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January 2024 by Teresa Powers
Easy, fast
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November 2023 by Cindy
Josh helped me out today and was kind, welcoming, and patient. He answered all my questions and was very accommodating. Thank you for great customer service!
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October 2023 by Holly GoLightly
Bad branch - lied about the ability to take foreign currency out. After asking the branch manager to reach out to explain, I never received a call. Waste of time.
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July 2023 by Red
Long time chase customer with multiple products. I went in to ask for help printing one piece of paper, as I was in a bind. The bank teller said they could only print things for bank business. I mentioned customer retention, they did not seem to think that was important. Would not recommend this branch, and considering finding a friendlier bank.
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May 2023 by Raja Adnan Ali
This is a worse branch for banking. And the Manager never responded to any of my emails and calls.
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April 2023 by Raja Aly
This is a worse branch for banking. And the Manager never responded to any of my emails and calls.
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February 2023 by Kyle R.
Awful phone customer service. The branch is the way to go, but you need to have an appointment that can be up to a week in advance. The phone support has long wait times and then will often times disconnect you. The online banking is okay, but if you want to do transfers from other banks it likely won't work. When you call to find out why, you'll be on hold for a really long time and then the line will conveniently disconnect. This has been happening for weeks. If you want to earn a return on your money (like an interest rate), go somewhere else. If you want good customer care, go somewhere else. In fact, just go somewhere else.
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November 2022 by J M
My mother passed away and when I notified them she passed away they told me to come back with death certificate in order to access her accounts as I am her POD. Today I went to Chase and brought the death certificate but I could not access the accounts. They informed me I have to fill out reals form first which takes 1 to 2 day.Terrible! So comicated.
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October 2022 by Susweta Bandyopadhyay
Super friendly staff! Jorge went the extra mile to ensure I could get all my documents notarized. He even skipped his lunch hours for my work. I am really thankful to him for all his help.
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February 2022 by David Snyder
Reduced hours for "COVID" and never brought them back. I see this as code for we won't pay our staff to be there for you. Many other banks in the neighborhood are open later and banking at Chase requires taking time off work. If you make it during business hours, staff are friendly but don't always understand their own policies. Mulitple times I've had to ask for a manager to intervene so I can access my money.
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August 2021 by Helen Wang
Super friendly staff! Megan went the extra mile to ensure I could get a roll of quarters by the end of the day. So grateful to be able to do laundry today ?!Parking is free for an hour (“during banking activity”) in the adjacent lot on Broadway! Lifesaver in such a busy area.
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August 2021 by Alice Ermlich
The tellers and bankers there are very friendly, and will have a short chat and take an interest in your life. I actually enjoy going there for my little errands. They give good advice, and seem genuinely glad to see you.
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July 2021 by Mohini Faldu
waited long but my problem was solved. good enough
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April 2021 by Raven H.
Great experience. The girl in the back office came out to greet me immediately when I walked in. Very efficient and helpful. Love the huge parking lot in the middle of cap hill. Seems like a new, happier staff! I normally dread going to the bank. Lol
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October 2020 by Georgia H.
I couldn't find the branch managers name because I wanted to send them a message but I suppose a yelp review works! My partner and I came into this branch today to make some changes to our account and everyone was so friendly and helpful! We had multiple people come check on us as we waited and I also wanted to give a special shout out to Trevor who was helping us directly. He was very personable and efficient - really appreciated him going above and beyond! Thank you