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January 2024 by Min J.
Been on a waitlist for a rolex 124270 since 5/19/2021. I know of 2 people that received their watch (same model) that had put their name in after I did and gotten theirs. They are nice to your face but thats about it. They only do business with you if you are deemed 'important' to them. I think alot of people are hesitant writing bad reviews in fear of burning 'relationship' with them. But I will not shop at here so it doesn't matter. When I had visited, I was wearing my tudor bb36 and one lady literally scoffed at me after I mentioned I got it grey for 2k off retail. This place is a joke.
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November 2023 by Brian D.
Yi Lin, is someone I'd highly recommend working with at Ben Bridge, as she is a consummate professional. Been working with Yi, as a first time client with Ben Bridge & she was able to track down a Rolex for myself in less than six (6) months & was an absolute breeze to work with throughout the process. As a nervous first time purchaser - she walked myself thru every step of the process, told me to keep my chin up throughout the wait and eventually we'd be able to track down a watch at MSRP, which in 2023 can be a definite challenge. Afterward completing the purchase - she helped myself get the watch sized perfectly & walked myself thru all of the features (crown, glidelock clasp, winding, etc.) along with answering any other questions I had. Great job Yi!
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November 2023 by ColumbiaPartners ..
Dan in the Rolex shop is awesome! Few and far between but I love it when I get a call from him. As Seattle's only Rolex AD (that I know of) you should swing by and check it out. Beautiful showroom with lots of jewelry options in the heart of Seattle!
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October 2023 by Jackson S
I stopped by to see if my engagement rings needed any cleaning or work done on them before the big day. They're my great grandparents so obviously they're quite special to me.I had a really great time being helped by Shari who was knowledgeable, kind, and approachable. I'll certainly be back.
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October 2023 by Dave
A lovely establishment with wonderful customer service. I am a watch enthusiast, so i had only visited (i travel 9 months out of the year) because i was in the area and love visiting boutiques all over the country. Everyone greeted me or smiled as i walked in. I had a thorough and enjoyable watch n*** conversation with Alley for about an hour and through that conversation found out they had the exact watch i had been looking for in stock that day. I went for it, and Alley made the experience an easy and memorable one. I will be coming to this boutique every time i visit the Seattle area from now on! Thank you, Alley, and the rest of the team. A wonderful place to visit for watch folks!
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September 2023 by Aravious W.
I would love to take a minute to share how great of an experience it was purchasing my first Rolex watch. After trying 3 watches on me, I committed to the Rolex Seadweller! As most of us know there is somewhat of a wait for anything Rolex right now. Michelle Selnekovic was my Jewelry specialist, and she was absolutely amazing and very energetic. She was very knowledgeable about the Rolex brand and wasn't being very pushy about selling the watch. She was very concerned that I knew what I was buying and that I had an experience and not just buying a watch. Her communication was very good, very transparent and she responded very quickly to any questions I had. She placed me on the waiting list and assured me that once it was available, she would give me the call. And after a very short wait I got the call!! I'm loving my new timepiece and very happy about the transaction from start to finish!! Thank you Michelle, and to the rest of Ben Bridge Team!!!
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September 2023 by Jackson Philip
I called the store today to inquire about a certain Rolex I am interested in. Having just moved to the state recently, I have have not had the best experiences with other Authorized Dealers in the area. Sabina was a breath of fresh air, and was extremely helpful. I look forward to doing business with here in the coming weeks!
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September 2023 by James Foster
Ben Bridge is now my go to place for jewelry and watches. I used to go to other jewelry retailers, but none match the service I receive at Ben Bridge. The staff are welcoming and knowledgeable. I worked with Zach to obtain a couple of watches for my wife and myself. I was impressed with Zach because he is responsive, personable, and very knowledgeable about watches. I plan on going to Ben Bridge for future watch and jewelry purchases.
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September 2023 by Amanda R.
Super helpful! Worked with David and he was a great salesman- let me try on a gorgeous bracelet
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August 2023 by Dan Moudree
Visiting Ben Bridge Jewelry in downtown Seattle was a great experience. Beautiful store nice merchandise well displayed. The staff was friendly, knowledgeable and helpful. A great experience. Look forward to going back again.
