I return in 20 mins if my prescription will be ready like I was told by the tech…4th times the charm.
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December 2023 by Thomas Swanson
I read some seriously bad reviews of this store but transferred my Rx here anyway. I was pleased to watch the 8-person line waiting for Rx handled in no more than 5-6 minutes by efficient, smiling, friendly pharmacists. Shelves seem stocked as well as could be expected. I'll be shopping here regularly.
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December 2023 by Mike Burlin
I wanted to show some appreciation for the pharmacy staff at this Bartell location. I booked my COVID booster here a few weeks ago and my experience was friendly, quick and easy after a short wait. I was on their list for the day and they had my vaccine ready when I checked in. Thanks again for working the front line.