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April 2025 by Rebecca Coleman
I visited this branch looking for help with an issue that needed to be resolved via a phone call with the company. I had gotten some mixed messages about how to resolve this issue and felt irritated with that news from the teller. She could tell I wasn't happy and took the time to take me to a desk and navigate the phone call with me. Thanks, Mai Nguyen!!
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January 2025 by Dane
It's 2025 in a rainy city and in a very car-centric location. How do you not have a drive-thru ATM?
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November 2024 by T G
Chase Bank has always been polite and courteous when I need to go inside for banking
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September 2024 by Julio Meneses
I'm sitting in my car trying to process what the hell just happened, walked into the bank with 10 Benjamind in hand wanting to open a checking account, I told the oriental lady what I wanted to do, her reaction made it seem like she believed that I was some type of undocumented individua, she asked about my status here, I told her I'm a US citizen, the she told me to wait, ten minutes later she comes back and tells me that no one is available and that I needed to make an appointment, I told no thank I'm going to a bank that wants my business, Never ever will I do any business with Chase bank, and I hope nobody does either,
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December 2023 by Stephen C. Hayes
Went there recently to close my debit card account, because I have lost close to $350.00 from fraud charges, causing my checking account to be charged overdraft charges. They didn't help me close the account, I had to do that online. I'd recently had fraud notices from them, but if I acknowledge with a yes, my debit card is canceled and it takes a week to get a new debit card ? how do I get gas, food, etc etc. Since 11/04 I've lost $850.00. Being robbed by Arrowhead Gardens, fraudulent debit charges, overdraft charges caused by those events! And I'm getting very frustrated ? because I'm a mobile homeless 78 years old guy, trying to survive a cold winter.
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August 2023 by Rebecca Gilden
Great customer service
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February 2023 by Hattori Hanzo
3 employees on the floor and two behind the counter. I wait in line, and when it's my turn the teller told me she cannot help with cash transactions. Id have to wait in line again and eait for the other teller. The other teller was nice and efficient.Seems like everyone at this branch is focused on the acts and processes and not on the customer experience.If I hadn't been to other branches and experienced better, I probably would have assumed that this is just the way it is.
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November 2022 by Keenan Stevenson
No greetings and only one teller available who was highly rude. Manager seemed to not want to be available to assist hiding behind wall, while other employees sat around watching.
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November 2022 by Christopher Ruiz de jesus
Unprofessional and very rude almost like they didn't want to be there doing what they get paid to do wouldn't recommend this location said they were busy to help me at all and they had no one in their lobby but 1 person
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August 2022 by Denice Rosario
Mai is the best!
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December 2021 by phuoc lam
I don't believe that the customer service is really bad.
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September 2021 by Mary Jo Bukovic
Extremely poor costumer service. They don't answer their phone and have no means to leave a message. They don't show up for appointments. No on-site management to discuss issues. And no place on Chase website to voice concerns. Would give negative stars if I could.
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September 2021 by Andy Huynh
This branch lives up to their ratings. My experience was awful. I had scheduled a meeting prior, I show up but had to wait over half an hour later for my scheduled meeting. Ill give you the benefit of 5-10minutes but any longer what's the point..
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August 2021 by Ellada Pantilidi
Awful Chase Bank service. Today they brought me to high pressure. They really bullied me. Someone is withdrawing money from my account - yesterday I came to the bank to help me stop the theft from my debit account. The bank clerk, Nicole, told me to come the next day. I came again the next day. Again Nicole did not want to help me, she chewed gum loudly and told me to call the place where my money was being stolen. She didn't even want to open the computer until I became indignant and nervous. Then the manager came and he was also in no hurry to help me and also advised me to call those who steal my money myself. My English is poor - I am convinced that it was for this reason that they did not want to help me. My next step is to contact the BBB.
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August 2021 by Sandra Reyes
Great customer service!!!
