-
January 2024 by Ognjen Novakovic
I had got hit by someone whenever my VW ID.4 was parked. They had it looking JUST like it was before the accident! And they kept me posted anytime I needed an update. Just an overall awesome experience!
-
November 2023 by Elite Holder
When I brought my vehicle to Collision Care Center for a simple scratch and dent repair on the fender, the cost they quoted was reasonable and the staff appeared competent. They assured me the job would be completed within a week, which I found quite efficient. However, my satisfaction faded when I saw the finished work: the paint didn't match perfectly, and the door was not aligned correctly, leaving a gap. Although they were prompt and there were no surprise fees, the persistence of the scratch, especially noticeable in direct sunlight, and the lackluster response from the staff when I raised these issues, were disappointing. Considering the outcome, I'm reluctant to recommend Collision Care Center, especially to those who value precision.
-
November 2023 by lizbeth pineda
I found CCC when another shop did not have the "man power" to fix our car when it got hit when parked and they went above and beyond for me. They were very communicative in the whole process and did an amazing job, Very glad I found this shop with a fast opening. I highly recommend them for any collision care need.
-
November 2023 by Laurel S.
Everyone was super nice and accommodating when we had to have our car towed there after being rear ended on I-90. The estimated completion date came within hours by email and (if accurate) will be much faster than anywhere else we called before choosing Collision Care Center. A woman whose car was smashed in an accident was picking up her fixed vehicle while we were checking in and she was super pleased with the results! I'm hopeful our beloved car will look and drive great when we pick it up... hopefully in 10 days.
-
October 2023 by kashyap patel
I had a disappointing experience with Collision Care Center. I initially booked an online free estimate but didn't receive a response. When I called, the attendant was rude and refused to provide an estimate. Instead, they asked for $35 to view the photos I had shared during the supposed free online assessment, which was clearly advertised as free on their website. This kind of customer service was frustrating and left me with a negative impression of the center.
-
September 2023 by Christopher Madison
Don’t often write reviews, but sometimes stand-out service needs to be recognized. I can’t recommend Collision Car Center enough. Definitely, put your trust in these folks! 110% given beginning to end. Binh listens very carefully to his customer’s needs and concerns… then makes sure those are satisfied… and then he literally goes the extra mile. My car looks, even under the closest inspection, like nothing ever happened to it. Not that I’m looking forward to my next fender-bender, haha, but you know where I’m taking it.
-
May 2023 by Cody Wenzel
Gave us a quote to fix minor bumper repair, then we waited like 4 months to get in, then they said the quote had errors and wanted like $700 more. I reviewed it with them and was able to knock off like half the line items to actually fix the plastic bumper part that was broken. So after they tried to increase the price it was half the initial quote. I'm guessing they did like that because they snapped off like half the bolts holding the bumber on and didn't drill them out to replace them, just left them, super obvious. $1500 to swap a $200 piece of plastic. They also broke the rear camera in the process of swapping bumper and didn't fix it because it worked fine when we dropped the car off. Would not recommend this place to anyone.
-
November 2022 by Mark Franks
Collision Care is the Best Autobody shop in Seattle! I have only heard good comments from other people and they have helped one couple who needed there car in 7 days which after Covid all the shops were booked for months !Collision Care worked overtime and made it happen!
-
October 2022 by Brian Lawrence
I’m a fan of Audi. I’ve had two prior collision repair experiences, both of which I had done at Queen City Auto Rebuild. Queen City was recommended by Audi Bellevue. Audi Seattle, on the other hand, referred me to Collision Care Center as well. After a horrific experience at Queen City where the customer service was ghastly and my vehicle took months to get done (I forgive the supply chain issues, but the horrific communication was unacceptable), I decided to give Collision Care a shot. I’m glad I did. The estimator was lightning fast, they were super upfront on when the repairs would be done (long lead time before repair, but at least I knew upfront, rather than Queen City where I was in early, then my car sat for months), delivered on time, and communication with both my insurance company and the insurance company of the person who hit me was great. The quality of work so far looks fantastic. I can’t tell there was a repair. Really recommend this shop. Hopefully I’ll never have to use them again, but if my luck with this car continues the way it has, I’d definitely go back.Services: Painting
-
July 2022 by Vince Coby
I don't normally write reviews. However, I would be remiss if I did not share my complete satisfaction the two times I have left my car with CCC. The customer service has exceeded my expectation and the workmanship is second to none. I would not hesitate to recommend them to friends & family.Services: Painting
-
June 2022 by Vince C.
I am not one who normally writes reviews. However, I have had work done on my car multiple times at CCC. Each time the customer service has exceeded my expectations, and the workmanship is second to none. I would highly recommend them to friends & family.
-
February 2022 by Mitch H.
We had extensive damage to our new VW SUV after getting hit on the highway - all airbags deployed, passenger door destroyed, wheel destroyed, etc.. The car was originally towed to a place the insurance company recommended, but we decided to have it towed to CCC instead after hearing good things about them from a local VW dealership. We're extremely glad we made the switch. Repairs took 3 months (supply chain issues, etc.) and CCC kept us informed and updated for the entire duration. CCC was actually more responsive than our own insurance company so we ended up talking to them a lot. Invoicing was crystal clear and repairs were warrantied by CCC despite not being one of our insurance company's usual shops. The car now looks brand new. CCC even fixed some minor damage that was missed in the insurance estimate, and did so at no extra charge. Car was also nicely detailed when we picked it up. I would give more than 5 stars if I could.
-
October 2021 by Charles Nitze
The crew at CCC are not only experts in body work but are spectacular people to work with. They were very flexible with my schedule!! Even with tough constraints they were able to turn around my car in mint shape. There's a good reason they have so many beautiful cars on the lot... I would trust them with my Audi any time! Thanks!!
-
October 2021 by Jonathan Frizzell
Thank you Lani, Binh & the entire team
-
August 2021 by Philicia Saephan
Great team. They always stay consistent and take great care of my repairs and cars. Thanks you guys!! I highly recommend, they're professional and thorough and follow up very well
