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August 2023 by Chelsea T.
I should have been warned by the bad reviews, but we wanted to rent a car the next day and this was the only place we could find. The only option was a "mystery car" which ended up being a pick up truck. Ok, not my first pick, but to be fair, it was a mystery. We only needed the car for the day, and asked if we could drop it off by the end of the day, rather than waiting until the next morning to return. Was told that this location closed at 4pm, but if we return after 4pm we are welcomed to drop it off at the Budget site at the airport as they're 24 hours. Perfect. The car works fine, no issues there, though they claim the gas was 3/4 full when it was closer to 1/2 (took a photo as proof). End of the day we return the car to the SeaTac location, show them the photo of the gas, they take the car, zero issue. Except a few days later when there is an additional 300$ charge on my credit card. I think, this must have been an error. We only paid 90$ to rent the car, after all. After frustrating call: with customer service we learn that the fee which was "in the contract" (that was barely legible when it was provided to us because of a printer issue) said any changes in the reservation would result in a 300$ fee. What changes, you may ask, well the change of return site. We were completely misled by the rep who suggested we return it there, failing to mention how doing so would be considered a change in contract resulting in this fine. So, no. I do not recommend this budget. And suggest you avoid as well these predatory practices.
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August 2023 by Mabel
They didn't have the car we had reserved. The alternative car was in bad and unsafe conditions with tires worn down, worn wipers, and no windshield washer fluid.
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August 2023 by Daniel Rosenhaus
The guy here was great, friendly, moved the line along quickly and even upgraded me to this Mustang! I was in at 8:15am with a few people in front and out by 8:30am. Car was great!
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August 2023 by Paula Jenkins
Quick and easy to pick up. Car was ready even though I came a few hours early. I did have a flat tire during the rental, but Budget sent someone to fix it within an hour even though I was in the middle of nowhere (Forks, Washington). Saved a bunch of money by picking up in downtown Seattle and returning to Seatac airport.
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July 2023 by Jason Garner
Located right across the street from the Westin, this was the perfect location for us to rent from. Also, other companies were asking 2-3 times the price for the same car. I feel badly for the employees, who are using a dot matrix printer (really) and can't get their screen to work. They are clearly doing the best with what they have. Someone needs to invest some money in some improvements for this location. Yikes. It looks old and run down. Despite all that, the employees were friendly and helpful. The car was clean and was just what we asked for.
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July 2023 by Charles Graddick
This was a very pleasant experience. The staff worked very well with me with pick up time and drop off location. I certainly recommend them for all of your rental needs!
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July 2023 by Sandra C.
Check in was fast and professional service. Car was ready with a full tank of gas. Thank you.
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July 2023 by Stephen Gordon
Took over an hour to get my car. Front desk was overwhelmed with only 1 poor lady on staff. Could have missed my flight if I had been relying on timely service.
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July 2023 by Peg L.
I got a really great rate through Expedia and now I think I know why. It took nearly 1.5 hours to get to the front where only one employee manned the desk whereas there were at least 6-8 people in the garage handling the cars. The line looped around the room, out the side door and ended out front somewhere. It was also July 4th. Aside from the long wait time the front desk person was nice and worked as quickly as possible. The people in the garage seemed like they were on top of everything. Maybe the trade off on the good rate was the long wait.
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July 2023 by Harshit Sharma
This is just another location to mint money. It is convenient on low traffic days. Otherwise, you can see that it is impossible to get a car during your reservation time. One employee for computer stuff and one employee to bring the car out - that’s it
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June 2023 by Aleksín H. Ortega
One of the worst waiting times at a car rental. We are long time customers of Budget and have never experienced this. At this location today there is only one person at the front desk, and other person cleaning, dispatching and receiving cars. We have been waiting for over an hour so far. There is no Fast Pass lane which we always use. Budget, this an abuse to your customers, and a good reason for us to look for rental car options.
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June 2023 by PJ Leitner
It was a newer model Nissan which was the only good thing about our rental experience with Budget. The car they rented is wreaked of Marijuana stench. Couldn't get it out of the cabin by opening windows. Finally had to use bathroom spray to reduce the foul Odor. Got stuck in heavy traffic coming back and ran out of time to get gas. Quarter tank cost me an extra $45. Total rip off.
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June 2023 by robert santoni
What an awful experience with 1919 , 5 th avenue office downtown Seattle . Waiting time 40 mns, !!staff could care less and need a “ make over” .Reserved a small economical and got a 7 sit extended van !! I did not have the energy to argue and time as I was attending my daughters graduation that day .i drive off with the huge van!!As I arrived to graduation I realized they made a mistake ! Gave me the wrong contract and wrong car !!! As I dropped off my huge van st return ( nitemare to find parking in Seattle) i told the front desk clerk that she gave me the wrong contract and wrong car!She told me I had to wait before she could do anything ???45 mns waiting time to fix a mistake she did !! . She said she did not know who I was . I said to look at the keys of the car and she will be able to retrieve the contract! Good idea . She found my contract ???by the time she said it was all squared away(????) I was already passing the exit door !!! And forever !! Terrible experience !!! Bad staff !
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June 2023 by Elizabeth Mochizuki
Renting at budget car rental was a great experience. The service was fast and the workers were friendly and knowledgeable!
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June 2023 by Robert Santon R.
Lots of people .'one guy doing check in . Finally someone else came to help . Slow! very slow ! Bad area I'd Seattle is budget office as well
