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September 2025 by Susan Scott
Love BECU. ALWAYS amazing neighborly service, great products. Been with them for decades.
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June 2025 by A. C.
Myself and my Mom stopped by to open up new accounts and apply for a Visa, and were helped out by Michael K. Michael was personable, friendly, knowledgeable, and was so patient while we asked him seemingly endless questions. Vu P. was also really knowledgeable when a couple questions arose Michael didn’t know the answer to.
Thank you, Michael and Vu!
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April 2025 by Jeff Woiton
A CU is lways better than any bank, and BECU is the best CU!! Very helpful staff!
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December 2024 by Isaac Holt
The staff is always friendly, and fairly knowledgeable. Very good atmosphere.
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November 2024 by Melanie P
Nothing but educated, reliable and personable experiences with Cassandra Evani. She has helped me financially advance, even saved me from a bad car deal, and educated me along the way about how to meet some of my personal goals. I look forward to going in and asking her questions. I know she’ll have the answers or get them in a timely fashion.
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October 2024 by Spaniard (Spaniard)
Pathetic. These guys are nothing but liars..... Go somewhere else if you can. The manager is too good to speak to custoemrs!!! Trust me it will save you a headache!
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December 2023 by Eugene Aitchison
Becu is ightttt
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December 2023 by Angelo Russoniello
Walking into the credit union, you’re immediately struck by the friendly atmosphere, and the front desk really deserves a shoutout. They don’t just handle transactions; they make each interaction feel personal and reassuring. It’s clear they’re not just working through the numbers, they’re there to make your financial experience smooth and pleasant. Big thanks to the team for always being so welcoming and helpful!
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December 2023 by Bole Labuu
Terrible customer service. Love your job losers.
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October 2023 by W M
Where the worst rudest branches I've ever been to. It seems like a normal thing with this company. I don't understand how they can be in a customer service please if one of them followed ethics of their own company. I will be switching out as soon as possible
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October 2023 by Kendall Reep
Got me in and out in 10 minutes for a card to be printed! Love becu! Thank you!
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October 2023 by G B
I like to thank BECU and Casandra for helping me with what I needed. Very polite and will recommend my friends and family to BECU.
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September 2023 by Cancer Survivor 2.
This is in regards to Loan Loss Recovery department 800.233.2328 ext 5370. Let me start off by saying I paid off my BECU debt in full with a lower pay off rate 5/2023, so congratulations to me! I also survived stage 3b cancer, most people do not survive stage 4. I was unable to work due to chemo almost killing me and also radiation that made my skin char like burnt chicken and I had to live "experience" with treatment and deal while watching my nails turn black and almost fall off as well as I lost a tooth due to all the drugs and treatment for cancer I had 5 surgeries at 36. I finally got a job and tried to close my BECU accounts, and start paying off large amounts. I wasn't granted this service per BECU reps in the banks nor over the phone with customer service, instead I made $300 payments monthly trying to get them down yet I was drowning in interest fees. My accounts were eventually closed, mind you I had to pay $16,00 for rent, medical bills that I am still paying off, and car, car insurance, internet the standard day to day. I started with Loan Loss Recovery and payments were implemented. Then for some reason the payments stopped, I called repeatedly and no one called me back or answered the phone, I finally got through after complaining to other departments repeatedly! They keep lowering my credit score saying I owe as the amount they told me would be waived if I "settled" with a one time payment and pay off! My credit score should have gone up! Instead BECU has horrible sadistic and cruel humans working there and they are making sure to keep my score low due to stating the amount they wrote off even though I have letters from BECU paying off my accounts in FULL! I hate BECU! I should be celebrating cancer survival instead BECU has created life HELL ON EARTH!
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August 2023 by W Miller
Where the worst rudest branches I've ever been to. It seems like a normal thing with this company. I don't understand how they can be in a customer service please if one of them followed ethics of their own company. I will be switching out as soon as possible
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August 2023 by Google user
Went in for a wire transfer and was met by the atrocious and dismissive customer service. The agent put her opinions above process and rolled her eyes at me. I spoke to another agent who went thru the same drill I'm used to over the past 18 yrs I've been using BECU to wire money. I'd rather bank in the phone going forward.
