-
December 2023 by Donny L.
Always a long waiting line, not enough staff working at the counter. Very hard to find parking
-
December 2023 by Patricia Williams
We purchased 70,000 mile warrantly tires. At 17,000 miles, after diligently taking them for 10,000 mile rotation - I took in again for 2nd rotation & was told ONE tire was too worn at the edge so they wouldn't rotate. I couldn't believe it. Then they said I needed to buy 2 new tires to balance. When I questioned further, they admitted I only really needed one but they didn't stock the same tire. Then they looked and said they couldn't order my tire. They also claimed it was MY FAULT because I hadn't taken them for alignment which needed to be done each time I got new tires. I had NEVER been told this before and THIS TURNED OUT TO BE A BALD FACED LIE, which I found out after I paid $150. for alignment. (Costco doesn't do alignments). Then I went elsewhere to get the one tire and they pointed out that all of the tires were worn on just the outside edge. We called Costco & they refused to honor the warranty on the basis it was over 5 years since we purchased (can you say COVID?). We called all the way up the chain of command with no results. So now, I have to buy 3 new tires and supposedly another alignment. I don't trust a word these shysters say. DO NOT TRUST A WORD THEY SAY. And don't bother buying long warranties as all they will do is point out the fine print, which nobody reads, and stand behind nothing but RIPPING YOU OFF. Never again. I have been a Costco shopper since their inception - maybe not quite as long for tires. I've seen things go downhill since their original management changed but never believed I'd experience such swindling as I did in the tire dept. I'm am seriously thinking of dropping the overpriced membership. If you shop around you can get as good or better deals without overbuying, overpaying and especially over-consuming products that end up in landfills. Shame on Costco.
-
December 2023 by farhad bahrehmand
Avoid this center. I ordered 3 tires according to the guide on the website and made an appointment to change it. After 1 hour they called me and told me the tires were not compatible and they can replace all for for 30$ extra. I agreed but on check out they told me I have to pay more because they made a mistake and 30$ was not accurate. I didn’t see any benefits in their service and I ended up paying even more.
-
December 2023 by Rick Kester
Worst customer service and they do NOT CARE about the work they do. We spent $1100 on 4 new tires. A few days later one began losing 8-12 psi per day, so we tried calling to get an apt. They literally never answered their phone, called probably 8 times. Decided to just show up on a Saturday since we both work 5 full days a week and that’s the only day it works for us. And they said they wouldn’t do anything that day and we should just “show up early” on Sunday and leave the car and they might get to it. So we paid for a service and a product and they don’t care about getting it fixed. I truly wish every member of the tire center the absolute worst and hopefully Costco can fix their horrible division of knuckle draggers.
-
December 2023 by Liang Du
Sharing my experience because it sounds like we all need advice navigating this place! MAKE APPOINTMENTS ONLINE. You do have to create a new account (outside of your Costco account) but it is sooooo easy!TL;DR: run if you see or have to work with Brian (white, glasses, strawberry blonde hair). Jeffery will take good care of you.I love Costco and that includes Costco tire. In Apr 2024, I had a really bad flat (puncture deflated tire within a few hours). Because they were still in warranty, paid $80 for the new one. They did leave off the car logo cap, noticed it a week later, but Jeffrey let me know to purchase one and then bring the invoice in for a reimbursement. Handled in real time.Last week, my tire light came on after already filling up once, made an online appointment for the next day. Brought it in, they told me there was a sidewall nail puncture and it was not fixable. Brian rang me up for 4 tires, I said wait I don’t have AWD, then he changed it to 1 tire and gave me the price. That’s all fine but where it got sketchy was when I told Brian that the original tire is under Costco warranty because we bought them there. He tried to convince me that 2019 (purchased) to now is “out of” the warranty. ?? Then he told me the warranty doesn’t follow the vehicle, it follows the purchaser WHICH IS FINE BC MY DAD BOUGHT THEM and we are in the same Costco account. Basically wouldn’t take my word for anything, made me feel bad for asking questions and challenging him. So I had to go BACK in and bring all the historical paperwork to prove it: I WAS RIGHT. Thank goodness Jeffery was there the second time I went in and helped me out without any hiccups.Costco, GIVE JEFFERY A RAISE! And reassess where you want to put Brian… he clearly doesn’t work well in a customer-facing situation.
-
December 2023 by Sachin Bhatia
Can’t even answer their phone. I’ve tried for 2 hours and can’t get anyone to pick up. Costco should stick to selling big boxes of junk and stop trying to provide services.
-
October 2023 by Nik Pershing
I went in to buy a new tire after I got a flat. Purchase went smoothly, the person working the counter was helpful and friendly. I have them my details but never received any communication about my purchase. I eventually called back and they said they had got them in but they didn't let me know. I asked for an appointment and they told me it was over a week until they had an opening. I expressed disappointment they didn't communicate. They made me give them all my info a 2nd time and we're rude about it. Then I never received appt confirmation email or text dispite telling them all the info. Went I get to my schedule appt time they are delayed and tell me it'll be 1.5hrs to change 1 tire. Their system went down so I had to tell them all my info a 3rd time. They called me 2 more times asking what tires I bought and then which tire needed replaced, even though I had told them when I got there. They were pushy, demanded info from me that they already had and made jokes at my expense. When I left I discovered they didn't return my spare. I called back and after waiting they hung up on me. I had to march inside to ask for my property back. Not worth the savings to shop for tire here. I hope they do better.
