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December 2023 by Josh Merrill
I have a car loan through BSB. I worked with Denise from customer service and’s she removed all the stress and made sure I can make my payments on time. Great job !
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December 2023 by Anya Carter
I'm about to purchase a replacement vehicle that I could pay entirely in cash but wanted to build my credit. Emmanuel (sp?) has been invaluable in helping me learn if Beneficial State Bank offers share-secured loans (which they presently don't) and what their auto loan requirements are. Unfortunately, the type of vehicle I expect to purchase will likely be outside of the mileage range that I can finance through them, but with the speed, attention to detail, clarity, and affability of service I received, I'll certainly look to Emmanuel and his team first for future banking opportunities!
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August 2023 by A Y
Wish they offered college checking
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April 2023 by Kyle Rose
I appreciate them giving me a car loan when my credit wasn't good. However, when it became time that I could qualify to refinance. They would only refinance 3/4 of the remaining balance dispite paying ontime payments every time and paying a little extra with every payment, and having credit score go up to a decent score since loan had been opened. They are only worried about making money and not taking care of their customers. Also their online account access and phone app are not user friendly. All you can pretty much do is see when your payment is due and how much you need to pay.
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December 2022 by Dereck Clark
I was referred to this bank in California by a friend and we live in Washington state. I was not a member of this bank and was able to get the best rate imaginable from them over the phone for my auto loan with 0 problems! Even better then my own credit union I've been a member with for over 10 years. Daisy was the amazing lady who helped me every step of the way in every way. I couldn't be more appreciative to her for explaining everything so simply and working with my super busy schedule. I'm not loan or tech savy and have been ripped off before, and with them and how thorough they were I know I got the best deal imaginable. Thank you so much Daisy and Beneficial State Bank!Sincerely~ DC
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January 2022 by albert sherry
ATM is always down
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October 2021 by kitty wu
We have had a wonderful experience working with Beneficial. Cynthia and Stacey have been so incredible as we grow and their help was invaluable during the pandemic, helping us navigate really challenging waters. We moved from a large transnational bank where I felt like we were just a number to a truly west coast bank that knows who we are, are available every time we need them and are invested in our success. I can't thank them enough.
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April 2021 by Laura C
I started a loan with them in the end of January after refinancing my auto loan. Here it March and they have refused to set my mobile, answer the phone or call me back at the scheduled time that a live person scheduled. The is the WORST loan company I’ve ever worked with. I can’t even make payments over the phone, and watch they try and charge me for a late payment too! Not to mention they requested my debit card information for reoccurring payments to be sent through the mail. I did that in the beginning of February. It hasn’t been sent up yet and now I’m getting random charges so I’ll have to change ALL MY direct payments and cancel that card. If I would have the customer service would be this bad, I would have stayed with the higher payments. Not worth it AT ALL!
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January 2021 by Cecilia P.
Beneficial Bank goes above and beyond for their clients. Our organization applied for PPP funds both rounds and Stacey guided and updated us throughout the entire process. She made sure we felt supported and answered all of our questions even when there was so much uncertainty and so many unknowns with the various government changes/regulations. I appreciate working with a community bank that truly focuses on their clients and understands our nonprofits' banking needs.
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June 2020 by Josh Comer
They’ve done nothing to help me through the pandemic. Charged me an extra 100 dollars per bill when payed a couple days past the day, even though it was hard to get income to pay it in the first place. Not using the corona as excuse, but some of us did lose jobs and it doesn’t help to be charged extra when you had a hard time making the original payment. Also, can never make a payment online or on mobile app. The account NEVER showed up, even after calling multiple times and them saying it will be updated.
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May 2020 by Kristen Wendt
I've worked with Beneficial over the past five years in my work at a local non-profit organization, and have appreciated their support immensely throughout the years. All staff I've worked with at the bank have been friendly, straightforward, and I honestly feel like they have our organization's best interests in mind. Would recommend them 100%.
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May 2020 by Ryan Glasgo
The Seattle BSB team have been extremely helpful in our early days as a nonprofit startup. They continue to show strong values alignment, prioritize our needs, and exhibit a shared commitment to the people we serve.
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October 2018 by Amelia Karasu
Beneficial State Bank's website never works properly. I had to use a separate link than usual to login into my account online, and then that stopped working as well. The pin on my debit card has been repeatedly changed (twice within a few months) for no apparent reason. The customer service is almost impossible to reach, and they never call back after I leave a voicemail. I've never been a part of such an inaccessible bank before. They have the absolute worst online banking services (they're non-existent when you can't access them).
