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September 2025 by Greg Sackman
Horrible service! If you want to be frustrated and angry every time you have a banking issue, sign up with these clowns. Management must have trained at Spirit Airlines and Carnival Cruises to have this level of hatred for their customers. Their online banking was programmed by a C- student in a high school programming class. Don’t even try to walk into a branch without making an appointment at a time convenient for them at least 3 or 4 days ahead of time. I could never get recognized by the telephone program. Worst business EVER!
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May 2025 by Cory
(1000013): The system encountered an error. Please try logging into Online Banking again.
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October 2024 by Esther
I couldn’t be happier with the customer service here. Sarah was attentive towards helping me open up an account with BECU and creating a financial plan.
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September 2024 by Mark Johnson
I went in to get a personal loan for debt consolidation. Emily T. Was extremely helpful throughout the process. She also shared saving strategies for my newborn son and referred me to financial planning services.
They even went out of her way to follow up on an unrelated card issue with me afterwards. I’m beyond satisfied with the level of customer service and am looking forward to interacting with Emily again if the need arises.
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August 2024 by Jeffery Pardue
Good service
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July 2024 by Elizabeth
I need to buy a plane ticket today (Sunday) but can’t access my account to transfer money from my savings to my checking because the online baking is down. I’ve been on the phone for an hour trying. This is the 3rd time I haven’t been able to access the money in my account when I needed it. Banking with BECU is endlessly frustrating.
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June 2024 by Cowboy Lynk
Uncompetitive interest rates and a difficult account closure process.
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April 2024 by Dylon “R o b i a h u” Boone
A sterile bank. I can't wait till I hear the young one ask what it was like in a bank, did they really have all that money there in them? Did people try to rob them?.
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April 2024 by Robiahu DylonBoone
A sterile bank. I can't wait till I hear the young one ask what it was like in a bank, did they really have all that money there in them? Did people try to rob them?.
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January 2024 by Brandon Lee
They don’t keep their outdoor bathrooms clean.
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October 2023 by Haydn Nitzsche
The staff here are incredible. Nice, efficient, and helpful. Particularly want to thank Jaso n for the amazing customer service!
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October 2023 by Jesus “Amadeus” Castellanos
Repugnant treatment… they I lost my wallet and had to get a new card, I had my foreign passport & called ahead to know if I could use it to get a new card. They said I could I walked in and presented the passport, they said they couldn’t take the passport, then proceeded to tell me specifically it was because it was a foreign passport. I called customer service they claimed I could use the passport, then they said the clerk claimed I never presented the passport, it went to the manager, but then they claimed it was refused because it was expired, then they tried to pass it off again as to say I never showed them the passport.
Ultimately they tried to push the blame onto me anyway they could. It was a repugnant and uncomfortable experience
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October 2023 by Galyna Velma
Good customer service ?
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September 2023 by Jesus Castellanos
Repugnant treatment… they I lost my wallet and had to get a new card, I had my foreign passport & called ahead to know if I could use it to get a new card. They said I could I walked in and presented the passport, they said they couldn’t take the passport, then proceeded to tell me specifically it was because it was a foreign passport. I called customer service they claimed I could use the passport, then they said the clerk claimed I never presented the passport, it went to the manager, but then they claimed it was refused because it was expired, then they tried to pass it off again as to say I never showed them the passport.Ultimately they tried to push the blame onto me anyway they could. It was a repugnant and uncomfortable experience
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August 2023 by Byron Broadnax
Very, very friendly and professional. Informed me how to open online membership and manage the mobile app. Emily was quite helpful and so friendly.
