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October 2025 by Anthony Fossen
I’ve banked with BECU for 20 years. The customer service in the branch has just disappeared. This will be the 3rd visit in one day just to get a new debit card. The 1st visit it took 10 - 15 minutes for someone to ask me to help. I will be looking for a new bank soon.
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September 2025 by Brayan Toledo
I really liked your work, it was super fast and efficient, congratulations
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August 2025 by Kitten Net
Amazing staff with great services on offer. I always recommend them to new folks in the area.
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July 2025 by Emily Wagler
I needed to withdraw cash to pay a contractor that exceeded the ATM limit. The teller who helped me was very friendly and efficient but also diligent in making sure this was not an attempt at fraud (which is greatly appreciated!). He personally made sure I safely withdrew cash and even offered to have someone walk me to my car if I felt unsafe. Great customer service!
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April 2025 by aethalium
Logan helped me with multiple problems super fast, very efficient and explained everything well!
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November 2024 by Nate Venckus
I’ve been meaning to post this for a while (almost 3 years, it looks like), but keep forgetting about it. I got a car loan from BECU, and when making my first payment of several hundred dollars, I accidentally entered the amount incorrectly by ONE CENT. BECU responded to this by sending me a letter in the mail, which surely cost them many cents, and had a customer service rep call me several times. When I finally got in touch with the rep, I explained the mistake, and asked for reassurance that they wouldn’t report this as a late payment to the credit bureaus, as it was literally a single cent. The rep couldn’t give me any such assurance, instead saying something along the lines of, “unfortunately, you’re past due on this payment, I can’t make any guarantees.” This whole situation was just so absurd to me, coming from a credit union that is supposed to be soooo much better than the big banks, and is supposed to put “people over profits.” The experience turned me completely off of BECU and at some level from credit unions in general and the idea of them being so good for the people.
I just wanted to share this in case there are any other folks out there who have this glamorous idea of BECU being so people-focused. Nope, they spent what likely amounts multiple dollars sending letters and making phone calls to retrieve a single cent from me, and instead of seeing the ridiculousness of the situation, couldn’t even guarantee that they wouldn’t report it to the credit bureaus. Thankfully, this didn’t make it onto my credit report, and I made up the $0.01 difference shortly after getting off the phone, but I may have just been lucky.
It’s a shame, too, since I live so close to this location, but I can’t stomach opening another account with them after this experience.
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June 2024 by Joshua Lozensky
Met with Linda to get a debit card, who was very kind, gave me succinct useful info about how to earn more money with my accounts while it printed.
Even more impressive, there were some BIPOC customers who had set up a new account at the auromated kiosk and were about to leave but she made sure to talk to them to find out if any of the three were already a member so she could get them a referral bonus. One already was, so thanks to her efforts the existing member and the new member got $100 each, the group walked out with $200 more than they came in with thanks to her. Not many banks/CUs fight to give you more money so thank you Linda ^.^
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June 2024 by Ren
The service is always satisfactory
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May 2024 by Jay “Janna Lee Plancich” Hamilton
Read the update at the bottom of this review from me, not BECU's.
Went in today to conduct business on an account. I wore my keffiyeh in and I was a bit surprised that the employee seemed visibly nervous (still kind but obvious they were nervous) and I was a bit taken aback to see my Enhanced Washington State DL be put under the uv light- I've never had that happen before, especially since Washington passed stricter restrictions on IDs and I got mine updated. I've worked in banking for years, I'm familiar with OFAC and the Islamophobia that entrenches the risk management side of credit union land and bank land, so I know it was correlated, whether it was intentional or not. I've been a member for years, and I'm a white person who got treated pretty obviously different via little things such as questioning my ID for wearing a scarf and not supporting children being killed. If I get treated like that, I'm worried about how that treatment escalates when it comes to folks who may come in wearing keffiyehs that don't share my skin color. I urge y'all to do some trainings with your staff regarding Islamophobia and the microaggressions that can come from it. This is not directed at the worker but at BECU as a whole.
