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June 2023 by TODD ANSON
So good so far. I like the 10 dollar insufficient funds or bounced check fee.(6-20-2023) Two important things that were not explained to me when i opened my account. 10 business day waiting period for new customer check deposits. Having most branches "teller free" is a good theory, but why not just put ATM machines in more places and stop paying leases on office buildings? I like having a stable credit union locally, but im failing to see, beyond the $3.00 ATM fee refund policy, why an online only, bank or credit union, is any different. So, my 3 stars is because i really believe that if a company decides to limit their customer service people (in this case, tellers) then what remains should be top notch without any defects. Since i started my account here at BCU, i have had 2 surprises, that were not accepted very quickly, and left me wondering about my choice. The 10 day check hold was overshadowed by the "credit advance allowance" of (250$) that was definitely mentioned. I deposited my check from an internationally known freight delivery company and could not access the remaining monies for 10 business days. my pay frequency is weekly so the redundancy of this policy was a slap in the face. I went to the physical address of the branch i opened my account at only to be told they could not do a "shared branch" funds transfer there because there weren't any tellers at that location. Does that make any sense?anyways, I've saved about 12 dollars in ATM fees so far, that's pretty cool!!
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April 2023 by matthew tabbert
They've always been kind and courteous
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April 2023 by Robert J.
I can give them one star because they at least can manage money. But with an interest rate on deposits that is insignificant in a time when banks are paying as much as 5% on deposit accounts, it is taking advantage of depositors.
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March 2023 by J. K
Devin was really kind, helpful to explain me how to set up different types of payment options and really clear about his explanations. Thank you again
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January 2023 by Dima
Super fast and helpful.
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December 2022 by Vicki Ohge
Very convenient. My checking account is at Idaho Central credit Union in Boise, Idaho but I'm able to use the BECU ATM to do my banking so I can keep my account in Idaho. I do like that
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October 2022 by Jessaka Powers
TL;DR... But hopefully a higher up at BECU does read this.I left this branch less than 1 hour ago and had such subpar service resulting in an overall bad experience that this review was necessary to do.I woke up to an unexpected large transaction on my debit card, bringing my checking account balance embarrassingly low, so I thought fine: I'll use my credit card for the weekend until I get paid. No big deal.However, I don't have the physical credit card, and since I recently got a new phone: it's also not on my new phone's Apple Pay/digital wallet.I logged into the BECU mobile app thinking it would have the feature like the Chase app where I can easily and quickly log in, tap my credit card account, and add it to Apple Pay with a dual-factor authentication verification code sent to me via text message. No manually-adding my card to Apple Pay with the physical card and the 3-digit code on the back required. (I understand BECU is a local credit union and not a big bank like J.P. Morgan Chase.)Alas, the BECU app unfortunately does not have this feature. I tap the chat icon to explain my problem, and each of the three times I tapped "send," no message would appear. I was then on hold for too long when calling the customer service phone number.Out of frustration with the antiquated technological inconvenience, I decided to get help from a branch... To no avail.The masked Asian male representative who attempted to assist me was initially a glimmer of hope: promptly greeting me when I was checking in at the kiosk and gestured for me to go to his desk.Sadly from there the experience and my attitude towards BECU continued to plummet. I explained my inconvenient and embarrassing situation to him. I simply needed access to my credit card. There was no compassion let alone cognitive empathy of him even trying to understand my need nor any interest in seeking to find a solution. In the most dismissive monotone voice he told me the only way to add my card to Apple Pay is manually, where I'd need the 3-digit code.He failed to ask me any questions or offer any other solutions. So I had to be the one to ask if it's possible to do a cash advance from the credit card online or in the branch (knowing it's my last option and not a good one since I DO have financial literacy, but now in a bind and desperate. And again: unlike other bank apps, the BECU app doesn't have a feature to digitally transfer funds from the credit card to a deposit account... I tried.)He again in a very unhelpful and pretentious tone started loudly telling me, "Well, your available balance on the credit card is..." Before he could finish saying the amount: I stopped him and told him I already know my balance, and I don't appreciate it being said out loud when it wasn't my question in the first place. He then said I'd need the card to do the cash advance at the ATM. Still frustrated and embarrassed, I quietly gathered my things and left.Having worked as a retail banker at different institutions, and normally having pleasant experiences when visiting a BECU branch for something I couldn't do online with the understanding that a credit union is different than a big bank: I understand he was probably having a bad day or hates his job/life or has a personality that isn't as expressive in showing care. Whatever. But it put such a sour taste in my mouth on top of the one I have already with how little BECU invests in technology to make the online and app experience more efficient and user friendly for its members. (Like the digital wallet feature I mentioned above.)The one star is for prompt greeting upon checking in and free 3-hour garage parking. I hope BECU can not only invest more into the mobile app features and UX, but also invest in ongoing training for their branch employees to give excellent customer service REGARDLESS of what someone's net worth or account balance is.
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July 2022 by Ethan Busse
Michelle was super nice and helpful!
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April 2022 by Hunter Brown
Michelle W was fantastic, definitely continuing my banking here!
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April 2022 by Chase Brown
Michelle W was fantastic, definitely continuing my banking here!
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September 2021 by Anonymous ..
Stellar service even when they TECHNICALLY did not have to today. A big part of customer service is knowing when to do small things to make long time customers happy in order keep them at the financial institution. I'm sorry I won't provide details, but I value my anonymity a great deal. However--point being: that excellent customer service was provided today. Thank you!
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May 2021 by Amanda Heminger
Very friendly and welcoming!
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January 2021 by Nikklas Colpron
Condescending and unhelpful. Every interaction I've had with this branch has been horrible and post Covid-19 they have somehow gotten even worse.
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October 2020 by J.D. Kaiser
BS Service For A Credit UnionFrustrating place to bank.You can't call the branch directly.When you call the main number, "We value your time and your wait is at least 10 minutes."There is no option to leave a call back number.Their website has a link to desktop chat.Follow that link and there is no desktop chat.That is BS for a credit union to have such poor customer service and a website that evidently no one checked.
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July 2020 by Mica Rambin
They need to learn how to pick up a phone.
