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December 2025 by Michael Doyle
Always friendly and helpful!
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December 2025 by kajikho kajishou
Ludmella was awesome in assisting me with my confusion and help me sort out with my long term financial
Made my day 😊
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December 2025 by Sara K
My favorite BECU to go to. All of the staff members are angelic, kind, patient, helpful, and amazing. I wish much peace and prosperity upon them. I think they are all fabulous people. I think they all deserve raises for how hard they work to keep members happy.
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December 2025 by Leslie Manning
Michael was fabulous in helping me with a difficult situation. I love BECU and have been with them for well over a decade.
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November 2025 by foto21com
Good old BECU. Can't just call in and get an operator to answer a question. Have to call into a stupid AI that does NOT WORK, and surrender all my personal information, just to ask a simple question, and guess what, if it was a question a stupid AI could answer, then I wouldn't need to call in. Just intolerable that a bank supposedly offering a service can't make their own employees answer calls.
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September 2025 by Kim
So grateful for Henrilynn for helping me when I fell for a scam. I appreciate the time she took to reassure me and fix everything I messed up. She is a great assett to BECU! And also really love being a BECU member. Best move I've made in a while!
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July 2025 by Nene Nene Nene
Dear BECU Management,
I wanted to take a moment to express my heartfelt appreciation for the exceptional service I received from ANNICK H, a member consultant at the Seattle location near WEST Lake Union. Her knowledge, speed, and accuracy in addressing my needs were truly impressive. What struck me most, however, was her friendly demeanor and commitment to customer satisfaction.
Annick dedication to her work is a testament to the high standards of service that BECU strives to maintain. Her passion for helping members is evident in every interaction, and she is a shining example of the values that your organization embodies.
I strongly believe that ANNICK H. deserves recognition and appreciation for her outstanding work. Her loyalty and commitment to delivering exceptional service are qualities that are hard to find, and it's clear that she is a valuable asset to your team. Consideration for a pay raise would also be a well-deserved acknowledgment of her contributions to BECU's success.
Please know that Annick's exceptional service has made a lasting impression on me, and I will definitely recommend BECU to others based on my positive experience with her.
Thank you for your time, and I look forward to continuing my relationship with BECU.
Just to inform I done a survey and mentioned HANNA H, but really, it was for ANNICK H. 😀
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November 2024 by Adam Nichols
I made an appointment for today to receive a call from a mortgage specialist from this location of BECU. I took off work, but never received the call. I tried to reach out via text and chat, but the customer service here has just kept me waiting through my appointment time. Not sure if I should try to reschedule with BECU, even though i bank here.
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July 2024 by Enjoli Coburn
The employees at this location are incompetent and unhelpful. I don’t say this lightly.
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March 2024 by Ellen
All BECU locations inside of Seattle are cashless. I opened an account with them specifically because I thought a local bank would make getting quarters for my laundry easier. It’s my fault assuming but I wish they had warned me.
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February 2024 by Jason
Amazing Bank! Took care of all my needs in one trip! Thank you Julie! My new bank, and it should be yours.
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February 2024 by Rashid
Why is the ATM inside of the branch!? What's the point of ATM then!!!? If we need to withdraw money after business hours what should we do!!!!!!!!???
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January 2024 by Darien
First time encountering a bank where the ATM wasn't 24 hrs. There's no option to enter your card at the door. I was hoping to get cash in the evening but no dice.
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August 2023 by Avrey T
I enjoy banking with them. Just always frustrated that they don’t have a bathroom for members. I understand people coming in off the street looking to access a public bathroom. But I have been a member for over 8 years. Would appreciate not having to walk a couple blocks, to have to come back to finish my business that brought me in, in the first place. Would expect/appreciate more.
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August 2023 by Avrey Tuttle
I enjoy banking with them. Just always frustrated that they don’t have a bathroom for members. I understand people coming in off the street looking to access a public bathroom. But I have been a member for over 8 years. Would appreciate not having to walk a couple blocks, to have to come back to finish my business that brought me in, in the first place. Would expect/appreciate more.
