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February 2024 by Gautam
Not the best customer service. Unnecessary charges for no reason. Long waits to be attended.
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September 2023 by Johannes Bols
I deposited a check and it ripped in half. I was able to get hold of the branch and they called me back right away.
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March 2023 by Wandering W.
The worst customer service ever. The employees act like your bothering them. They also seem to lack knowledge of the job.
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January 2023 by Mick Korn
It is an ok branch as long as you have a common case. If you need to solve anything that’s a pinch out of the common routine box or have any additional questions, the stuff is basically not capable of performing their professional duties
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June 2022 by Brian Kim
idk about the bad reviews, went to make a credit card and everyone was friendly. Frank is a great banker and very quick! They got me set up in 15 mins and gave me a pretty good deal.
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June 2022 by Chris Dryden
Been here a few times and just happened to be helped by Frank each time. Was very helpful and extremely knowledgeable about getting set up as a newcomer from Canada, very grateful for him going above and beyond for advice and following up with me after.
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March 2022 by Christina(Weiling)Wang
This the WORST chase bank I even seen! I went the day before and book the appointment for the next day. The next day, I went for the service after 20 minutes, he asked me to leave and even my service is still pending. He said that he has a new schedule squeezed in, and also said I am a walk-in customer and there is no appointment for me, he said he never seen me before. He also ask me to show the proof of my appointment yesterday. I said you go to check the monitoring, I came to make an appointment yesterday afternoon, you told me the service time is for 1 hour. The result is that he make a Hard Pull for my credit score and the application was declined. His name is TREVOR L. STRAUB.
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February 2022 by Siddharth Maheshwari
I had an extremely disappointing experience here. I have been banking with Chase for many years now, and when I went to this branch to complete a wire-transfer, the teller's attitude was quite offensive. I had never done a wire transfer before, and when I asked simple questions about how to do it, her attitude was not at all helpful. I guess customer service is not considered important. It was an eye-opener.
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December 2021 by Taylor H
Everyone was super friendly and the receptionist even remembered my name and said goodbye when I left. Arrived 5 minutes before my appointment and they were already ready to see me. The banker was nice and professional and got my stuff done in about 30mins.
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September 2021 by Ehsan Shahidi
Trevor is a fantastic banker. He is super responsive to emails, and finds the best and fastest solutions for you. I understand big banks are generally slow and perhaps the below-average reviews are a result of that, but my experience has been very positive at this branch with Trevor.
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September 2021 by Kelvin Chan
Branch has had a year to figure out staffing..how is there only 1 person working there and appointments are full until OVER a week out? Don't waste your time at this location.
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August 2021 by Leyan Zhu
Super nice customer service. No need to wait at Monday afternoon. Validated all my documents and got my new credit card application approved in half an hour.
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July 2021 by Tianyuan Cao
Everyone was super friendly and the receptionist even remembered my name and said goodbye when I left. Arrived 5 minutes before my appointment and they were already ready to see me. The banker was nice and professional and got my stuff done in about 30mins.
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July 2021 by Jessie Zhang
Went to this branch twice, never got a seated service. That never happens with other branches or banks.
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June 2021 by Ashley Gilliland
Jamaika is extremely professional and courteous. I come in every 2 weeks for business deposits and she is the most personable and knowledgeable bank teller that I have ever worked with. Thank you, Jamaika!