-
October 2023 by Milla Rojas
Literally the worst customer service ever. Took my car in to just get the tire checked for a nail or put some air into it. Eric told me I would have to leave my car there(which is fine because I had to go to work) but they couldn't give me a time estimate and then said it could be as late as 8:30pm. I called 5 hours later to get an update and they immediately put me on hold. I was on hold for 10 minutes, I hung up and called back. The lady was rude and immediately put me back on hold. I wouldn't recommend coming to this location for tire service unfortunately.
-
June 2023 by Alek Kvinge
0 stars never go here if you care about how they treat you and your time, Dylan made an appointment for me weeks in advance just to forgot about it and not get it fully scheduled, why would I buy tires and wait just to be forgotten about on the day I requested off work, I’ve been going to Costco for years and they normally nice but when I try to explain what happened the lady on the phone gets mad at me then puts me on hold for 30 minutes just to give it to the “manager” Dre who laughs at me on the phone?? Seriously are you a child??? So very Unprofessional they don’t care at all about you. They will laugh at your face. Never go here trust me I’ve never been treated this way, Costco needs to hire nice people and work on their customer service.
-
February 2023 by Muya Chang
Be careful about this "Roberto" guy, super rude without any reasons. There are some other reviews saying the same thing, glad I am not the only guy who felt so.I came here to replace the tires two days back but was missing the hub centric rings. I was told to come drop off the car any time during the day once I have the rings since it doesn't take much time to install the hub rings. So I came here today but was then notified I should only drop off the car at 8am. This is not the worst part though, I think the worst part was this Roberto guy who was super rude, otherwise it was still within the acceptable range.I ended up going to the discounttire just across the street and they are 10 times better. They installed the hub rings with no charge and finished it in 1.5 hours. Highly recommend over this tire center.
-
February 2023 by Mood enyaz
Second time this is happening. The people who checkin should be professional (at least respectful). The first time I went the guy was not at all ready to help. He was rude to customers, and I observed multiple unpleasant interactions with customers while waiting in line. In my case, he basically refused to explain the type of tire options I have and told me he has only one type for tire. Either I have to take it or not. The second time, I came with a punctured tire and try to change/repair the tire. Waited about 10 minutes until someone came to help. The guy came and when I start explaining the situation, he said we don’t have anytime, you should come back some other time. I explained to him that the tire condition is a safety hazard, and asked him at least to change the spare tire or leave the car with him . He said he didn’t have time for that and I should come back another day. BTW this is about 5 hours before closing time and my tire wasn’t in driving condition. My observation is that there might be an office culture which make this two individual feel entitled and disrespectful.
-
January 2023 by Matthew Offerman
This shop is extremely slow. I have taken my car here for new tires and twice for a tire rotation. The new tire installation took 3 hours and both tire rotation visits took more than 2 hours. I made my appointments early in the morning so that they would not be backed up with earlier appointments. The actual tire rotation took then about 15 min (I watched them). I don’t know why I had to wait so long for them to start working on my vehicle when I had an appointment. Such disrespect for customers’ time. On top of that, they over torqued most of the lug nuts. Torque spec for my car is 80 ft lbs, and some of the lugs were torqued to well over 150 ft lbs. I also had to wait 15 min at the front desk of the tire shop for the staff to appear so that I could drop off my key. All around horrible customer service. I’m amazed that Costco allows this.
-
January 2023 by Matt
This shop is extremely slow. I have taken my car here for new tires and twice for a tire rotation. The new tire installation took 3 hours and both tire rotation visits took more than 2 hours. I made my appointments early in the morning so that they would not be backed up with earlier appointments. The actual tire rotation took then about 15 min (I watched them). I don’t know why I had to wait so long for them to start working on my vehicle when I had an appointment. Such disrespect for customers’ time. On top of that, they over torqued most of the lug nuts. Torque spec for my car is 80 ft lbs, and some of the lugs were torqued to well over 150 ft lbs. I also had to wait 15 min at the front desk of the tire shop for the staff to appear so that I could drop off my key. All around horrible customer service. I’m amazed that Costco allows this.
-
December 2022 by Whitney Derber
I had an appointment at noon for a rebalancing and the car had still not even moved from the parking lot outside by 1 pm. I asked about timing and they said they’d do it next and call me when done. Another hour and a half later and I asked again. It had been done for 50 MINUTES. No one called and I was literally sitting in front of them waiting. Just waiting. Finally got the car back and a service light is on that wasn’t on before the simple tire rebalance.
-
December 2022 by Kendra Livingston
Jeffrey got us in during the busy holiday weekend to identify what the issue was with our front passenger side tire. After attempting to repair the puncture, he gave us some great options to consider, and was able to get us back on the road to SF quickly and safely. Thank you so much, Jeffrey and the Shoreline Costco Tire team!
