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November 2025 by Ben H
Cook's was great in repairing my car after it got hit while parked. The paint job looks really good, and everyone I worked with was very nice. Thanks!
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October 2025 by Coach Primo
Jean and his team are amazing. I had my car at VC auto repair in Marysville. They were trying to fix a totalled vehicle. Jean at Cooks told me to get the vehicle to him and he would make sure my best interest were taken care of. Jean believes in customer first and profit second. Thank you Jean, you will get me and all my friends and family now.
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August 2025 by Alex L
Clint went above and beyond to inspect my vehicle and explain the process with repairs and insurance after I was involved in a fender bender. I had other issues with my car unrelated to the accident that he also took the time to look over and advise me. He very kindly and patiently answered all of my questions, without making me feel uncomfortable or silly for not knowing it. I cannot understate how much I was treated with kindness and respect here, which unfortunately is so rare for a single young woman in these scenarios. For one of the repairs unrelated to the accident, he recommended I go to another place to save me money. It says a lot about the integrity of a person who will turn away business because he cares about the customer’s experience and wallet. I cannot recommend working with Clint enough.
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July 2025 by Diamond-Vitanza Family
Never written a google review, dont plan to ever write another one. Just here to say these folks were absolutely incredible with my car, super nice to my kid who came with me to pickup, and I will be exclusively using them in the future.
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April 2025 by Kaitlyn Uchishiba
After getting into an accident, we were referred to Cook’s by our car dealer and decided to go with them. We had to wait almost a month just to drop off our car, which we assumed was a good sign—they must be busy because they do quality work. Unfortunately, that wait should’ve been a red flag for how slow and frustrating the entire process would be.
We were initially told the repair would take 3–4 weeks. Instead, we were without our car for 6 weeks. We had to call regularly just to get updates, and every time we did, the timeline changed. The delays were always blamed on staff issues or other vague excuses, but no one ever took real ownership, just shifting timelines.
When we finally got the car back, the exterior looked fine, but the inside was a mess—covered in a layer of dirt and dust, as if it had been sitting neglected for weeks. Even worse, we soon discovered that one of the tires had a screw in it, causing a leak. We ended up needing to replace the entire tire. I reached out to Clint with a photo of the screw, and his response was extremely disappointing. He claimed there was “no way” it came from their shop—even though he admitted they use screws like the one pulled from the tire—and then said the damage likely happened just from the car “sitting too long” in their lot. He said the screw looked “too old” to be from their shop.
If I could go back, I would absolutely choose a different repair shop. I’d also document every inch of the car before handing it over. The lack of communication, delays, poor condition of the returned vehicle, and complete unwillingness to take responsibility made this experience incredibly frustrating from start to finish. I would not recommend Cook’s.
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February 2025 by Nick Rohde
Cook's did a great job repairing my car after a mishap. Clint and everyone I interacted with was polite, professional, and communicative of what the plan was and where the car was in the process.
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February 2025 by Jacob Levy
They coordinated with insurance and rental company and straightened out rental length problem. True to their word and expedited the repair. Very professional 👍
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December 2024 by Filbert Giovanni
Great bodyshop. Went to them because my fender liner was detaching, they didn't bullshit me and showed me how to fix it and where to get the parts. I was able to do it myself in under 30 minutes. They didn't even charge me for it.
10/10, recommend anyone with car body issues get them checked out here first.
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October 2024 by Michelle Beaumont
Professional, clear communication, friendly
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October 2024 by Debora Davenport
.My experience at Cook's was excellent. Got my car back quick and it was perfect. Jean even touched up a couple of spots at no charge. Professional, friendly and a pleasure to deal with. I highly recommend!
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October 2024 by William Reilly
Terrible. They had my car for 10 days. Finally after 10 days they said they would not replace my rear bumper because they did not like the previous repair that someone had done to the rear end of the car. That is their right I guess but they could have told me before 10 days. They said they understood the insurance company was going to let me know this but that did not ever happen. All through the 10 day period I kept getting emails from them that everything was on schedule and everything was OK with the repair. When I mentioned this to them they said these emails are auto generated and they really had no idea about them! Plus they left the back of my car a mess by putting everything from the trunk in the back seat, leaving it there as well as all the dirt and debris from the trunk.
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September 2024 by George Hinman
Had a surprisingly good experience with Cook's. They replaced the bumper on our 20-year-old-old Volvo. It looks great.
Unfortunately, the part came to them unpainted and unexpectedly raised the cost of the project. The general manager, Jean Richard, was very gracious and accommodating. In the end, we paid 10% above the original estimate, and Cook's covered the rest.
I'd recommend exploring possible contingencies when you get your estimate (and any associated costs), but I'd also be confident that you're working with a team that values its own integrity and your satisfaction.
Good workmanship. And even better customer service. Thanks, Cook's!
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September 2024 by Jeff Whang
Excellent shop and Volvo certified!
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August 2024 by Vicki Smith-Jones
Best Volvo auto shop in town. Very courteous and helpful. Easy to work with
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May 2024 by 綾部琢磨
April 10, I got their help. They are so kind and professional. Taylor is awesome !! This is one of the best places in Seattle.
