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January 2024 by Eva Hoffman
As a new 'patient' (2 rescue Persian cats) I am pleasantly surprised and very impressed with my new veterinarian Dr. Rawlings and her entire staff. She has been amazingly thorough and my kitties' major dental cleaning ordeal turned out to be a breeze. Everyone is so friendly, helpful and kind, clearly a place where animals are loved and very well taken care of. I rarely write a review and this is completely unsolicited and well deserved .
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January 2024 by Sarah Mixson
I recommend this place to all my friends with animals. They provide such great care to my animals and I can tell they really care about them, which is so important to me. I highly recommend the pet plan. It has saved me thousands of dollars already. They are very patient and kind and answer all my questions and concerns. I will always go here with my animals even if I move outside of Capitol Hill. Thank you for your care!
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August 2023 by Dr. Brianna Durand
Everyone was incredibly friendly and we did not have a long wait time at all. The environment is very cute and welcoming. The only thing is I would love if I could accompany my pet to the back for her exam, but the vet was super patient and answered all my questions!
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May 2023 by Aisse Torres
My cat is a regular patient here and seems to enjoy being here? He likes to get out of his backpack and walk around the exam room. I can tell he gets a lot of attention from everyone!Although my dogs are not regular patients here, since they are open on Saturdays I was able to take my dog in for urgent care when he was having pain from his luxating patella.I trust the vets, and I think my cat (and dog do too). I am so glad I was able to find them!
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February 2023 by Adrianna Goff
Absolutely in love with this vet! I brought in both of my cats prior for a wellness examination and rabies vaccination, which went smoothly. Unfortunately soon after one of my cats had a reaction to the vaccination which led to other issues and several return visits. All receptionists were extremely quick to answer any questions and able to get him immediately for a drop off each time. The doctors provided tons of information and options for each step. I've never felt so much care or concern for my animals and patience with estimates and cost. My cat is healthy and back to normal and I couldn't be more thankful!
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January 2023 by Jake Baritz
We have a dog who can be very difficult at times - especially when it comes to vet visits. Dr. Rawlings and the entire team have never been anything less than exceptional, whether it’s a routine checkup or something as involved as x-rays. I can’t recommend them highly enough!
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January 2023 by Amanda DeBell
This place is absolutely incredible, the front desk and veterinary assistants are so kind and understanding. My puppy has his vaccines and they just called the next day to check up to see if he was doing ok, which just shows they really care. I have 2 dachshunds who they have shown more care for then any other vet I have taken them too! The prices are reasonable and they have great wellness plans. Both Vets I have met are also very kind and professional, there's nothing better then having a vet you feel like you can trust.
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December 2022 by M K
My cat is on a prescription urinary diet. He has been on it for seven years and will likely be on it the rest of his life.When the service that ships his food called Broadway VH to update his prescription, they declined it and refused to update it until he was brought in for a check-up.Broadway VH has been this cat's only vet since he was adopted from the shelter. He is typically in a couple of times a year for wellness checks and teeth cleaning.It would have been nice if the staff had said, "Oh. Yes. We know this cat. He's a little late for his check-up but we'll go ahead and update the food prescription."But, they went the other way.And while my experience with Dr. Rawlings has been good, this interaction was a very poor one indeed.
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November 2022 by Tiffany
Dr. Rawlings and the rest of her staff have always been amazing. I work at another vet that has limited services and I trust Broadway to take care of my girls. Highly recommended.
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October 2022 by N H
I moved closer to Seattle and was looking for a new vet. Both of my dogs needed annual vaccinations but one was dealing with allergy issues. We took one dog in for an exam to treat the allergies and get vaccines. At the appointment we were told that given the allergies, they did not recommend vaccination until the meds were working. We asked questions and were told the follow up visit would be a technician appointment only with no exam fee. There was a vet and assistant in the room for this conversation. To be clear, the vet staff was great in treating the initial issue and filling subsequent prescriptions and scheduling the next appointment. While booking a second appointment over the phone for both dogs to get vaccinated we verbally verified again that it would be a tech appointment for our one dog.At the appointment they individually took each dog into the back, so there was no way to know what was happening/further verify an exam was not occurring. After the fact they claimed that they had already taken up the doctors time for the exam and as such had to charge a fee.We were charged an exam fee of $80 for the next visit after confirming there would not be one. We inquired about the charge via email and only got a partial refund (now claiming a technician appointment was not possible and follow up was necessary). They also blamed my husband pulling out his phone to send over prior vet records saying for our dog saying he was "distracted" when it was entirely relevant to the dog's care. Eventually they stopped responding. I see other reviews noting the same exact issue regarding exam fees. Unfortunately, I do not see us returning given this was a relatively routine event and they were unwilling to correct their error.
