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November 2023 by Nancy Mathew
Thanks to Larry for making our service experience feel good. His supervision of the job ensured the service was thorough. He is trustworthy.
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November 2023 by S Nerdrock
Had the car in a bay for a month and a half, very uncommunicative and hard to get an update on repairs. Finally came back with an outrageous quote to fix the car's electrical system. One would think that taking a car to the manufacturer would come with some expertese on the specifics of how that car works.
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July 2023 by Mortgagee P.
Didn't let me know when I dropped off my car it would be 3 days before someone would look at it. Wasted my time making an appointment, since it's not used for scheduling staff to work on vehicles. This feature should be removed from the dealership's website.Fixed the problem related to a battery install this dealership didn't get right a year ago. Told me there wasn't a problem, and billed me for it. Avoided going over the technician's notes. I reviewed them when I got home and realized what happened.Overfilled the oil on the oil change....Staff are friendly and personable.Will find a new dealership for servicing my car.
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July 2023 by Allie M.
It's crazy how so many people have had the exact same experience. I have taken my vehicle here more times than I can count, and nothing has ever been fixed. Not only has nothing been fixed, my vehicle was broken into on their lot after their service department specifically guaranteed that it would be safe before I left it there! Items were stolen from my vehicle and the side of it was damaged! They also charged me $205 for a 30,000 mile tuneup and did nothing but an oil change! They admitted they made a mistake and still never rectified it! The service manager Dennis King treats his customers like trash, I have been beyond patient with the terrible service I have received time and time again over the last several years. They have consistently put 6 quarts of oil instead of 8 quarts of oil into my vehicle on 4 separate occasions now, and called it an "oops" incident. They have had someone take my vehicle out for a joy ride twice now as I found someone's fireworks inside of my vehicle one time, and someone's sunglasses another time with excessive mileage on my vehicle both times as I always record my mileage at the time of drop off. This dealership is a joke, after the recent issues of my vehicle being broken into, items being stolen, my vehicle being damaged, them owing me money for services that were never performed, and then the slimy lowlife they call a service manager promising to rectify the stolen items and damaged vehicle on a recorded call; after not hearing back from him, I reached out again and he decided to back-track his promise of rectifying the issues that their company created, which was also recorded, I would never do business with this dealership again. There are far too many other dealerships in the area to have quality work performed with decent people running their business. This entire mess that Dennis created, also happened to lose their sales department a $124,987.62 sale of a new 2024 3500HD from me last month as well as any future vehicle sales from myself, my family, and my friends.
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June 2023 by Keith Westlake
Twice now I’ve gone in for service there and they’ve given the part away that I needed to someone else even though I had a scheduled service a week ahead of time. They’re absolutely terrible go to someplace else that’ll actually help you out
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April 2023 by Don I.
OK, now for the update. Close to two months after Burien Chevrolet tried to scam me and I have now put on almost two thousand miles and my oil on the dipstick has barely dropped. Also, no smoking and no engine oil lights have come on. My truck drives perfectly.This makes me wonder now if they even changed my oil when I took it in for the big repair last month and it makes me wonder how much of that repair was even needed.Very disappointed especially since the owner of this business and I have something in common. St Francis. I guess just because you have faith in the business owner does not mean that they have quality and honest people in their servide department. Very disappointed Thanks for reading. Now I have decided this experience will be my first twitter post.Don
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April 2023 by Dan W.
I took my brand new truck in because the high pressure fuel pump failed. It took them a week or more to fix it. I had to call multiple times to get a status update. They would not give me a rental car. When they finally fixed it, they never plugged the windshield wipers in. Complete incompetence and unresponsiveness. I could it be more frustrated with a dealership. When I brought my issues up with management, they were apathetic and dismissive. Terrible place.
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March 2023 by Robin F.
So, you have to give them a star to write a review. Their service attendants all lack of professionalism. Stopped for an oil change, apparently they are super busy or have no mechanics available cause they wanna give me an appointment for Thursday wow!! For an oil change! Really very inconvenient right in the neighborhood now have to drive somewhere else to do it and stop supporting local businesses what a shame
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January 2023 by Kim S.
I have purchased many new vehicles in my life and this place has without a doubt the worse service I have ever seen. I will guarantee I will never go back or would I ever reccomend this place to anyone.. I have spent 2 days and a total of over 7 hours just to get my second fob which they should have had when I purchased it.. Stay away far far away.. They don't care about their customers only getting your money and wasting your times several days now...
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January 2023 by Tyler D.
