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December 2025 by Rachel Drake
Our vehicle was hit while parked in our driveway, and the other driver’s insurance recommended this body shop. The car was towed there on a Monday, and we were told we would be contacted once it arrived. When I called Tuesday afternoon, the shop said they did not have the car. After contacting the tow company, they confirmed delivery. When I called the shop again, they then located the vehicle.
Throughout the repair process, I had to call weekly for updates, and the shop was often difficult to reach. After approximately three weeks, I was told the car would be ready later that week (Wednesday or Friday, depending on calibration). When I called on Thursday, I was told the car had been ready since the day before.
When we arrived to pick up the vehicle, a weather strip was visibly hanging off the rear wheel well. The shop said the part would need to be ordered. There were also remaining dents and scratches on the vehicle; only the bumper and rear hatch had been repaired.
At pickup, the vehicle required a jump start. The following day, the battery was completely dead again. At that point, I took the car to our local dealership service center because I did not feel it was safe to drive.
The dealership was unable to perform calibration because the blind spot monitoring module had been removed and was completely missing when the bumper was reinstalled. The dealership replaced the battery, installed the missing blind spot module, and repaired the rear hatch, which was not functioning properly.
We are still waiting for the body shop to receive the weather strip. After that repair, we plan to take the car to a different body shop to address the remaining dents and scratches. Based on our experience, the repairs were incomplete and required correction by another service center.
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December 2025 by Gen F.
Great business and awesome staff! They are very kind and helpful, beyond what you expect. Thank you Ashley for everything!
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November 2025 by J.D. Christensen
Friendly and professional staff. Appreciated the status updates, along the way.
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September 2025 by Kacey Figgat
Carstar was amazing to work with. They handled everything with the other insurance company and were just very efficient and quick and communicative during the whole entire process.
Will definitely return for future body fix up’s.
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September 2025 by tita subercaseaux
Great work in the car. Great cistumer service
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August 2025 by Amanda Ambroggio
GREAT SERVICE!
I really appreciate CARSTAR ARA’s caliber of work and their great communication skills.
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August 2025 by Chenyu Wang
The car’s tail light was filled with water inside when we picked the car up from them.
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August 2025 by RM Dale
Very friendly and timely care. We’re very pleased with the repairs they worked on our car. Thank you!
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August 2025 by Miranda Cunningham
I've used this location twice in the last few years and the customer service and quality of work has been 5 star both times! My car had been involved in two parked hit & runs (gotta love street parking in Seattle!). I would recommend their services to anyone.
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August 2025 by Ryan Gibson
The whole Carstar team was awesome to work with. They were super communicative and had my vehicle repairs done earlier than expected. They even detailed the entire inside of my car. Highly recommend!
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August 2025 by Annie Campbell
They got me scheduled quick, and did great work!
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August 2025 by Jane Spalding
Carstar did a beautiful job of repairing our car. Brandy made sure the paint matched and handled an insurance issue. I would highly recommend them! Jane Spalding
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July 2025 by Robert Woods
Excellent service and result. Was kept informed during the repair process and it completed sooner than was expected. Very pleased and happy to recommend.
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July 2025 by Adrian Courteau
My 2nd time using CarStar. The process was straightforward & right on the estimate. Would recommend highly.
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June 2025 by Kwon
From my experience, CARSTAR ARA COLLISION provided professional auto repairs, and excellent customer service. If you're looking for an Allstate verified and approved auto repair shops, I highly recommend this location. Plus, they guarantee their work and aim to make sure their customers are satisfied. Thank you for the A++ work.
