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May 2023 by Ahmed Official channel
When you call them, they never pick up the phone so I just wanna let you guys know. It’s pointless to even get a hold of them by phone which is how are you are Buisness and not Handling your phone calls
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May 2023 by Fatima Adam
This is one of my favorite Chase Bank branches because their banker Shaimaa is a true saint! I had an issue that had my account frozen for some time and the fraud department was being difficult. I couldn’t purchase anything or even pay rent for several days, Shaimaa went above and beyond to get this resolved! She was empathetic, understanding, and reassuring! She worked hard to get the issue resolved and called me to make sure the issue was resolved. If it had not been for her I would not be banking with Chase. It’s a great feeling knowing there is someone by your side to help with issues like these that make your life difficult.
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May 2023 by Najma Shanle
Shaimaa saved my life literally! My account claimed that I was deceased my and having much trouble with it. She took the time and effort to help me and told them everything!! You have to go to her!!!
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April 2023 by Samira J
I'm sorry to say that it was disappointing that my cheque, but came directly from the treasury is still being 10 business days. I actually did a mobile deposit of another treasury check on my chime account, baby and of business!It's been awhile since I've done conventional banking and this is why. I don't know if I want to believe that a manager cannot override a hold. I guess I hope with the three extra business days for that to happen. At this point I'm not even sure I want to keep the account!Seattle lady was supposed to call me from the other Branch after talking to their manager on Friday and I've course there was no call back, so this is a very disheartening and disappointing! At least being Martin Luther King was slightly less disheartening. But I still have to wait the 30 days I was in such dire need of some of that cash and nothing is really dumb to go above and beyond for new customer since I was making such a large deposit! So I am still not a happy camper. I guess we'll see how it goes...
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April 2023 by James adams
Monica was the only person in the bank that knew what was going on, unfortunately she was busy (with a customer but still came over to help thank you) and the two people that were suppose to help with my wire transfer did not help and just got mad at me. They kept repeating just following the instructions and kept asking me what the name of the account was. I went to the chase up the road after and they were able to actually answer my questions right away and help. Monica should be running this branch. Please hire some people that don't yell and blame the customer. 4pm today!
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March 2023 by pgeezy206
Went to chase to open a account and was greeted by Monica and she was so helpful. It was my first time opening a account. She took her time and explained everything to me and answered the question that I had. Thanks Monica for the amazing customer service
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January 2023 by Kayle Austria
Monica was excellent! She was so kind in helping my husband and I get a joint bank account. We thought it would be complicated but she was very fast and efficient! 5/5 great customer service!
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January 2023 by Trey
Monica was so friendly to my wife and I as we were making a joint account. She was super fast and efficient. 5/5, great service!
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October 2022 by Kyle Mickey
Line is always out the door, only ever have 2 people helping customers out and are always having long conversations with people poorly run.
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August 2022 by Huan Nguyen
This branch is horrible! Nothing ever works here, employees doesn't ever want to help you. Went here so they can verify my identity and the manager says I have to make an appointment which is about 10 days to two weeks. As a business owner it's vital that I get my account up and running again. Now I have to travel a further distance hoping another branch can help me. Seriously thinking of switching to a different bank.
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July 2022 by Nam Nice
Nothing ever works at this location. Drive-thru ATM always down and can’t even get to the inside ATM after certain hours. Incredibly frustrating, especially in an area where many businesses take cash only.
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June 2022 by Terry Chen
I've been banking with Chase for over 8 years now. I went into the branch and hoping they could help me with verifying my identity for TreasuryDirect. All they have to do is verify my identity and put a branch stamp on the authorization form. Waited 30 mins and learned that they don't want to do it for me. No reason, just no.
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February 2022 by Cassie
Shout out to Kathy, friendly, patient, and everything you need to add some sunshine to your day. .that goes for the whole crew. Every time I've come to this bank I'm assisted above and beyond what I came in for-without asking. Clean, professional, the staff greet customers by name it's pleasant. I've been with Chase 15 years and this branch has been the most memorable. Thank you, team!
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February 2022 by La Na
Literally every time I call they are never available and I live out of town and when I go to use the ATM it never works or has cash the car doesn’t work for the door inside the building it’s just super super sketchy chase
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February 2022 by JAY
Can’t use the atm outside the business hours. Things just don’t work at this location.
