-
December 2023 by Trevalyan Cipriano
Experienced member service personnel to provide assistance is exceptional but rare - 1 out of 39 calls! This reflects poor management and leadership.Poor Call Center member service; majority of the representative is not polite, pushy and forceful - not friendly at all.Member service most of the time does not comprehend what is asked and repeatedly asked what members was asking. Basic attention is lacking!Sending out letters to threaten members to close their accounts, without first examining how poorly trained member service personnel, is absolutely inappropriate and unacceptable.Member service representatives chose to address members without pronouncing their names correctly is a major offense! Especially when account record indicated how the members wish to be addressed to avoid rudely offending members by mispronouncing their name(s), member service is negligent to not notice this notation!Call Center personnel may be new, their customer service skills relevant to BECU is reflected in their training and continuous improvement despite having reported to supervisors unaccepted rudeness to be forcefully demanding of members to speak the way they want.Call Center personnel hang up on members is the worst of all, especially when the hung up members were not called back immediately.As the Call Center personnel look for what was asked by the members, silence on an extended time without a word of what was happening can easily mitigated by stating what is happening would be necessary!Long unnecessary pronouncement of legalities and policies on any and all simple questions can be saved to relieve members of the unnecessary time spent on the phone; especially, when members have already been holding for a while.These aforementioned poor member service has improved very little but not improved much, over the past decade of my membership!
-
July 2023 by Matthew Thompson
We recently worked with Mary W. (Mortgage Advisor) on a first time home buyer loan, she was wonderful to work with. She was on top of everything, made sure we felt comfortable with the process and ensured all our questions we're answered and was always very responsive. We also visited the Cap Hill branch to set up our joint BECU account and had a wonderful experience there as well. just oWe'll be recommending BECU for sure!
-
June 2023 by Eric Franzen
Very friendly and helpful staff. Never a long wait.
-
April 2023 by R F.
Last year it was easy to download financial information to do income taxes. This year it is the venerable nightmare. The web site has been alternated considerably and frankly it is a mess. We suspect the tech people haven't a clue about finance, what is needed to download etc. We have IRS taxes to file, yes it is late, but BECU is causing us to do a paper and pencil analysis. It is BECU Management's job to make sure the web site is working properly. Can't even download into common financial software. Of course we all know, the top management (aka the one per-centers) don't give a rats. They all have high priced accountants. But for the rest of us (the peasants) it's a do it yourself project. Days ago we recognized the site was a mess, so we filed IRS extensions on April 15th. Hey! Maybe top management will volunteer their personal accountants (of course Pro Bono) to do everyone's' taxes. As much chance of the that as willing Lotto. Oh! I forgot, it is great weather & you are all on the golf courses.
-
December 2022 by Sean W.
I wanted to leave (evil) Wells Fargo to bank at a place that better aligns with my values. So, I switched my checking account to them a few months ago. BECU works well for very basic things. But, if you want to do anything more complicated, like transferring money to another bank, is a nightmare. This type of thing is so easy at Wells Fargo or any of the online banks. I plan to close my account with BECU and return to Wells Fargo. As much as my values align to BECU, they don't yet have a user-friendly, FUNCTIONAL bank for anyone with even slightly complex banking needs. So disappointed.
-
November 2022 by Brian Kim
I came here to finalize a car loan and it took 2 hours and 30 minutes. I wasn’t told what was going on the whole time and had to sit there wondering why it was taking so long to print a simple check. The last time I finalized a car loan it took 15 minutes at the south lake union branch, so go there instead
-
November 2022 by Aaron Dona (Kayosiv)
The customer service has been kind, competent, and helpful. The nightmare of dealing with other banks is solved in 10-15 minutes every time at BECU.
-
August 2022 by Amy B.
BECU has a very hard time selling itself as an actual bank that a person might want to do business with, unless you are sub 18 and want a free account from your grandparents. I, unfortunately, decided to leave that monolithic travesty called Chase, and go to a smaller, friendlier credit union. It IS that, but it seriously lacks in anything from this century. I was just told that in order to link my business accounts for access and ease of transfer, I would have to download a piece of paper off their website (separate web page than my account in online banking), download, print, fill out, and send back a form in order to do this. It will take a minimum of 3 weeks because my form then has to go into a queue that is manually handled in the order it was received. "And that takes about three weeks." However, if I don't want all that hassle of printing out a form and such, there is an e-form, but it is taking 6 weeks to process. Laughable. Banking sucks. I hope the whole banking institution crumbles. They all sort of suck. BECU tries, but they make it hard to get to, make you schedule an appointment and if you are 10 minutes late, they cancel it and make you come back another day. Grrr. Maybe it is just time to cancel this whole d*** paradigm and get back to just living. Punchline: No fees, but they can't get into this century.
