-
November 2023 by T. Shellhorn
These guys are great. Perfect job every time.
-
July 2023 by Mark Madion
Had a large scratch on my car - while fixing it they found work underneath was done incorrectly and fixed it as well. Communication and customer service were great. My car is better than before it was scratched! Cannot recommend this place enough!
-
May 2023 by Douglas Elwin
The staff here went above and beyond to keep me in the loop for all activity and coordinated with my insurance and car rental on my behalf. They double checked all parts of the car to make sure it was same as before.
-
March 2023 by Diane R.
I had excellent service at Cook's Auto Rebuild today! Everybody I interacted with was very friendly and professional. They went above and beyond to explain my options to fix a dent in my fender that was interfering with the opening of the door. In the end I decided not to get the whole fender repaired but they bent it a bit to stop it from hitting the door at no charge. They also told me how to find the code for the exact color of touch up paint that I would need. Overall, it was a great experience and I highly recommend them.
-
March 2023 by Michael Wilson
I guess they think they are the customer. After waiting 3 months for a simple repair, nothing happened after having my vehicle for 4 days of an estimated 3-day repair.I called on day four to make sure I could pickup my vehicle and was told Jeff, the person handling my repair, was out on an errand. I waited 2 hours and decided to swing by.When I arrived, Jeff was in his office and came out and started to explain why nothing had happened to my vehicle. Before he could finish with the all his lies I stopped him to help save the embarrassment of having to come up with even more lies.I asked if he was going to pay my rental car fees and he had the nerve to say that the insurance company was required to pay for it, even though they would have been paying for his incompetency.So, if you want to roll the dice and hope that Jeff will actually provide you with customer service, go for it and I'll wish you luck. You might want to test his phone-use skills beforehand though. Maybe he has never been trained on how to pickup the receiver and dial a customer's number.
-
December 2022 by William N Primozich
Jean and his team are amazing. I had my car at VC auto repair in Marysville. They were trying to fix a totalled vehicle. Jean at Cooks told me to get the vehicle to him and he would make sure my best interest were taken care of. Jean believes in customer first and profit second. Thank you Jean, you will get me and all my friends and family now.
-
December 2022 by Bernie Macias
We used them a couple of times once through insurance for a small fender Bender and the other for a floor plan cover which fell off. For the floor plan cover we did have to do a comeback as it was fully repaired, but they took care of the issue.
-
June 2022 by Kathleen Z.
We have used Cook's about 5 times over the years and I will never take a car in for repair anywhere else. They are efficient and professional. They work perfectly with the insurance companies. Our cars look amazing. I hope I will not need to take one of our cars in for repairs again, but if someone in my family has an accident, we will take the car to Cook's. They have been around for a very long time!! They are very honest.
-
April 2022 by Erik N.
Recommended by Volvo dealer. Repair was done on time and looks flawless. I'm glad to have my dent fixed.
-
January 2022 by AP Anderson
The Cook's Auto Rebuild team is extremely professional. When my car is in their hands, I am worry free. They take responsibility for their work and I have not encountered a better work ethic anywhere. They see to the smallest detail when handling my car. They also have amazing customer service!Service: Body & Trim
-
October 2021 by Carol
Cook's Auto Rebuild gave us excellent customer service and an excellent auto body repair. Our F-150 truck had a dent in the rear passenger door, and the insurance gave a low estimate in comparison with Cook's. Cook's recommended replacing the door because of the components inside the door, which were damaged. The insurance company insisted on sending used doors, whereas Cook's was recommending a new door. The insurance company sent two doors both of which Cook's rejected because they contained prior damage, before the insurance ultimately accepted that a new door was needed. We thought it was likely that we would need to pay well beyond our deductible in order to get the repair done completely, but Cook's took on the communication with the insurance company and justified the cost. Ultimately, we paid only our deductible and the truck looks amazing. Good as new. Excellent color match. They made everything easy for us, and we are thrilled with the result. They went above and beyond to make sure the repairs were done to their high standards and satisfied warranty standards.Service: Body & Trim
-
September 2021 by Marlene C.
Wish I could give them more than five stars. I scratched my car badly and had less than a week to fix it before my parents (who are paying for the car) came back from a trip. I was TERRIFIED. I immediately called around and Jean, the manager said he could have me come in for a consultation. He was truthful, responsive, and completely understanding about the situation. He heard out me and my concerns, and seemed to genuinely care about it. He was truthful and told me he would try his best, but there was no guarantee. I left my car with the shop, and low and behold, when the day came around, I got the call that it was finished and my car was ready for pick up. I almost cried when I heard the message because of how much stress and worry was lifted from my shoulders. When I got to the shop, who were super understanding about me being late and coming a few minutes before closing (completely my fault), my car looked SPECTACULAR. IT WAS LITERALLY LIKE IT NEVER HAPPENED!!! The exposed metal and scratches were gone, the fender plastic rim was replaced, and even the detail of the slightly pushed in/dented metal was somehow undented. I swear they do magic or something because it was beautiful. I cannot say enough good things about this shop, the manager is wonderful, the front desk lady was so sweet and caring, the other staff members were so reassuring, AND there is an adorable friendly super cute doggie that I got to pet there. I will recommend this place to all of my friends, and cannot thank them enough for pulling through and saving my butt, when I screwed up.
-
September 2021 by Aized Jamal
Wonderful company and their service…
-
August 2021 by Rev Justin Almeida MDiv
My 2018 Nissan Leaf was accidentally hit while parked resulting in rear fender damage. Cook's came highly recommend in the neighborhood and I am glad I visited. The staff was pleasant and professional, very responsive to questions, and highly reliable. Not only did they finish the repair work ahead of schedule, it came in under estimate which saved me time and money. Huge tanks to them all!I highly recommend Cook's Auto Rebuild for your car's body repair needs!
-
August 2021 by Kristin A.
At last, an honest auto repair shop! I had a great experience at Cook's Auto Rebuild today when I requested an estimate for the damaged passenger side mirror of my Subaru Impreza. I told the estimator, Chris, that I thought the pieces could possibly be snapped back together. He took a look and, sure enough, was able to pop the parts back in place. I also requested an estimate for some paint repairs to the bumpers. He gave me a fair quote and reassured me that if I opted not to do the repairs, my car wouldn't rust. No upselling or B.S.! Just honest, straight-forward answers. It's great to find someone you can trust.