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August 2023 by Chan
Sabina is quite knowledgeable about watches. As such, I feel comfortable and easy to create a conversation with her discussing about different brands of watches. She is also a pleasant person to talk to. Very happy buying and customer experience!
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August 2023 by Sudhanshu Rath
I had the pleasure of working with Alley and Sabina here in the new BB location.In short, both were extremely knowledgeable and patient in answering my questions while working with me through my purchase.I originally went to look at a Tudor Glamour (with the Day and Date configuration), however, it seems that Tudor has been phasing the Glamours out, so it wasn't in stock.Nonetheless, my interaction with Alley for 30-45 minutes was incredibly pleasant: Alley talked to me about different configurations and offered advice on what would be most appropriate in various scenarios while I tried a few Tudors on my wrist. Alley checked the stock and even offered to order in a particular configuration to my liking for a model if I chose to do so.I mentioned I might be interested in Tudor's sister, Rolex, and Alley walked me over to the other section of the store, where he introduced me to Sabina.Sabina was just as incredible to work with, she offered me 3 different Rolex configurations available for purchase and was beyond knowledgeable in answering my questions in regard to caring for a Rolex (since this is my first Rolex and second Swiss Made watch) as well as being transparent about the current waitlist situation with Rolex.She showed me a DJ in 41mm with a white dial and while I tried it on and debated making a purchase, she did not pressure me whatsoever.Over my 2 days working with Sabina, in total spending about 3 hours in the store, Sabina thoroughly answered my questions to my satisfaction and I felt my interaction with her was natural and professional.She offered me water (as did Alley), a Rolex 2023-2024 catalog, and the latest edition of the Rolex magazine.I am on her waitlist for a couple other configurations which I would like to see in person and potentially purchase, however, I will say that I am happy with my experience at this BB so far.There were a few other BB associates I interacted with briefly throughout my time in the store and those folks were kind and professional as well (as I spent more and more time in the store, the interactions became more and more natural).I hope to continue my relationship with this BB in the future, and hope to continue working with both Alley and Sabina for subsequent purchases.One thing I would note is that Seattle sales tax is 10.25% as opposed to Bellevue or the Lynnwood-Bothell area which is 10.1% at the time of this writing, for those considering a large purchase.I would like to write more, however, it appears I'm hitting a character limit!Thank you!
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August 2023 by Orlando O
Visited their new flagship store in downtown Seattle after speaking with Shari about some watch options over the phone. She seemed very knowledgeable about the different Swiss brands I was interested so I tried to make it on a day she could help me look at some Tudors. I arrived before their grand opening reception and it was beautifully decorated with fresh flowers! Wish I had been invited, but I needed to head home west to Sequim anyway. I was well taken care of and went home with my favorite new watch, a Tudor BB58 (blue) and I couldn’t be happier.Shari also explained the waitlist situation for Rolex and I hope to get the call sometime for a special birthday coming up.
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August 2023 by Vicki Walter
The new downtown Seattle location is stunning! The variety of brands and inventory is quite substantial. The associates are warm, friendly, and incredibly knowledgeable. They clearly know the brands they represent and take their time to understand what their clients are looking for whether it be a new watch to add to an existing collection, the perfect engagement ring, or a custom, one of kind piece that will become a family heirloom.I’d personally like to thank Shari for taking the time to get to know me, my husband, and our little girl. We’re looking forward to continuing to nurture our partnership with Shari and Ben Bridge.
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July 2023 by Max Erler
I had a great experience purchasing my new Grand Seiko watch with the help of David at Ben Bridge!Originally I came in to look at some Tudor watches I had been interested in, of which there was a great selection available that David talked me through. He explained how Tudor has begun making their own movements in house as well as some of the other features that make the watches incredible, clearly showing his passion for and knowledge of the watches.Before deciding on one I took a look through some of the other brands and watches available in store and the Grand Seiko GMT caught my eye. David was more than happy to explain the watch to me, again pointing out many of the features that make it a unique and exceptional watch, such as their spring drive movement.David was very patient with me as I debated between watches, eventually settling on the Grand Seiko. I have to emphasize this; I wavered back and forth for a while and David was understanding and helpful through it all. I never felt pressured.All in all I am extremely pleased with my watch and the purchase experience with David. I felt the level of service was exceptional and look forward to future business with David. I would absolutely recommend stopping in if you are interested in a quality watch or other jewelry.
