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May 2025 by Nina West
I can’t speak highly enough of my experience with Jason and Cecille. From the moment we connected, they were incredibly friendly, thoughtful, and truly had my best interests at heart. They took the time to guide me through my options and helped me find a smart, interest-free loan solution using credit cards. I’m so grateful for their support and care throughout the process—it made all the difference! Thank you!!
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May 2025 by Megan Lewis
Jason is the absolute BEST!!! He went above and beyond to help me with the issue I was having. Cant thank him enough to take the time to resolve my problem. Customer for life!
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May 2025 by RUSLAN JAN
I had a truly wonderful experience thanks to Michael Lewis Beck professionalism and kindness.
Michael was incredibly helpful, patient, and attentive to every detail. It’s rare to meet someone so dedicated and genuinely caring in customer service. I truly appreciated the support and left feeling confident and satisfied. Thank you so much for going above and beyond!
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November 2024 by S D
Cecille helped me with an international wire transfer, and provided some of the best customer service I’ve ever received. I would highly recommend working with her. Thank you! 🙏🏼
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May 2024 by Lawrence Fosnick Davis
Great service and products
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May 2023 by S H
Worst Chase atm in Seattle. Extremely unsafe. This atm distributes cash and then it won’t take the exact same cash as a deposit. It’s “unable to read” it’s own cash and then spits it back at you in a very unsafe place. This is not new. Address this or lose business.
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April 2023 by Nathan Harold
Won't cash savings bonds unless I have a "deposit account". Sure I have four chase credit cards, but apparently that's not enough. They cashed a lady's check despite her not having an account. The last time I cashed a savings bond was at a different chase branch and relatively recently. Discrimination?
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November 2022 by Wasy Aziz
Bank, not unlike most other banks.
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June 2022 by Nu L.
Me and my husband wanted to open a new account and Mr.James Chao helped us out, answered all of my questions in a top-notch service. I felt lucky that we met him. Keep up the good work!
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August 2021 by Tony Bode
Jason helped me with a home loan issue I was having. Even though I didn’t end up needing Chase to solve the problem he was tremendously helpful in finding a solution
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February 2021 by Sam S.
It was my first time going to the Chase bank in Ballard. They were so helpful with getting me what I needed. The teller greeted me right when I walked in and even gave my dog some treats. The bank was clean and there were social distancing pads on the floor for where to stand. The friendliest Chase bank that I've been to.
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September 2019 by Mykylie Myzak
I have been dealing with identity theft and identity fraud. Someone illegally opened a checking account in my name at Chase (I have never and will never bank with Chase) even though they did not have a matching social security number or correct info beyond my name and address. They were also able to open the account despite my ID being voided and reported stolen prior to the account being opened. The thief has been able to write several fraudulent checks, that have of course bounced, in my name and I have had to take a day and a half off of work and lost wages to deal with the issues. When I went to this Chase location to get a notarized affidavit to submit to a store where a fake check was written, they REFUSED to notarize the document because I am "not a Chase customer". So I had to go somewhere else to get that taken care of all because I wasn't a customer. James was nice enough but not knowledgeable at all and had no idea how someone was able to open an account in my name without a matching social and could not understand how they were still writing checks after the account had been closed. I had to explain multiple times that if the checks are not run, stores take them and then try to collect the money later. I also had to explain twice that I was not a Chase customer because he continued to be confused as to why I was at a Chase bank if I did not bank with them - I was there because someone else opened an account in my name at Chase! I have asked that Chase pay me back for the credit monitoring services and/or the lost wages that have resulted from their mistake and they have been dismissive and rude, telling me that there is no recourse I can do - They do not compensate in ANY way at all and they refuse to admit their mistake in letting this account go through. I am appalled at their service and horrified that all it takes to open a checking account and cause this kind of havoc is a name, and it doesn't even have to be your own. Beware people, this could literally happen to anyone at Chase because they have flawed systems in place and don't care about people!
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August 2019 by Suzan Matt
He's Name is Zhi Yang(james) Chao the one speak to the worst costumer service i have. He's Not Listening just give wrong information. He pushed you to leave the bank and trying Not ask more questions. And i told him how Rude is that he apologies what he did. And he excuse miss understanding. I told him Please Stop NOT missundrstanding clearly, he want me to go out. still i'm upset about what he did. Different Chase banks are they give excellent service. They respect customers. I have a very bad experience in this Bank.
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August 2019 by Esta K
The manager of the branch is so awesome! And Jeff is so great! Thanks for helping me guys ^_^
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July 2019 by J ___
Nice people.
