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November 2024 by Ramy Hardwick
I have always had great service here. Everyone is always nice and helpful. Location is so convenient for me. Five stars!
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August 2024 by Kenji Lee
Keep the atm, close the branch. 4 tellers standing around doing nothing but none are qualified to open accounts or do anything the atm can't already do. Just go to the Northgate branch.
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July 2024 by Aaron Robinson
Went in to cash a check written by a person who banks at Chase. They would not cash the check. A check from their bank.
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July 2024 by cesar cruz
This is not a matter of this branch, most likely. But the business banking is bad in this bank. I wrote a check for one of my employees and the bank returned. Employee called me mad, bank acct had funds but the bank excuse: “ we thought it was fraud “. So they really want me to call every time I write a payroll check??!!!! Never seen this before. Done with chase
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February 2024 by LL Bailey
They are pretty good and helpful here. ATM at night is sometimes sketchy with people camped/sheltering right next to ATM in door cubby. NO DRIVETHRU!
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October 2022 by Lany Seattle
June Lee is very good and very professional .I love this place ❤
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September 2022 by K. P.
Chase has walled itself off from its customers. There is simply no way to speak with any Chase employee over the telephone at the bank branch or even in their New York base of operations . And while the website says they offer notary services to customers, they don't accept calls so it takes a trip to the bank branch to set up an appointment. In my case, when i got to the brank, a teller with an unkempt beard told me that there was no notary in the bank that day. They also train their tellers by throwing them in front of customers. There the tellers fumble around unable to carry out even the simplest tasks. It is ridiculous to staff the bank with new hires who can't yet function. 25 minutes for a simple deposit! I suppose the business plan is to make the service so bad that customers will start to use the ATM instead. If that's the plan, it ain't working for me.
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January 2022 by Shirley Wang
I had my best bank experience here. The private client manager Mr. Lee is so wonderful and nice, explaining everything very detail. Highly recommend here!
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October 2021 by Adrian C.
Juneil Lee is an excellent banker at this branch. Very good customer service.
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July 2021 by Wei Li
I had my best bank experience in this chase bank branch. The account manager Mr. Lee is so welcoming that I feel privileged to be a chase customer. I definitely can see why this branch had 5 star. My experience was beyond perfect. Will definitely visit again, and very proud to be a chase customer.
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June 2021 by W L
I had my best bank experience in this chase bank branch. The account manager Mr. Lee is so welcoming that I feel privileged to be a chase customer. I definitely can see why this branch had 5 star. My experience was beyond perfect. Will definitely visit again, and very proud to be a chase customer.
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April 2021 by Vincent Lam
Chase mortgage refinance process is a disaster. Chase currently holds my loan, I'm (was) a private client member, have top tier credit, good LTV - nothing that should hold up an application. Applied for refinance in May, almost 4 months later and still no closing. Just a lot of wasted time. I went elsewhere and recommend the same unless you want to pay too much for your loan and wait a long time to close. On top of that, I get charged a $500 fee for not delivering. Wonderful - thanks Chase!This review is directed at the refinance experience. Asides from that, the staff here are friendly and helpful for my other banking services.
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October 2020 by Brayden Lam
Chase mortgage refinance process is a disaster. Chase currently holds my loan, I'm (was) a private client member, have top tier credit, good LTV - nothing that should hold up an application. Applied for refinance in May, almost 4 months later and still no closing. Just a lot of wasted time. I went elsewhere and recommend the same unless you want to pay too much for your loan and wait a long time to close. On top of that, I get charged a $500 fee for not delivering. Wonderful - thanks Chase!This review is directed at the refinance experience. Asides from that, the staff here are friendly and helpful for my other banking services.
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October 2020 by Lam B.
Feel sad to give such a low rating as most of the folks are great but their mortgage refinance process is a disaster. Almost 4 months into a refinance and they are unable to close. They already own the loan and I am a private client member but over 3 months for a refinance? I went elsewhere and recommend others do as well.
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August 2020 by Beixing zhiguang
Good people. Very pleasant visit experience.
