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March 2024 by David Walsh
I am impressed with this dealership! Worth it!
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March 2024 by Anne C
Purchased a new Ford vehicle from Ford dealership in Colorado. First Ford we’ve owned. Had a problem with the vehicle while driving it home to the Seattle area. As we made our way through California, we decided to reach out to Pierre Ford Seattle for advice/assistance, and we’re very glad we did.Within an hour of leaving a message for the Service Dept, service advisor Greg Karras called us. He reviewed the issue with us and made arrangements to have warranty repair done as soon as we returned home. The work was completed as promised. Communication with Greg was top notch throughout. We’ll continue to work with Greg and have our new vehicle serviced at Pierre Ford Seattle.
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February 2024 by Autumn Rooks
Dean was very friendly and helped me explore my options for my car that is on its way out. I was stressed out and he made my day.
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February 2024 by BuddhaBroVena
Not the best but it's a parts place
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February 2024 by Alexa R.
Thank you to Mr. Paul Salazar and the whole team.
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January 2024 by Luis “Lu” Donate
Friendly and heavily set client relations!
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December 2023 by Terry Moen (Shyanne)
Great customer service in the parts department
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December 2023 by Mark Taylor
They have diagnosed my car the estimate was about $2100+tax. I paid for the repairs.They were not able to repair the vehicle. It had to be towed away from the shop.I received a $1,333.34refund. I got screwed up.
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December 2023 by Yi Huang
Friendly stuff. Got my truck serviced there and they did also help me answering some questions about maintenance so I could save a trip next time!
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November 2023 by Medhanie G. Embaye
The people are visibly racist and unwelcome for people of color!!!On top of that they never do the work/repair you ask them to do and yet they charge you for that.1. Took my car for driver and passenger window motor repair, I was charged yet the problem was never fixed.2. Left my car for ALL wheel alignment with their advisor called Sundie W. I got a call just after less than 15 mins and telling me that it’s done. Can all wheel alignment be done in 15 mins?? My car still drifting the same way.3. Took my car for oil change and tire rotation, I marked the tires before I took it there, I was charged for tire rotation yet the tires were not rotated.4. Oil change supposedly done only for the lights to come up after a week and a couple hundred miles…That all is nothing but being sub-humans. I feel bad for them for being such cheap and disgusting people!!!!!
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November 2023 by parm 23
Friendly folks and good access to parts, but unfortunately they pre-maturely released my vehicle without replacing the correct part. I had to bring my car back in as the check engine light came back on just a week after seeing them which doubled the labor costs. Total job should've been done for ~$500 and instead it came out to $1,000.Services: Auto engine diagnostic
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November 2023 by Gretchen Brevoort
This continues to be the best service center ever. They have service advisors who have been with the company for decades. They continue to provide consistent, reliable, friendly service to their customers. Highly recommend.
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October 2023 by Lewis Fromberg
Called the wrong number when they were done with the service, chastised me for not answering then after realizing they made a mistake they didn’t apologize. I found that they swapped my wiper blades with blades that were too big, they claimed to have refilled my coolant but didn’t and charge me $900 in maintenance that they couldn’t describe.
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September 2023 by Mike Morgenroth
Props to Paul Salazar and the service team at Bill Pierre Ford in Lake City! I had been experiencing a known issue with my 2014 Ford Focus regarding the transmission control module (TCM). An open manufacturer recall had been in effect and I was in the minority of owners who had not addressed it (in my defense, I purchased the car pre-owned in 2021 at AutoNation Bellevue and was never informed of it).The transmission had started acting up a month ago and I was able to find a 'hack' on YouTube that seemed to fix it via a computer reset however it was only temporary. I've had nightmarish experiences with mechanics in the past and was hesitant about the whole process. My fault, in hindsight I was dumb for not jumping on this problem right away!Thankfully the car was still just under 10 years old with under 100K miles so I was under warranty for that specific part.I initially confirmed this directly with Ford's main customer service center in Michigan. After a couple quick calls I was able to get the go ahead with a free tow from my residence to the service center. After also calling Ford AutoNation Bellevue (where I originally purchased the Focus in 2021) and getting a 'non-commital' type response regarding the part and service, I knew Bill Pierre was the best bet. Paul was easy to reach and quick to respond during business hours. He was also very understanding of my financial situation.My car was towed out Thursday afternoon and approximately 24 hours later, Paul confirmed the TCM issue and that the service was completed! The car was good to go and is now running and shifting smoother than ever!I've been told (by AutoNation Bellevue) that those parts are in short supply nationwide so I was prepared to wait for weeks for a resolution. Not sure if they (Bill Pierre) are hoarding those TCMs or what but if you are experiencing a similar problem, and live within reasonable towing distance to the Lake City neighborhood, I highly recommend you contact Paul and get things set up! Thanks again you guys (how do I leave 10 ⭐s?).
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August 2023 by Keegan Taggart
Randy and Stevens team were amazing. Had an issue with the center console on our new 2021 RAV4 and they took care of me so well. Incredible service and it only took 30 minutes! I cannot recommend them enough. Amazing work!
