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January 2024 by Jessamy Lamont
Went in to look at a few pieces I saw online this past weekend. The store was very busy and all the sales people were helping as quickly as possible. When she had a moment, Odessa came up and asked if someone had assisted us and really made my day. She went to the back to see if they had a specific piece in store and even offered to order it for me if they didn’t so I could reach out if I had any questions. They luckily did but not in the metal type I wanted, but I at least was able to try it on and loved it. She placed an order for me while in store and I even got complementary earrings from it! She sent me her email and offered to bring a few other pieces in for me to view if I had the time and really made me feel comfortable with the whole process and allowed me to explore their selection while asking questions which really helped me choose a few new pieces!The store gets very busy on the weekends, so sometimes its easier to make an appointment and request items in if you have the time as they have a lot of stuff available, but not all of it is in store (which makes sense since it is made to order). Definitely recommend Odessa when you come in! She’s great and very funny!
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January 2024 by J K
Decided to go with a different chose due to time restrictions, but had a great appointment with Odessa. She really made the experience. Shoutout to Bradley for helping with the sizing when I didn't have a ring of hers but thought she was a 10! He came in right before he was going to leave and let us use his fingers for an accurate size. Top notch service from this store, company could use a little work though.
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January 2024 by Craig Patterson
Have had multiple issues ordering from their website. To make matters worse, their customer service is terrible.
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January 2024 by Bier Nolan
This was the worst experience in store, pick up (with an appointment), and of course phone call to schedule twice a shipment that was lost.Never again will I support this brand! Please read all the good reviews and negatives, because you will regret it if you do. Don’t let Odesa help you, your order will be lost.
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January 2024 by B Fili
I would have to say that the customer shopping experience was very rushed and the staff are unprofessional. Zero organization, with a scheduled appointment.Please do yourself a solid and not order from this falsely advertised company claiming they have ethical merch.
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December 2023 by Paul Roberts (Paul D)
Odessa was so helpful. She answered all of our questions, took the time to ensure we were happy with our choices. Having a ring resized and reviewing wedding band options. We would highly recommend. The customer service is outstanding.
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December 2023 by Amy Johnson
I always have such a positive experience with Brilliant Earth! Their customer service is always the best and you’re well taken care of from the time you check in for your appointment to the time you head out the door. Bradley was very knowledgeable and fun to talk with while picking out our wedding bands. I also love the variety of stones they have and styles of bands.
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November 2023 by Brittney Smith
Everything was great until I made my solder appointment. I purchased a wedding band knowing I wanted to have it soldered to my engagement ring. I dropped off my ring, waited several weeks and when I went to pick it up, not only was the wedding band soldered on the top of the band rather than the bottom, it was not centered, AND my engagement diamond was completely loose (so loose it rattled). I immediately returned my ring back to the front desk to have the diamond tightened. After another couple weeks, I went to pick up what was supposed to be a tightened diamond only to find the diamond still completely loose. My ring was clearly never touched or repaired while in the shop. I sent it back yet again, asking for this to be escalated, fixed and returned immediately. I was given a refund of my solder fee which I am very grateful for but the lack of attention to detail in the repair shop is shocking. Someone was supposed to call me to inform me how this could have happened however I never received a call. For the tens of thousands of dollars we have given brilliant earth I expect better care and attention to detail. There is no excuse as to why my ring was returned loose with an off centered and upside down solder.
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November 2023 by Mariah Melchior
My fiancée purchased my engagement ring in October of 2022 and had a great experience with the sales person at the time. We recently went in to pick out our wedding bands and have my ring re-sized. Again, we were met with fabulous customer service from their staff. We met with Bradley who had great product knowledge to help us make our choices. He also told us a lot about how sustainable and conscious the company is in everything they do. We're so happy with the choices we made and couldn't say better things about our experience!
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November 2023 by Katie Schiller
We worked with Carmen and she MADE our shopping experience. My partner & I had never shopped for an engagement ring before, so we were a bit nervous going in, but she made everything super accessible and comfortable. He & I left the appointment feeling educated and informed about our choices and the process. 10/10 would recommend Brilliant Earth and 12/10 would recommend Carmen!
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July 2023 by Cat V
I really enjoyed coming in here. We went on a weekday at 11am. There was another man here before us and he wrapped up quickly. We were greeted immediately by the two women working there and were helped as soon as the other customer left. The shop woman, Odessa, helped us get sized and then we looked around. She took some rings out for us to look at and asked about what styles and shapes I like, then made recommendations. They have a decent selection of engagement rings! I found one I liked and Odessa showed us around their website so I can look at more options at home. She took my info and we set an appointment which was about 3 weeks out. I had a good experience here and hopefully will continue on that note. I will update this review as I progress though the process of getting engagement rings.
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July 2023 by Andrea Stowell
This review is based on the production of my ring and the overall company, not the location.After ordering my engagement ring with my partner, I was told it would take 3-4 weeks to arrive. Since the original pick up date, our order has been delayed 6 times (a total of one month… so far). Every single time it’s delayed, it’s because it won’t pass a quality test. How many times does it have to fail before they try something new to fix the problem?In short, this process has been extremely frustrating and disappointing. It has honestly ruined my experience with BE and I would not recommend ordering from this company.Update: After the 7th delay, I was able to receive support from two managers. Both seemed genuine when trying to help me. They worked together to ensure my ring was shipped, so communication was seamless. The managers reached out several times to keep me updated on the process. Before I knew the ring finally shipped, I decided to cancel and purchase a ring from a family friend instead. I’m awaiting email confirmation our order was canceled.
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June 2023 by Rhys Gervais
Worked with Tristen Flores today and had a blast. Provided me with great info and products that I wanted and especially were within my budget! Been looking at engagement rings for awhile and it was nice to work with someone who knew how to help me quickly and efficiently!
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June 2023 by Anna Chase
Nathaniel was super helpful to me and my fiance when we were looking for our engagement ring. He was flexible and helped me get an appointment quickly and then worked 1:1 with my fiance to make sure he got a good deal on a diamond (I chose lab grown). They had my ring ordered in days! I'm super impressed with Brilliant Earth's quality and have been recommending them to everyone I meet. They truly are the most delicate, elegant, and high quality engagement rings on the market right now.I got the Aria 3 stone ring with an oval gem in yellow gold size 4.5, with a .3 carat diamond. It's small and perfect for me and my active lifestyle.
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June 2023 by Yesenia Gomez
We got my engagement ring online through brilliant Earth and in the beginning I was a little bit concerned about getting it and doesn't be what I was expecting, but honestly it was more than what I expected, we decided to get a lab created emerald and it's stunning, it has same properties as a diamond from a mine but it's clearer and lower price. I definitely recommend it.