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July 2022 by Tiffany Metropoulos
Dr. Rawlings and the rest of her staff have always been amazing. I work at another vet that has limited services and I trust Broadway to take care of my girls. Highly recommended.
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July 2022 by Erin Richichi
*EDIT: I really want to reiterate that the times I had to consult a different provider were frustrating. I reached out to Broadway Vet after the first event I mentioned because I wanted to be able to ask his doctor questions directly. I didn’t feel the need to continue corresponding with other staff if I could help not make a big deal out of it. Her verbatim response was “I’m sorry they didn’t understand my notes about just rechecking the glucose only!”, so I’m not sure what their argument is there. I truly don’t believe I received good care from the vet who was there on my last visit, flat out. And I don't think I was the only one who had an opinion about the doctors behavior either. It’s unfortunate that BV wasn’t as interested in reaching out for feedback when I verbalized to two separate staff members that my visit was super uncomfortable, and ultimately I did not feel like I could return.*Im really bummed to be writing this review, but after my appointment today with Broadway Vet I don’t feel comfortable returning. The support staff/techs are wonderful, Dr. Van Noppen is one of the kindest vets I’ve seen and is super knowledgeable, but she’s at the hospital 2 days a week at most and my experiences with their other Drs have been really negative.My dog has an ongoing GI issue that we haven’t been able to find the exact cause of yet, and I brought him to BVH from Urban Animal because I needed to get him care that was more.. personal. Things had been going really well with Dr. Van Noppen, but I found that if we had to get in on a day she wasn’t available, the information she told me that I relayed to the available Dr was treated like something I googled, and not something I had already discussed with a vet who worked at the hospital and was regularly treating my dog. During my last visit, I was told to bring my dog in for one glucose test on a day our regular Dr happened to not be working. Nothing else needed, just the test. I relayed this to the staff multiple times, told them he did not need any type of exam, and the vet working that day still examined him, called me with a bunch of information that was contradictory to what his regular doctor and I had been discussing, and slapped me with a full exam bill.Today, the doctor working (Dr Bush?) was just so beyond rude. We had to go in due to negative side effects from a new medication my dog was trying- I don’t know this person, I’ve never seen them, and they walked into the exam room with a huge and unnecessary attitude. I was relaying information to them that our regular doctor had told me, verbatim, and they flat out told me what I was saying wasn’t true. I even asked them about a medication I had literally purchased from BVH, and they told me it didn’t exist! I understand that your job as a vet can be emotionally taxing, but it's totally unprofessional to talk down to people who are just trying to advocate for their pet.There just seems to really be a huge communication breakdown between the Drs who work here, and if my dog is trying out a new medication or whatever and needs to be seen sooner than his regular vet has availability, any Dr working there should be able to provide the same level of care, but unfortunately that has not been my experience. My dog is my baby and I’ll put up with a lot for him, but I am just not confident that he is receiving consistently good care at BVH. See Dr. Van Noppen, or consider another vet.
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June 2022 by Michelle C.
I feel like they just scammed me. They have a 10 minute policy for appointments, if you are later than that you have to reschedule. I was traveling from the other side of town, nearly there, when I called to tell them I'd be a little late. Protests were happening in downtown that caused traffic, which I could not have predicted. I ended up getting there 12 minutes later than the scheduled time and the vet said they wouldn't be able to see me. The front desk person had no empathy for the situation at all. I understand that I was the one that was late, but I just didn't like how the situation was handled. They charged me $85 as a deposit and took the whole thing even though they're the one that canceled the rest of my appointment time. I might would have understood taking part of it, but $85 is ridiculous when I did make it all the way there. They said they would have applied this to a future appointment but after the way they treated me when I got there, it's shocking they'd expect me to reschedule. I wouldn't go here if you want people who actually care about you or your pet.
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May 2022 by Rich Hanbidge
We've been coming here for about 10 years with our medium breed dog. They've always been great to us, but I had a sense they went through a rough patch at some point in the past. We had a great experience today. They got us in quickly for an issue with our pup, and took really good care of us.
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April 2022 by Coyote M.
I told them my dog is fearful and anxious especially when away from me and they did absolutely nothing to help him feel comfortable. In fact when he didn't want to leave the room I was in the assistant didn't even try to lead him out gently or offer a treat, just picked him up. He is a scared 75 pound German shepherd and you decide picking him up is a good course of action? You are lucky that he is not fear aggressive, but that is very dangerous for another dog that might be. I heard my dog yelping and slamming up against the door. I understand that there will be naughty dogs especially when they are fearful and that it's a hassle, but vets need to create space where dogs can go slow and build trust. They didn't listen to our concerns about him and prescribed 2 medications that didn't do anything for his issues because they identified them incorrectly, and their prices are insanely high. Urban animal capital hill is who we tried instead today, and they were the complete opposite of all of this. I definitely recommend them instead.