-
December 2025 by MV Brown
Fantastic service!
-
November 2025 by Sahir Vellani
Bought a used car from Carter VW, Alex was a good salesman who endured our test drive sitting in the back of a coupe. After some negotiating we were able to settle on a price, and drive the car off the lot. The process was smooth and respectful. Dealerships can be a stressful place, but luckily this one was not.
-
November 2025 by Jenny Mangum
I highly recommend this dealership for honest, efficient, and friendly service. After an awful experience at another Volkswagen dealership, I started taking my car to Ballard Volkswagen. I have had positive experiences at this dealership ever since, but most recently I received stellar help from both Dan M in sales and especially Matthew L in Service. Matthew went above and beyond to help me with an insurance claim, even after the insurance company made me transfer the car to a different shop. I’ve since bought a Chevy but I will miss the relationship with Ballard Volkswagen I’ve had over the past few years.
-
November 2025 by Anan Bzami
Bad communication! I’ve been trying to speak to finance for the past 2 weeks to get an update on when my Gap refund check will come in since it’s about a month past the 6 weeks expected timeline. I’ve called three times and was told I would get a call back and nothing! I’ve emailed multiple times as well with no luck. This is ridiculous!
-
November 2025 by John Leckie
Dan MacLaren of Carter Volkswagen is the car salesperson I have longed to work with over my 60 years of buying cars. He is genuine, not an over seller, educates as he presents the product and does not rush the process. An overall good experience for my car purchase.
-
November 2025 by Ben F
Best vehicle purchase ever! Our salesman, Connor, was extremely knowledgeable of the vehicle we were interested in and did an AMAZING job answering our questions and not putting any pressure on us whatsoever. When we were ready to make the deal, it went quickly and smoothly with no sales pitch nonsense/jargon whatsoever or unnecessary haggling. Connor is the absolute best salesman I’ve worked with in over 30 years of driving. Between him, the sales manager Pete and their finance team, the whole process took 2 hours! Unbelievably awesome! Love love love our new GTI and the whole experience at Carter VW Seattle! I’d give them 6 stars if we could!
-
October 2025 by Tamara
Shout out to Kevin Dean, Service Tech! He is always great - This visit he helped troubleshoot multiple odd problems with my car, explained everything well-got it all taken care of, and is always in a good calm mood! The repairs on my car took some time, so I also greatly appreciate the Carter No Hassle Loaner Car...AND I extra appreciate Kevin for going above and beyond when I realized that I had left my ferry pass (to a non ferry commuter it would just appear to be a random piece of paper) in the loaner car and he was able to track it down and retrieve it from the garbage at the end of the day once I realized I had forgotten it. 5 stars all day long!!
-
October 2025 by Rocky Collins
I just bought a sweet, used, VW Golf and my salesman, Hunter, was the best! Great experience all around.
-
October 2025 by Brandon Lackey
I had an excellent experience at the dealership today. I came in with a clear idea of what I was looking for, and Daniel went above and beyond to help me find the perfect vehicle. He was incredibly attentive, making sure the car matched my needs and worked within the price range I had in mind. His professionalism and dedication truly made the process smooth and enjoyable.
-
October 2025 by Violet Collins
Hunter was amazing! Helped us find the perfect car and made the whole process quick and easy.
-
October 2025 by kathy tessmer
We want to Thank Hunter for his exceptional knowledge of Subarus he made buying our Subaru so much easier and helped us to understand our car thank you
-
October 2025 by Gabriel Thompson
Thanks to everyone who helped us out! Staff was very friendly and professional. Special shout out especially to Hunter, David and Matt!
-
October 2025 by Max Dale
Our recent car buying experience with Hunter Thompson at Carter VW was great! He was very helpful, not pressuring us, and we ended up with a great car. Highly recommend!
-
September 2025 by Gayle Williams
The absolute best experience purchasing a car was facilitated by an amazing person, Hunter Thompson. I had reached out via on-line expressing interest in a specific car. Hunter was both helpful and patient as I considered this purchase. When I finally made the decision to buy, he was able to take care of everything via text. When I went in to sign, everything was ready so I wasn't in there very long and then he spent almost two hours showing me all the features in my new vehicle. He also gave me his cell number in case I had any questions after the sale. I would highly recommend both Hunter and Carter Volkswagen if you are looking for a new car. They were great.
-
September 2025 by Christopher O'Claire
Overall great experience at Carter and Hunter Thompson was fantastic to work with.