Update: Despite in their response saying they'd reach out to me after I submitted my contact info to them (which I did promptly), I have been left on read by BECU. A further clarification, I worked at a local credit union that had a viral situation involving Islamophobia occur, and it was big news in banking and credit union land. I know what I'm talking about when it comes to Islamophobia being entrenched in compliance and risk management/banking. So disappointed in BECU for condoning these microaggressions and not stepping up to say they'll train their staff on the harms of Islamophobia. Don't be sorry to me, the white person, be sorry to all of your Middle Eastern members and employees. I could easily go to tiktok and be louder about this, but I'm choosing to approach this in good faith. Until BECU can stand up for our Middle Eastern members and neighbors, apology unaccepted. Focus on what you can do to help stop these biases instead of placating the white person (me).
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May 2024 by Alex Hughan
I had a positive experience today when visiting this BECU location. I worked with Golbon, who quickly helped me complete a number of tasks. Customer service, like that provided by Golbon, is the reason I bank with BECU and recommend their services to others. Thanks Golbon and thanks BECU!
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December 2023 by Trevalyan Cipriano
Experienced member service personnel to provide assistance is exceptional but rare - 1 out of 39 calls! This reflects poor management and leadership.Poor Call Center member service; majority of the representative is not polite, pushy and forceful - not friendly at all.Member service most of the time does not comprehend what is asked and repeatedly asked what members was asking. Basic attention is lacking!Sending out letters to threaten members to close their accounts, without first examining how poorly trained member service personnel, is absolutely inappropriate and unacceptable.Member service representatives chose to address members without pronouncing their names correctly is a major offense! Especially when account record indicated how the members wish to be addressed to avoid rudely offending members by mispronouncing their name(s), member service is negligent to not notice this notation!Call Center personnel may be new, their customer service skills relevant to BECU is reflected in their training and continuous improvement despite having reported to supervisors unaccepted rudeness to be forcefully demanding of members to speak the way they want.Call Center personnel hang up on members is the worst of all, especially when the hung up members were not called back immediately.As the Call Center personnel look for what was asked by the members, silence on an extended time without a word of what was happening can easily mitigated by stating what is happening would be necessary!Long unnecessary pronouncement of legalities and policies on any and all simple questions can be saved to relieve members of the unnecessary time spent on the phone; especially, when members have already been holding for a while.These aforementioned poor member service has improved very little but not improved much, over the past decade of my membership!
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October 2023 by Ana Carpenter
Great customer service from Denise!
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July 2023 by Matthew Thompson
We recently worked with Mary W. (Mortgage Advisor) on a first time home buyer loan, she was wonderful to work with. She was on top of everything, made sure we felt comfortable with the process and ensured all our questions we're answered and was always very responsive. We also visited the Cap Hill branch to set up our joint BECU account and had a wonderful experience there as well. just oWe'll be recommending BECU for sure!
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June 2023 by Eric Franzen
Very friendly and helpful staff. Never a long wait.
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April 2023 by R F.
Last year it was easy to download financial information to do income taxes. This year it is the venerable nightmare. The web site has been alternated considerably and frankly it is a mess. We suspect the tech people haven't a clue about finance, what is needed to download etc. We have IRS taxes to file, yes it is late, but BECU is causing us to do a paper and pencil analysis. It is BECU Management's job to make sure the web site is working properly. Can't even download into common financial software. Of course we all know, the top management (aka the one per-centers) don't give a rats. They all have high priced accountants. But for the rest of us (the peasants) it's a do it yourself project. Days ago we recognized the site was a mess, so we filed IRS extensions on April 15th. Hey! Maybe top management will volunteer their personal accountants (of course Pro Bono) to do everyone's' taxes. As much chance of the that as willing Lotto. Oh! I forgot, it is great weather & you are all on the golf courses.