-
June 2022 by Kemi Oconnor
First of all… I love love love this credit union. One of the atms didn’t work properly and copied my check twice and revoked it. Becu quickly took care of it. That’s literally the only issue I’ve ever had in three years with this credit union. The customer service is a win. The lady who helped me was amazing and sweet and understanding and handled it conveniently quick. I apreciate it cuz I really wanted to enjoy pride and now I can because I have my money returned quickly from a fraud claim and the check issue that happened. Within three days my money was returned to my account and the lady personally called me back to let me know it was returned. Win for becu. Thanks so much for finally being a trustworthy bank. I got screwed over by Wells Fargo
-
June 2022 by Nick Chang
I have had to return to this location 3 separate times (and that's not enough, there will be at least a 4th) because the unreasonably complex system they have that does nothing to disclose what I actually need.I am strongly considering abandoning my attempt at opening an business and personal account due to the sheer volume of my time being wasted.I had put a freeze on my credit 6mo ago that had since been removed. Despite this, I was denied and forced to call two separate agencies to have their own fraud alerts removed.When I presented my removal confirmation numbers, they said that even if the freeze was removed, I STILL had to present a social security card, which I don't have and will take days to mail.I'm most unhappy about the lack of communication involved, and feel as though I have been given the runaround for at least 3 attempts. Who knows how many more landmines are still hidden in the process, how many more attempts it will take? I'm not willing to find out, if there is one more roadblock the next time I come back, I'm totally out.
-
May 2022 by Xtian Gunther
BECU rocks! Always helpful and courteous, mostly fee-free and better than any bank! If the review aggregator here shows anything below 4 5 stars, almost certainly, it's because of the rare disgruntled member who might have fallen through the cracks. Seriously, BECU really tries to do right by their customers and puts great effort into the same. Drop your megabank and join BECU! People power!
-
December 2021 by Ralph Hofmann
Not a great first experience. I opened an account to get a low interest car loan. It was cheaper than Toyota. That’s good. As part of that they opened a savings account for me.I transferred 1000 into the savings account on Monday. They’ve had the money since Tuesday, when my other bank releases it to them.It’s Saturday. I still don’t see the money in my account. The customer service person seems to think this is normal and ok.I explained to him they are not crediting me money they have received for me and he said it’s normal with new accounts and didn’t seem concerned at all.He kept taking about check fraud and them keeping my money as a way to mitigate it. I pointed out several times they already had my money so fraud could not be a factor in their decision to not credit my account my funds they have been holding for 4 plus days.This is not normal. It’s not ok.I am considering removing the money from my account a d stopping the direct deposit I set up to pay for my car as this bank seems to holding funds for a really long time, which is again not normal and not putting people first.
-
October 2021 by Allen T.
The "upgrade" to the business banking interface has been very poorly handled. The update broke our connection to Quickbooks and I can't seem to get it reestablished. I'm also trying to deposit checks in the business banking mobile app and just keep getting the loading wheel. The Mobile deposit feature doesn't seem to be working at all. WTF guys? The old system worked fine and you totally screwed everything up. I can't even preform the most basic and important function on the mobile app. Upgrades are great and all, but they are supposed to make things better and not worse.
-
August 2021 by Erik A
Not a great first experience. I opened an account to get a low interest car loan. It was cheaper than Toyota. That’s good. As part of that they opened a savings account for me.I transferred 1000 into the savings account on Monday. They’ve had the money since Tuesday, when my other bank releases it to them.It’s Saturday. I still don’t see the money in my account. The customer service person seems to think this is normal and ok.I explained to him they are not crediting me money they have received for me and he said it’s normal with new accounts and didn’t seem concerned at all.He kept taking about check fraud and them keeping my money as a way to mitigate it. I pointed out several times they already had my money so fraud could not be a factor in their decision to not credit my account my funds they have been holding for 4 plus days.This is not normal. It’s not ok.I am considering removing the money from my account a d stopping the direct deposit I set up to pay for my car as this bank seems to holding funds for a really long time, which is again not normal and not putting people first.
-
August 2021 by Seid Ali
The Coustomer service is very bad. I don’t think I will go back again.
