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June 2024 by Jesse S.
One of my favorite thrift shops in the city but not my favorite location. It can get quite stuffy inside if there are more than 5 people shopping, not a lot of room to begin with but with people around it is hard to browse. Interesting patterns are the most expensive.
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June 2024 by Paige Barber
I’m extremely disappointed in the manager Sophie for her lack of customer service at the store today. I waited over 40 minutes to sell some items with 2 people in line before me. She didn’t communicate if there was lack of staff for help for the long wait time. Her employee (didn’t catch her name) was extremely kind however.I wouldn’t keep going to that location if it wasn’t the closest reselling location to me. But might actively try not to go back due the manager.
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May 2024 by Karrin Sporer
Understaffed, not helpful. Waiting for an hour to sell and wouldn’t even take donations when they just overfilled bin with another customer.
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May 2024 by Zachary McBride
the clothes here are decent if you come on a lucky day, don’t sell your clothes here unless you like being offered pennies on the dollar just for them to tell you to your face they’re gonna sell your clothes for almost triple what you sold them for
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May 2024 by Christina Daviscourt
This location is a dream! So many great pieces here! And the staff are all so kind and helpful.
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May 2024 by Jesse Ballard
A gem! Fuggetabout these lame reviews. The young lady was friendly when I entered and so was everyone there. Very unique store with a lot of good picks. I highly recommend checking it out.
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May 2024 by Michael
From experience the customer service is VERY hot or cold between the nicest most saintly people and the rudest most scummy people working here, however, to the 5'3 Asain person working here in early April of 2024, your compliments to me and my friend made our day. Honestly the sweetest person, so nice, so genuine, made us leave with dumb smiles on our faces.
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April 2024 by Nicki
Not recommended it’s over price and not good to sale your stuff !also they don’t even try to look in Through ,I took lots of brand new and unworn shoes due to my back injury never able to wear it also new men’s clothes ,with tag on and didn’t take any!!not going there back such a waste of time and pay to Park ,so much hustle to get there !!they are so rude too, like so much attitude ??
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March 2024 by Evelyn Jimenez
I went in today and saw one of the employees VERY sick, coughing up a storm, looked pale. Why was he at work? Buffalo Exchange does NOT care about the health safety of their employees and customers. I hope they get a better job, and I hope this helps others to rethink their visit to this location. Disgusting.
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February 2024 by Peter G
For selling clothes this is a pretty tough spot, usually my last resort for selling. They typically offer the least and their stuff is typically priced pretty high.They also could give less of an explanation when they want to pass on items. I’ve been in line and heard the girls in a polite voice say some pretty rude stuff about people clothes. Just say “we are going to pass” and move on.My go too has been Crossroads in Capitol Hill. Seems to be a better overall experience.
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February 2024 by Emma Wiens
Okay the one star reviews are sort of "wahhh wahhh" coded like okay guys. I feel like employees have been nothing but kind to me. And maybe it's just because I'm awesome. Maybe it's cause I don't sell things. But like. As a regular Joe shmoe it's fineee. It's like a place to stop but rarely a place to be. I just think the selection is mid. But that's okay. This isnt evil or deplorable. And sometimes it's good, like it's not like it's IMPOSSIBLE to find something there. But they don't owe you buying your clothes.
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January 2024 by Raquel Mora
Worst place to bring your clothes not even worth to stop by !!!
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January 2024 by Mirabel Petersen
HORRIBLE customer service and a WASTE of time. I walked in and had high hopes of getting store credit from Buffalo Exchange, but in return they didn't even bother to collect any of my clothes.The one girl spent 5 mins looking and searching through my nicely folding clothes, and in the end, they didn't even collect any of my clothes. And these are NICE clothes, brands such as JCrew, Brandy, American Eagle and etc. The girl said "we are looking for spring and summer clothes soon, if your planning on coming back".If your planning of trading in clothes, DON'T BOTHER, they take one second to look at them and then decide to not take any of it.
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January 2024 by Meow Meow
Don’t waste your time! Came to sell some stuff and the person took a literal second to look through our ikea bag and took nothing! They said they couldn’t take the stuff cause some was spring/summer and they are not taking that yet( even though they told the person before us they take ALL seasons AND all buffalo exchanges take ALL seasons year round!)we also has fall/winter stuff, in which they said they are no longer taking.. soo if not fall, winter, spring or summer..then what season?!!Ok we just moved here from Chicago (I lived here for a couple yrs pre pandemic,so I remember the U district buffalo exchange..R.I.P..so much better than this location) I know Chicago has a much different style than Seattle but seriously?!! We would sell monthly in Chicago and they ate it uuppp but here..lolWe even spent the summer traveling before moving to the PNW and visited multiple Buffalo Exchanges during our trip, all the way from New Orleans throughout the SW and West Coast, bought AND sold at these other locations no problem!The clothes selection was as bad as their buying..everything was faded or had holes,or the price was so stupidly expensive!We ended up driving out to capitol hill and selling the majority of our clothes at crossroads!Would we ever go back to this location?! Ehhh maybe but most likely not..
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January 2024 by Jane
To the store manager and staff working behind the clothes resale/donation counter on 12/16/2023: It is not acceptable to audibly give any shade towards another customer’s items or clothing donations—especially IN FRONT of that customer, and audible to other customers. Even if you thought your comments were not being heard by store goers, please do know that they were. “People over 30 shouldn’t be allowed to donate their clothes,” said by the store manager at this location - is unnecessarily rude and mean. It is unfathomable that you’d think this behavior is acceptable. Moreover, why are you shaming someone for trying to recycle their clothes? Because I overheard these discussions and comments from, yes, again, this location’s store manager, while going through another customer’s donations, in front of them - I will not ever be coming here again. There’s enough hatred, mean, and negativity in the world as is, and there’s absolutely no need to hear it from store staff here. Please keep your person-shaming, unkind thoughts to yourself. I sincerely hope your staff reflect and learn and grow from this feedback. Peace.
