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July 2023 by Ermian Wei
I came here with the hope to get my question answered, but I do sense a lack a willingness to explain things. I was also made feeling stupid every time I ask a question. I was rushed through reading the contracts. Though I do appreciate being told where to sign, please don’t tell me to keep scrolling while I am reading. I did get the help I need, but this is a terrible experience. Lack of respect is what I feel es like a lot of commented before.
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April 2023 by Dakota Smith
The lady by the front door was very nice and helpful with helping me reopen an old account from 2015. I will say the heat at this location was cranked a bit high though.
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March 2023 by 董竹语
I really appreciate Wendy, the teller, as an international student with no credit history, it was really difficult to apply for a credit card. I appreciate Wendy's patience in helping me follow up and finally my credit card was successfully approved.
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November 2022 by Rebecca Calloway
David and Cindy went above and beyond to help me with my banking needs. Banking needs aren’t always opening a new account/cut and dry, so it was extremely refreshing to have people know exactly what they were talking about and provide services seamlessly. Thank you, David and Cindy.
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April 2022 by Erik M (Shorty)
Sign on door says they are open until 6pm. They close at 4pm and haven't updated the hours on their door.
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February 2022 by Monique Hill
The branch manager at this Chase location has poor customer service skills! I went into this branch on Friday January 22, 2022 to inquire why my check- which was a $500 advance from my tax preparer was not available to me. I was questioned scrupulously and the manger acted as if my check was not legit. I didn’t appreciate the accusatory tone in his voice and I left the bank in tears and with my issue still unresolved.That following Saturday, I deposited another check from my insurance company (my bike was stolen). I encountered the same bank manager and he was rude and dismissive. I called Chase on Monday January 25, 2022 to inquire about those funds and was told they would be available today January 25, 2022. However, when I went to check my account this morning it says there is also a hold on this check as well.I am very frustrated and upset that I will not have access to my money until over a week from now. I am considering no longer being a client at Chase because of this. I have banked with Chase for several years and have never encouraged an issue like this.
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December 2021 by Yoshi
Came in a bit before closing. Gentleman with a nice suit helped me with some documents. In and out in five minutes. Great customer service.
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December 2021 by Marianne A.
Great, efficient service! I stopped by here the other day and the bankers were all very friendly and ready to help. I was able to talk with Carlos and he helped me with everything I needed. He needed to call the Chase line for bankers. He had to wait on hold for a while since then line was busy, but I was able to leave and receive a call once he got the information I needed. Additionally, he offered to help me understand my benefits and how to add my card to Apple Pay. This was something I was planning to do already and he made the process so efficient and easy. Overall, the customer service here was great and made my errands quick and easy.
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September 2020 by Tianyi Li
Lack of respect
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August 2020 by DM Fashion
Bad customer service. Three Chinese speaking bankers (3 ladies) responded my issues redely. Never had this bad service ever in bank.
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August 2020 by Aaron Chen
I was served by several amazing private bankers there, for a long term.
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July 2020 by alexander bagdasarov
Left my wallet at home and tried to get some lunch money ($20 without ID per their policy). Got kicked out of the branch for not having a mask. Manager didn’t bother to ask me if I had a disability, didn’t bother offering me a mask, just said I need to use cash machine outside. Luckily I also do business with Bank of America down the street who understands customer service and made accommodations for me so I won’t have to go hungry today.
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November 2019 by Brooke G.
I always received beyond awesome customer service at this branch. Kentrice, Jack and Juan are great and are beyond willing to help you to the best of their ability. I love the fact that I am greeted by first name but most if not all the employees if they are not currently helping other customers. I highly recommend banking here.
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October 2019 by Meng Zhang
Hanged up my phone..called again, promised to call me back but never did..What are you guys doing? I had to go to another branch.
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September 2019 by Cindy V.
I'm not sure why this branch has super low stars. My experience here has been nothing but exceptional. I work for a company that requires me to visit the bank on average five-eight times a month to make deposits. The tellers has always been polite and friendly. They go above and beyond to make small conversations with me. I especially love Katrice! She's super sweet and bubbly. Whenever I visit, ALL the people that works there will greet me by my name which makes me feel special as a client. Juan, the manager there has always been helpful. He's funny and very easy to talk to. He will try his best to solve all your problems. I've never gone to a bank that makes me feel excited to come back each time. The atmosphere here is not comparable to any other bank. This is the dream team! They make my job a lot more fun. To note, I personally wasn't a Chase client, but working with them for my job I decided to switch over!
