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December 2023 by Dmitry
Well stocked place, got to try shoes in half sizes to get exactly what I needed
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December 2023 by Laurie Levy
I just tried to return a T shirt with receipt. I was told it had already been returned which is ridiculous, as I had the shirt and receipt. They told me to call customer service. No answer after a half hour on hold. I went online to see if that showed any problem and the website would let me return, paying a $7 shipping charge or "returning to the store". I called the store and they said my only option if I didn't want to pay the shipping charge was to go back to the store and have them ship it and I MIGHT get my money back but it would take 3 weeks. I went back online and hit the "live chat" button and was told someone would be with me shortly. That was 12 minutes ago and still nothing. Worst customer service ever!
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September 2023 by Alanna Ho
I love Eddie Bauer, especially when they have a sale!
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August 2023 by Adrian Ramirez
Poor quality, rude staff.I thought paying for quality clothes meant getting quality clothes. I've had this shirt for less than a year and the elbow already ripped. I'm not a lumberjack, I work a desk job, this is horrible quality. When I went to return it the retail worker implied I ripped the shirt and was trying to return for defect. It's not my fault the material is of poor quality, but I will never purchase another Eddie Bauer shirt.
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July 2023 by Blas Chavez
Good quality and sale prices are awesome
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June 2023 by Ravi Pal Singh
Not much stuff in this store.The service is appreciable.
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February 2023 by Justin McGonigal
Don’t shop here or any Eddie Bauer! I purchased a $300 coat here and after three months the zipper malfunctioned. I brought it back to the store. I was told they were purchased by a big company and they no longer honored lifetime warranty. I told them I only had it for three months. I was hassled and they offered me a lesser valued ugly coat instead. I’m done with them.
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December 2022 by Eric Wick
The guy is a legendXLT
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November 2022 by bryan lentz
Always a good store to visit for cold weather clothing. Ordered an item online and it took less time to return the item in the store than find parking @ U-Village.
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August 2022 by Nat B.
When I got home and checked, I found that I was actually visible, which I had come to doubt while visiting this store. The place was not busy, but as I wandered around forlornly looking for what I came in for, I was totally ignored - not even a 'be with you in a moment' from staff.
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July 2022 by Les M.
Three weeks ago I walked in here, not expecting to find ANYTHING, after having been to Lulu Lemon, REI, Patagonia, North Face as well as online (Eastern Mountain Sports...). It was a very pleasant surprise to walk out with two pairs of pants, polyester, dri-fit, wicking, etc. The other stores in University Village had nylon, floppy jogging-type pants. This store is small, especially compared to the store that was located on Fifth Avenue in downtown. But the selection was exactly what I needed. I will go back here for my other needs, though it's a bit far from where I live. Unfortunately, I cannot find the receipt that I presume was emailed to me at time of purchase.
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May 2022 by Michael P
Great one outdoor wear store
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February 2022 by Morley Spencer
Camille and Phil were super helpful and happy during our shopping experience today. Thank you!
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January 2022 by Saree Han
Phil had an attitude issue, but everyone else, esp the manager were very sweet.
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December 2021 by Mia Vera
Phil was able to find the boots that I wanted! He was so kind and helpful. Great customer service?