Can't say enough about Jason and the people at Burien Chevy. By far one of the most professional and easiest buying experiences I have had. Jason was 100% honest with what he said and didn't make any promises he couldn't keep. Jason was very communicative, honest, and friendly. On top of that, we were in and out within 2 1/2 hours. I got the deal I wanted and left happy. If I go with Silverado again, I'll go back to Jason.
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November 2022 by Cinco T.
These people won't lift a finger to assist you, if they can't make a bunch of money off of you. The DMV told me that unless I wanted to pay twice the amount of taxes on my Chevy truck I'd have to go to a dealership and get a quote on the value of my truck. I tried my local Chevrolet dealer and called them up to see how much it cost and if I could bring it in. After stating my needs and them realizing I only wanted to purchase a quote for my chevy and not buy a new from them, I was placed on hold for 50 minutes until the end of the day at which time someone picked up the phone and hung up on me. Seriously? if they didn't want to do it they could have had the backbone to say so. don't leave someone hanging when you can help them but choose not too. I was willing to pay for their time. I'm a struggling small business owner and needed the truck for work. They don't even sell the type of truck I needed, but they can't be bothered to help the little guy, so they just ignore him and hopefully he goes away. Well I did go away and I found help at a different dealership. They didn't even charge me. Apparently they consider it a service of a chevy ownership, and were happy to help. It's disappointing that that I was treated so rudely by my local dealer. Don't waste your time (and they will) go to literally any other dealer than this one. They won't help you if they can't line their pockets with your hard earned money, and once they get it, don't expect a damn thing afterwards. It's just sad that not one person there gave a crap about helping me especially when I wasn't asking for anything for free. It took the other guys 15 minutes and the dmv took the paperwork. This dealer doesn't deserve to be a part of my community. I hope they go under and something useful replaces it, like a parking lot or a homeless camp. The Anderson family should be ashamed. Their claim of being willing to do whatever it takes for you is completely bogus. They don't care, but you should.
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July 2022 by Matthew Lindberg
Great people, super professional. Contacted me by phone promptly to advise on me on status of vehicle.
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July 2022 by David G.
Hi I David I have a 2017 Chevrolet Impala. Sometime ago I took my car to replace my transmission for it went out on me. The mechanic that work on my car did a wonderful repair but was very sloppy for they got grease spots on the inside of my interior and it is a very light gray. After that I took my car in for a maintenance they suggested that I needed to flush the coolant. So I got that done. They released the car to me I was on my way home about 3 miles away from the shop when my car started to over heat ( mined you I never had a over heating problem). So I had to pull over and I called the shop to tell them what was going on with my car they did send someone out to see what was the problem. When they came out they said that it was an air bubble. But ever sense they did the flushed my car would reach temps of 210 degrees the lowest would be 198 degrees. For burien Chevrolet flushed the coolant the highest the temperature would get was 177 degrees. I don't no what the hell they did to my car but ever sense the did that I was having trouble with the heating system. So I make an appointment to have them go and check my car out as to why this is happening they tell me it's because of a sensor that needs to be replaced. I'm not no mechanic but in my eyes I believe that the sensor was damaged so to there negligence because of my car over heating. But that isn't the cream on top of the icing. I have cer shield and told them that. You know what they wanted me to do!!!! They wanted me to pay the payment that was going to be well over $1100 plus on top of that I was getting my front bearings replaced that was $800 So they wanted me to pay for this and wanted me to deal with the insurance. There excuse was that they do deal with them because I'm the past they have gotten burned by them. But on the door as you walk in the had a sticker that hat the car shield. So now I had to go pick up my over heating car and take it to a different dealership I had to find one. Thank God that on the first one I found Auburn Chevrolet I love this place the lady that I worked with her name is Cindy, I love her. I'm telling you all that when you talk about family oriented they treat you just like that FAMILY. Cindy is the one to go to if you go to Auburn Chevrolet. They took very good care of me and they dealt with the insurance and every thing. I bought my car in 2017 at burien Chevrolet but the experience that I got from them I regret even going into that facility to buy my car if I am to buy a new car it would be at Auburn Chevrolet where they treat you like FAMILY!! Never again will I ever step foot at burien Chevrolet
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June 2022 by samuel F.
Very slow service, 4 hours for an oil change wouldn't recommend this dealership to anyone.
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May 2022 by hugo torres
I make them to remove the tires that I didn’t order. In respond they put glue to all 4 valves so the pressure sensors are broken never bring your vehicle to this place