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September 2023 by Steve A.
This place is understaffed . As a customer the few tellers that are available seem to be undertrained and have no appreciation for customers
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January 2023 by Haley S.
I can't begin to explain how amazing Shaymaa is at this branch. She remembers people and really made it feel like a small local business and not your typical corporate "we don't care about you bank." she was professional but personal, knowledgeable, but friendly. I have never had an experience like that with a bank teller in my over 30 years of banking.
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May 2021 by Anh Le
I love this location, the whole team is very helpful and considered, Riley helped me out and he was above and beyond! Highly recommended!
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March 2021 by Dung N.
This location has a new team, they're all super helpful, caring and make me feel comfortable every time. Tellers and consultants are good knowledge. Recommend this location
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January 2021 by Nguyen Henry
David is super nice and helpful. He treats us like a good friend of his.
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May 2020 by Meg O'Hara
#DigitalChaseTakeover #TakeoverChase #StopTheMoneyPipelineI'll never bank with Chase because they are the world's largest funder of fossil fuels. I want a future for myself and the youth I work with- stop funding climate destruction.
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November 2018 by Keith Gormezano
What I like about Chase as a financial institution is the following:
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September 2018 by breanna ferrante
Everyone in here is rude and no help. I've been asking for something for 4 months and every time I come in they are rude to me because I have tattoos and yellow hair. Hate going into this bank and feeling judged.
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September 2018 by Rochelle D.
I went in this morning and was extremely satisfied. Brandi, the store manager, greeted me with a smile, kindness and incredible energy. She was very informative, engaged and had impeccable customer service. She was managing the drive trough and indoor window all on her own and made each of us (I was inside while a customer drove up) feel taken care of and important. I came to put a travel notice on my card, she quickly shared tips with me on how to do that on my app and by calling in then proceeded to make the notice for me. I am very impressed with her, it is rare to see this level of service in today's day and age. Thank you Brandi!!!
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July 2018 by Mikiah F.
Third time coming into this branch. Reminds me of why I don't like coming into branches anymore. Could be just me but each time I felt some of the staff were unhelpful, smarmy and a bit passive aggressive. They clearly are not happy here and it shows. That said, David was a standout. He was helpful and nice. YMMV.
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September 2017 by Pilar Suter
This branch is wonderful. The bank tellers are fast and friendly.
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March 2017 by Kiet L.
Didn't mind waiting for banker to open account but it became annoying when banker start making phone call instead of helping and didn't know much about promotion and banking products. This was on a Saturday( only time I can come in).
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November 2015 by Alice Aline
"Personal Banker" had no excuses for 2% less on 5 year CD (compared to Barclays for example) he expected me to just sign up with their poor rates. Also he reeked of cigarettes. Also the Chase financial advisor couldn't care less about my account. Closing accounts and moving to another bank.
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January 2015 by Amy K.
Situated in the small, very clean and tidy Admiral Junction, the option of well-lit open common lot, private lot or street parking, openings on either side of the bank, drive-thru and ATM out front make this branch very accessible and emanates a sense of safety and security. I stopped by wondering why my debit card got declined at a distant ATM. The teller at the window greeted me cordially enough but directed me to see Ruby to ask her my question. She seated me and very kindly asked me how she could assist. After taking my ID and card, she quickly determined that Chase did not see either of the declined transactions. Voila. The ATM outside had no trouble accepting my PIN and my wallet feels fat and happy again. I prefer visiting this branch as opposed to braving the Alaska Junction street parking just to get to the ATM by Oregon and California. I've never had a single unprofessional encounter with any of the staff.
